XfinityTV Website

[cwitze]

We have 4 HD PBS stations in ZIP 87501 (204/206/207/220).  They won't stick (in memory) as Favorites.  All others OK.

[ComcastJoe]

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cwitze wrote:

We have 4 HD PBS stations in ZIP 87501 (204/206/207/220).  They won't stick (in memory) as Favorites.  All others OK.

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I cannot duplicate this issue. They are all saving for me.

Make sure that you are signed in at all times. Also, make sure that you are allowing cookies to save and not having them delete upon exiting your browser.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cwitze]

Joe...thanks, I must not have the touch.  My daughter in 87506 has same problem.  FWIW, 220 is totally "reversed"....when you open 220 to "Add", the choice is "Remove".  If you click to remove, it adds 220 to the Favorites list!  And vice-versa.  But none of the 4 survives a website close/open.

[ComcastJoe]

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cwitze wrote:

Joe...thanks, I must not have the touch.  My daughter in 87506 has same problem.  FWIW, 220 is totally "reversed"....when you open 220 to "Add", the choice is "Remove".  If you click to remove, it adds 220 to the Favorites list!  And vice-versa.  But none of the 4 survives a website close/open.

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Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cwitze]

Same situation on both FF14 and IE9.  Win7/64

[cwitze]

Same problem on IE9, both 64 and 32 bit versions.