10-28-2011 05:44 PM
...and I've contacted Comacst twice. Both times they sent a signal to the box, told me to wait, and said someone would contact me. I received two messages on my answering machine the first time; one from someone who mumbled so badly no one I played it for could understand. The second time was told that "since this is the third time we've tried to contact you, we're closing your ticket." So, I contacted them again - same solution tried, no follow-up phone calls. I've unplugged both of my dvrs and plugged them back in - nothing. Is there someone there who understand the problem? I've seen a lot of people on these forums with the same problem but I can't seem to find a solution.
10-31-2011 12:07 PM - edited 10-31-2011 12:08 PM
Please send the following information to info[at]xfinitytv[dot]com so I can further assist you. We ask you to e-mail us because we don't want you to release your personal information in a public forum.
Name on the Help & Support Forums:
Your comcast.net e-mail address or Comcast ID user name:
The name(s) of your set-top box that is giving you issues:
Please also include a link to your post so we can accurately track your issue.
For more DVR Manager information and questions, please go here.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map