XfinityTV Website

[hatcherr]

Continuously receive "You're almost ready to watch this video: Upgrade your silverlight plugin"... I have upgraded, erased and re downloaded silverlight over ten times. I have tried to use different browsers (firefox, google chrome, safari).

PLEASE tell me what I need to do to start watching XFINITY again! This has been very frustrating and a big inconvenience. Does it just not work anymore with MACs?

[evergreen444]

It is true, Silverlight does not work with Mac 10.6.8 OS. I finally got a Mac user in Comcast Support and also at Netflix after many phone calls.They told me it does not and that there is talk of making something that will work. The same thing happened to me with Netflix. Silverlight was created by Microsoft. So do not expect any help in the near future. If you are streaming with OS 10.6.8 and above you are out of luck. iTunes streams fine.

[ComcastJoe]

Hi all,

Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

Mac users 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Banderson16]

It isn't working for me, either.  I followed the instructions from Joe at Infinity, no results. Still will not play Xfinity shows.

[ComcastJoe]

---

Banderson16 wrote:

It isn't working for me, either.  I followed the instructions from Joe at Infinity, no results. Still will not play Xfinity shows.

---

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[yelapa]

Hi Joe,

I am a little late to this thread but am having this same problem in Firefox. In Safari the Silverlight plugin is recognized, but the black screen continually shows an animated "Starting Playback."  In any case, here is

the information I cut land pasted:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 67.168.195.201 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/534.57.7 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.7 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R402 Javascript: Enabled Cookies: Enabled (427 Bytes) Time Information My Clock Time: Wed Oct 17 2012 13:35:08 GMT-0700 (PDT) Server Clock Time: Wed Oct 17 2012 13:35:08 GMT-0700 (PDT)

[yelapa]

Oops. URL of video is:

http://xfinitytv.comcast.net/watch/Ice-Road-Truckers/7943620117567625112/2280697618/New-King-of-the-...  and sometimes I eventually I get an error code 573.

y

[ComcastJoe]

---

yelapa wrote:

Oops. URL of video is:

http://xfinitytv.comcast.net/watch/Ice-Road-Truckers/7943620117567625112/2280697618/New-King-of-the-...  and sometimes I eventually I get an error code 573.

y

---

Do you have any anti-virus software installed?

Are you on a wired or wireless internet connection?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[ecrybtz]

My operating system:Mac - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10411.0My flash version:11.5 R502Javascript:EnabledCookies:Enabled (2436 Bytes)

[ComcastJoe]

---

ecrybtz wrote:

My operating system:Mac - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10411.0My flash version:11.5 R502Javascript:EnabledCookies:Enabled (2436 Bytes)

---

Please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cookiedough7510]

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 76.173.104.149 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2466 Bytes) Time Information My Clock Time: Mon Jan 21 2013 16:22:11 GMT-0800 (Pacific Standard Time) Server Clock Time: Mon Jan 21 2013 16:21:52 GMT-0800 (Pacific Standard Time)

My Account Information Primary Account: False Provider Codes: S, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Ca, Ai, Cm, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

 URLs: http://xfinitytv.comcast.net/watch/Portlandia/5981139143307715112/15066179766/Squiggleman/videos

 http://xfinitytv.comcast.net/watch/House-of-Lies/8085609553249885112/15068739573/House-Of-Lies%3A-Lo...

 the only 2 shows I tried to watch.....

[ComcastJoe]

---

cookiedough7510 wrote:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 76.173.104.149 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2466 Bytes) Time Information My Clock Time: Mon Jan 21 2013 16:22:11 GMT-0800 (Pacific Standard Time) Server Clock Time: Mon Jan 21 2013 16:21:52 GMT-0800 (Pacific Standard Time)

My Account Information Primary Account: False Provider Codes: S, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Ca, Ai, Cm, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

 URLs: http://xfinitytv.comcast.net/watch/Portlandia/5981139143307715112/15066179766/Squiggleman/videos

 http://xfinitytv.comcast.net/watch/House-of-Lies/8085609553249885112/15068739573/House-Of-Lies%3A-Lo...

 the only 2 shows I tried to watch.....

---

The Portlandia episode you tried to watch is no longer available online but I could not duplicate the issue you had trying to watch House of Lies.

Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

Windows users 

This is a patched version that fixes most video playback issues.

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

[DChristie]

I am running Windows 7 and have installed Silverlight from the various links provided here.  I still get the demand to upgrade silverlight!  Here is the information from the 'computers' page you point everyone to.  Is there a real solution to this?

My Device Information

My Zip Code: 98077

My Cable Provider: Not Installed

My myDVR Manager Status: Not Installed

My Set Top Box Names: Not Installed

My Queue setup: False

Facebook Queue Syncing: False

Facebook Connect: False

My public IP address: 67.171.12.187

My operating system: Windows - Undefined

My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17

My system type: Desktop Computer Or Other Device

My Move player version: Not Installed

My Silverlight version: 5.1.10411.0

My flash version: 11.5 R31

Javascript: Enabled

Cookies: Enabled (2637 Bytes)

Time Information

My Clock Time: Tue Jan 22 2013 22:02:37 GMT-0800 (Pacific Standard Time)

Server Clock Time: Tue Jan 22 2013 22:02:41 GMT-0800 (Pacific Standard Time)

[ComcastJoe]

---

DChristie wrote:

I am running Windows 7 and have installed Silverlight from the various links provided here.  I still get the demand to upgrade silverlight!  Here is the information from the 'computers' page you point everyone to.  Is there a real solution to this?

My Device Information

My Zip Code: 98077

My Cable Provider: Not Installed

My myDVR Manager Status: Not Installed

My Set Top Box Names: Not Installed

My Queue setup: False

Facebook Queue Syncing: False

Facebook Connect: False

My public IP address: 67.171.12.187

My operating system: Windows - Undefined

My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17

My system type: Desktop Computer Or Other Device

My Move player version: Not Installed

My Silverlight version: 5.1.10411.0

My flash version: 11.5 R31

Javascript: Enabled

Cookies: Enabled (2637 Bytes)

Time Information

My Clock Time: Tue Jan 22 2013 22:02:37 GMT-0800 (Pacific Standard Time)

Server Clock Time: Tue Jan 22 2013 22:02:41 GMT-0800 (Pacific Standard Time)

---

You still have an older version installed. Version 5.1.10516.0 is needed.

Are you uninstalling Silverlight before downloading and installing the patched version?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

[BadgerVMD]

I had a similar problem- suddenly lost playback ability and kept getting a message saying I needed to install Microsoft Silverlight. I clicked the provided link but it wouldn't install until I removed the old version which I did and then clicked on the link to the "patched" version of Silverlight but still had the same problem.

I realized other sites weren't working because Flash wasn't working properly (Gmail, youtube...). Tried to install new version of Flash but that failed to install.

I then decided to do a System Restore because it seemed like a systemic problem that came up so quickly (all these sites were working earlier on my computer). Did a system restore to 2 days before and everything works fine.

I would try a restore and see if that helps at all.

[oswald625]

I have installed and installed the Silverlight program as instructed from the website, and on this forum.  I removed flash plugin and reinstalled that as well.    I keep getting an issue with DRM support not enabled, error #525/6003.  I have tried both IE and Chrome, neither works.  Where to next?

Silverlight version: 5.1.10516.0

Flash plugin version: 11.5.502.146

[ComcastJoe]

---

oswald625 wrote:

I have installed and installed the Silverlight program as instructed from the website, and on this forum.  I removed flash plugin and reinstalled that as well.    I keep getting an issue with DRM support not enabled, error #525/6003.  I have tried both IE and Chrome, neither works.  Where to next?

Silverlight version: 5.1.10516.0

Flash plugin version: 11.5.502.146

---

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support