XfinityTV Website

[LarryMike]

I tried to watch a TV program on my computer this evening and I get a message saying "I am limited to three devices". I have never seen this before although I watched a program just last night. I clicked on the "manage my devices" site and tried to delete one of the devices but none of them would delete and I got a "Product device could not be deleted (4010)" message.

[daniellesimmons]

The same thing is happening to me I only use one computer to watch videos but its saying I've used three and it won't let me delete any devices.

[Scooterzz]

Does this question *ever* get an answer that actually works?!?  Happening to me right now.  Error 4010 - oh, how helpful this error is - every time I try to get rid of one of these devices.

[darcyfaegre1]

Having worked for Comcast before I can tell you that they DO get this solved. It is the beauracracy that gets in the way. What we need is some poor sap who's getting paid minimum wage but is a genius to go "Hey, that needs to go to the SOC, I'll just call and tell them." But alas, if they actually did that, they would either get reamed out by the person in the SOC for not following protocol or admonished by their manager for not following procedure. Or worse yet, both. The poor guys/gals who answer us are either doing their very best or they are following orders.

Has anyone else noticed that you also cannot rename a device?

[SirKi]

I'm still having this issue, happened just tonight. I understand about the beauracracy of corporations. I work in one.

The question we all have is if there is anything we can do to fix the problem? Should we be calling a specific number? talking to a specific department? Or what.

[mrponto]

Also having this issue... Quite annoying...

[Conjurer]

I am getting the same error.  My account claims that I have three computers authorized on my account, but I've only ever used one computer.  Now it won't let me watch Rizzoli and Isles on my computer because you're only allowed to have three computers authorized.  When I go to CustomerCentral to manage devices it will not allow me to delete any of the authorized computers because they are all the same computer and it is the computer I'm on trying to delete them from.   Strangely enough I can watch other shows, for example White Collar worked just fine.

[MJMV2]

Having this issue as well. Only using one device. Unable to remove it with the same error 4010. Can anybody from Comcast give an actual answer intead of a stupid generic response? Try not sucking like Direct TV. 

[LarryMike]

Interesting that it is Rizzoli and Isles that I am trying to watch also? Watched Longmire last night with no problem. I will try another TV show and see what happens.

[LarryMike]

Tried Franklin and Bash and got same error message.

[Darg44]

Sadly, I am having the exact same issue and getting "Product device could not be deleted (4010)" error.

I know this issue ocurred to us in the past and was eventually fixed after repeated occurrences over a length of time. However, is there a possible est. time of resolving this issue and potential solution since it's quite obviously an on-going and reoccuring issue?

[mailmanpgh]

Having same problem.  Spent an hour on the phone and was sent to advanced technical support.  They want $79.95 to rectify this problem.  I spend $220. month for cable and now have to spend an additional $80.00 to watch it.  What a racket.

If anyones interested the trouble ticket is Cr292081914

Since Comcast will not permit me to watch my cable without spending an additional $80.00 every time this problem comes up, I guess I will have to go to Verizon.  BTW the only device attached to my network is my laptop.

John in Pittsburgh PA.

[Conjurer]

@LarryMike:  Interesting that Rizzoli and Isles and Franklin and Bash are on the same network.  Maybe it is a network related issue.

[ComcastJoe]

Hi all,

This issue should now be resolved.

Are you still seeing this issue?

Thank you for your feedback and sorry for your inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[darcyfaegre1]

I have not seen this issue since your posting, however the response was so slow and uncommunicative I kind of gave up on Xfinity on-line and streampix in particular. Please review my earlier post which explains that you a) admit the issue b) apologize and compensate c) fix the problem. While step C happened, nothing else did which is absolutely horrible customer service. You might think that fixing the service is customer service, well it's not. That's the bare minimum to be a provider such as you are. PLEASE  work on steps a and b regarless of what your corporate lawyers tell you.

Thanks,

Semi-satisfied customer