XfinityTV Website

[Myk]

I had my standard, little cable box all setup and could change channels from my PC. I now have a MOTO DCT3416 for HiDef connected, but am unable to change channels on it from my PC.

I deleted all Xfinity and Comcast cookies, and have gone through the profile setup. I noticed it doesn't look for the box and let me see the name I have chosen for the particular TV during setup.

What's going on? I liked being able to change channels from my laptop in the shop.

[ComcastJoe]

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Myk wrote:

I had my standard, little cable box all setup and could change channels from my PC. I now have a MOTO DCT3416 for HiDef connected, but am unable to change channels on it from my PC.

I deleted all Xfinity and Comcast cookies, and have gone through the profile setup. I noticed it doesn't look for the box and let me see the name I have chosen for the particular TV during setup.

What's going on? I liked being able to change channels from my laptop in the shop.

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The DCT3416 works with Remote Tune but your account has not been updated to reflect your new box.  I have our team looking into this now.

Once I have more information, I will let you know.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Myk]

Not updated? I had to contact Comcast in order to get the box working. I did it over the Internet.

I had to sign in to do it. Who programs your web services?

[Myk]

Well, got a call from Comcast. Absolutely could not understand her, so it was almost useless. I don't know if they will call back, or if I'm supposed to call back. Even though I asked her twice what she said.

I did understand enough to find out my account is tied to the old box, and not this new one. Really?

So, here I sit with a trouble call number, and not having any idea where to go from here.

[ComcastJoe]

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Myk wrote:

Well, got a call from Comcast. Absolutely could not understand her, so it was almost useless. I don't know if they will call back, or if I'm supposed to call back. Even though I asked her twice what she said.

I did understand enough to find out my account is tied to the old box, and not this new one. Really?

So, here I sit with a trouble call number, and not having any idea where to go from here.

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Someone will be reaching out to you. If you are still having issues after the call, please let me know.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Myk]

Is there any way I can clear my profile information, and start all over?

[rog286713]

only comcast can provision the box to your account.

[Myk · Accepted solution]

What I had listed in my account was:

DVR 1  -  I could show this on the TV screen in the Gear setup. This is the new cable box.

Judy  -  Our Cable card TV

Mike  -  My TV

Linda, at Comcast fiddled with the profile Sunday, then left a phone message.

She deleted the Moto 700 (Mike) from the profile, leaving me with DVR 1 and Judy.

That did it. I can change channels from my desktop. Case closed.