08-04-2011 01:05 AM
Windows vista, IE 8, Norton
Nothing else freezes like your xfinity episodes...have to let them load for a LONG time to enjoy your commercial filled HD episodes... ANNOYING!!!!!!!!!!!!
08-04-2011 11:22 PM
Windows 7 Home Firefox 5 & IE 9
I having issues with TV shows timing out when I click on them to play and asking me to log back in. However, this is not for most shows, but notice mostly on TNT shows.
08-05-2012 04:40 PM
Windows 7 pro, Tried all browsers.
Any video I try to play freezes multiple times, But while it's frozen, I can still hear the audio.
After a minute or so, The video unfreezes at the correct spot. My computer is more than enough to run a simple video stream. This should not be happening.
On top of the videos freezing, The ads get stuck in loops. The same ad will play 3-4 times during one ad break. It's simply rediculous, Xfinity Online has become terrible.
I may have to re-subscribe to Netflix....
08-06-2012 03:33 PM
Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.
Also, please send the URLs of the videos that you are trying to watch.
06-14-2013 10:58 AM
My Device Information
My Clock Time:Fri Jun 14 10:53:24 EDT 2013Server Clock Time:Fri Jun 14 10:54:25 EDT 2013
My Account Information
In Home Authenticated:falsePrimary Account:trueProvider Codes:s, cy, du, cd, cf, ar, dm, cq, df, cu, ee, u, cz, br, eh, bt, bw, bx, dw, by, bu, dv, at, bs, ax, ct, cs, cv, db, dr, bm, bl, bp, cw, dy, bo, k, dg, dn, j, dt, bn, bi, bj, bq, ce, dx, aw, dc, do, da, au, bv, ed, b, el, di, cx, dj, dq, de, ei, ds, h, ci, a, y, cp, cn, ea, cb, ch, eb, bz, co, eg, dp, dh, ccInternet Subscriber:trueCable TV Subscriber:trueVoice Subscriber:false
As far as the videos I am trying to watch. It happens on all of them not just specifically one video. The current URL im trying to watch is : http://xfinitytv.comcast.net/watch/The-Hero/488208
06-14-2013 08:43 PM
if you all look through all the message forums, it's the same things over and over again...multiple topics started about the commercials playing over & over again AND the unresolved choppy video quality on xfinity. no other sites llike amazon, hulu,netflix etc..do my devices have so many issues.
and after months, there seems to be no hope of any issues improving.
06-15-2013 07:14 PM
Happens if you try to watch a movie on demand on-line... Freezes every 20 seconds or so .. ran a network speed test to ensure it wasn't my network. Happens on all browsers,
However, typical IT support will make you run around, giving them information to blame us instead of the fact that they have problems streaming. Oh well... time to start watching stuff through Xbox. Good luck to everyone else
06-28-2013 02:38 PM
Yep, that's Comcast M.O. It is NEVER them. I've run into that so many times it's become a joke. We do network hookups and have had more instances of Comcast doing some sort of "test" on their modem saying it is fine when it clearly is not transmitting out of the building. We generally tell the customer to just take the modem back and exchange it and wonder of wonders the problem goes away. Just because they can see the modem doesn't mean it works. They are using the same tactic here. All these users complaining about commercials freezing the show and they want you to send them your computer information as if that is going to matter. It's affecting too many people. It has to be something common to the streaming. But..... they will continue to place the blame on the user or his computer. I wouldn't count on a fix anytime soon.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map