XfinityTV Website

[wakman10]

I've had the following issue for a couple days now.

I've started watching the HBO series Deadwood.  I've watched 3 episodes then while starting episode 4 the screen freezes. I've tried logging out and back in and still showing the same.  There is no error message.

It just doesn't load.

[borrowedchef]

I have had the same issue with Boardwalk Empire. 

[ComcastJoe]

Hi all,

Try using a different web browser than Internet Explorer 9 and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[borrowedchef]

Tried Google Chrome and it works fine.  Thanks!

[ComcastJoe]

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borrowedchef wrote:

Tried Google Chrome and it works fine.  Thanks!

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I am happy to hear that videos are working for you.

We are looking into what in IE9 is causing these issues.

I will alert you when we find the IE9 issues and when it is fixed.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[wakman10]

thanks for your help.  I used google chrome and everything worked.

[wakman10]

I am having another issue with On demand.

I subscribe to HBO and have watched some episodes of HBO programs on demand.  I am now getting a message showing a key for HBO one demand asking for subscription.  what gives?

[ComcastJoe]

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wakman10 wrote:

I am having another issue with On demand.

I subscribe to HBO and have watched some episodes of HBO programs on demand.  I am now getting a message showing a key for HBO one demand asking for subscription.  what gives?

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User splourde has found a way to fix this problem. Go here and let me know if it works for you:

http://forums.comcast.com/t5/XfinityTV-Online-Help/SOLUTION-for-quot-cannot-access-premium-content-S...

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe