XfinityTV Website

[BOOYAxx]

Windows vista, IE 8, Norton

Nothing else freezes like your xfinity episodes...have to let them load for a LONG time to enjoy your commercial filled HD episodes... ANNOYING!!!!!!!!!!!!

[jldj1981]

Windows 7 Home Firefox 5 & IE 9

I having issues with TV shows timing out when I click on them to play and asking me to log back in.  However, this is not for most shows, but notice mostly on TNT shows.

[CheriC]

Windows 7 pro, Tried all browsers.

Any video I try to play freezes multiple times, But while it's frozen, I can still hear the audio.

After a minute or so, The video unfreezes at the correct spot. My computer is more than enough to run a simple video stream. This should not be happening.

On top of the videos freezing, The ads get stuck in loops. The same ad will play 3-4 times during one ad break. It's simply rediculous, Xfinity Online has become terrible.

I may have to re-subscribe to Netflix....

[ComcastJoe]

Hi all,

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[DomVito]

My Device Information

My Zip Code:UnknownMy Cable Provider:UnknownUse Dac:trueMy Conroller ID:163My Map ID:93My Persona ID:5104My myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:falseFacebook Queue Syncing:falseFacebook Connect:falseMy public IP address:173.14.174.125My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; BOIE9;ENUS)My system typeesktop computer or other deviceMy Silverlight version:5.1.10411.0My Flash version:11.7.700.224Javascript:enabled Cookies:Enabled (2267 Bytes).

Time Information

My Clock Time:Fri Jun 14 10:53:24 EDT 2013Server Clock Time:Fri Jun 14 10:54:25 EDT 2013

My Account Information

In Home Authenticated:falsePrimary Account:trueProvider Codes:s, cy, du, cd, cf, ar, dm, cq, df, cu, ee, u, cz, br, eh, bt, bw, bx, dw, by, bu, dv, at, bs, ax, ct, cs, cv, db, dr, bm, bl, bp, cw, dy, bo, k, dg, dn, j, dt, bn, bi, bj, bq, ce, dx, aw, dc, do, da, au, bv, ed, b, el, di, cx, dj, dq, de, ei, ds, h, ci, a, y, cp, cn, ea, cb, ch, eb, bz, co, eg, dp, dh, ccInternet Subscriber:trueCable TV Subscriber:trueVoice Subscriber:false

 As far as the videos I am trying to watch. It happens on all of them not just specifically one video. The current URL im trying to watch is : http://xfinitytv.comcast.net/watch/The-Hero/4882081984964718112/33299011988/Courage/videos    PLEASE HELP!!!

[catbeerbeach]

if you all look through all the message forums, it's the same things over and over again...multiple topics started about the commercials playing over & over again AND the unresolved choppy video quality on xfinity. no other sites llike amazon, hulu,netflix etc..do my devices have so many issues.

and after months, there seems to be no hope of any issues improving.

[mlennox]

Happens if you try to watch a movie on demand on-line... Freezes every 20 seconds or so .. ran a network speed test to ensure it wasn't my network.  Happens on all browsers,

However, typical IT support will make you run around, giving them information to blame us instead of the fact that they have problems streaming.  Oh well... time to start watching stuff through Xbox.  Good luck to everyone else

[sarahcullen5970]

I'm suffering from the same problem. I've tried all the latest browsers and it appears only happen with shows that have comercials. This has been going on for over a month now and I'm getting pisssssed. This issue is a denial of service. Why do we pay you again?