11-20-2011 11:37 PM
With the xfinity choice on ROKU, many are wondering why we'd want HBO GO on another set-top if we already subscribe. Easy: EVERY episode of EVERY HBO series OnDemand ANYTIME I want, ANYWHERE that offers WiFi &/or Internet access. The HBO channel(s) & even our provider's OnDemand offerings/promos can't match that. Plus, Roku has been taken on theroad to more than one hotel by now, & taken on vacation to relatives' or buddies' homes, to be most certain & that, in & of itself, is very, very cool. Here, check it: http://twitpic.com/3608bk ...SEEEEeeeee...! Told ya!
Get it now? And those w/o xfinity (& such) would be able to w
Okay...I'm gonna vent a bit here, but please don't
My question is: why on God's green Earth build a n
I AM AN HBO GO MEMBER; I AM A ROKU SUBSCRIBER; I A
So, HEY xfinity! WHY NOT HAVE YOUR SHIP TOGETHER ***BEFORE*** YOU LAY IT DOWN? HAVE IT READY FOR EVERYONE. (& I'm not talking about "free," I'm just talking about ACCESSIBILITY.) Then, HEY! ...you'd play a huge part in eliminating those tell-tale pains in one's upper & lower extremities. Wouldn't you rather keep folks happy than frustrated? Hmmmmm...keep a customer, or process a cancellation? You do the math.
The end & good luck,
11-21-2011 07:14 AM
No, HBO won't go around the cable companies YET because they have contracts with them...however, those contracts will run out and HBO GO was designed precisely to go around the cable companies when the time comes...eventually ALL networks will do this and all Comcast will be good for is Internet service.
11-21-2011 12:09 PM
I was so disaapointed when I was trying to link my Roku box to HBOGO and guess what? COMCAST WAS NOT ON THE LIST !!! I'm already paying for HBO, all I need to just want to watch it in my bedroom with my ROKU box. (Not all shows are ON DEMAND) that's why I love the Roku.
I have Uverse in my area. I will seriously look into that deal that I've been getting from them in the mail every month.
Look what happen to Netflix stock market when you p@#S off the customers.
and what's with xbox live ? there's a yearly fee for that feautre on Xbox from what I read and I'm not ready to run out and buy the Xbox either.
11-21-2011 01:48 PM
I emailed HBO letting them know why I canceled their service through Comcast.
I know by itself it won't do anything but when they eventually offer HBO as a free standing product Comcast can just look at situations like this....
11-21-2011 03:37 PM
When will you allow HBOGO content to stream through my RoKu player?? Everyone else seems to be playing along - why not Comcast/Xfinity?? Evidently from the posts I've read through, we're all having similar problems and would like this fixed... Is Comcast going to help us? I CAN get these shows on my Droid, so why not through my RoKu players?
11-25-2011 12:41 PM
I would really like to be able to use HBO-Go (with my Roku) in a room with no cable. It's already working with Netflix - great way to set up a second or bedroom tv without another cable-box and without drilling more holes in the wall.
I'm not sure what Comcast is doing here... Xfinity on the Roku would be ok, but why not give the customers a break and a little flexibility. I am paying a lot already!
11-26-2011 03:33 PM
Comcast, PLEASE stop being so short-sighted and servie your customers as other providers do: allow HBO GO on Roku. I see no rational reason why you won't do this other than corporate sleaze. In the meantime, Netflix and Amazon are my go-to sources for movies, TV series, etc. And I have every incentive to drop HBO from my Comcast options.
11-28-2011 11:44 AM
Comcast has always behaved as if customers are captives. To a certain extent they are correct b/c they are the only cable provider in my area. Forcing customers off lower rate cable plans justified by the digital cable conversiond did not sit well with me. Neither do their recent rate hikes on internet bandwith.
This stubbornly intentional Roku ignorance is not surprising. Dissapointing, frustrating and one more reason to discontinue service: yes. An Xfinity channel for the Roku would be a welcome feature; I'd like HBOGO better.
11-30-2011 11:23 PM
Does anyone know if Comcast will eventually support HBO Go on Roku? Pretty much all the other providers are supporting it, Comcast was pretty much the only one not listed at hbogo.com/activate.
I know its pretty much redundent since I have a STB on the same TV, but sometimes its easier for people in the house who don't know how to change inputs to just change the channel on the Roku.
12-01-2011 02:09 PM
This is so weird. I did a search for HBOGo and Roku under as many combinations as possible and always got "no results found" in the forums ... hum... interesting. Well thanks for moving my post here, appreciate it.
12-01-2011 04:16 PM
I'll file a complaint with the FCC tonight. They are required by law to provide cable cards for Tivos so they can't make you use their equipment.
They seem to be doing something similar here (with only having their boxes and maybe XBOX 360) offer HBO on demand...
12-02-2011 09:23 PM
As is true in all walks of life...follow the $$. Roku is a HUGE threat to their insane fees for boxes and remotes as well as the content charges. Bummer reading this thread as I was trying to set it up tonight for the crappy TV in our room that has the DTA box only. If it wasn't for live sports, I would bag the cable TV but no reasonable choices out there to replace the local stuff I like.
One would think getting customers even angrier about being trapped by them would cause them to soften their stance, but the reality is no FCC complaints, calls to various government agencies or bothering them will change anything. They know their days are numbered as the oligopoly that delivers our video content, but they also know almost every major player trying to wrest that from them NEEDS their infrastructure to deliver it to the smartphones, iPads and other computer devices...so, they give up this video world and start jacking the cost of the ISP services...pay for speed and bandwidth or get left behind.
I predict in 5 to 7 years my Comcast bill will be $0 for video content and well over $100/month for the ISP connection. I rely on the speed and will pay...and they know it. Hopefully, the big players trying to take over everything (Apple, Amazon, Facebook and Google) will figure out how to get around those pesky wires!
12-11-2011 05:27 PM
I tried to setup my Roku to broadcast HBO Go, but it says that Comcast is not a participating provider. I'm quite dissapointed. Are there plans to allow your HBO subscribers vew HBO Go on their Roku devices?
12-11-2011 06:42 PM
I know there are plans to allow it with the xbox 360 I have heard nothing about it about Roku, again its a licensing issue. Word of advice before you go out and buy something like that you should check here to see if comcast is blocking it.
12-19-2011 03:41 PM
Hbogo is available on google tv via Comcast, what is the difference?. I would prefer to use Roku but no luck so far. In fact I can get it on my Iphone and the computer too. I see time-Warner made a deal, let Comcast be next to put it on the Roku.
12-20-2011 09:37 AM
Just got Roku and terribly disappointed to discover that Comcast does not support it -- especially since the Xfinity site tells you that it offers HBO Go, but does not mention that you can only watch HBO Go via the Xfinity web site. Bottom line here is that Comcast is trying to kill Roku. But the losers are Comcast customers who are getting screwed, despite the high prices we pay for Xfinity service. This issue alone is proof that Comcast is NOT putting their customers first.
12-20-2011 10:03 AM
I was told by Comcast to contact HBO in regards to Comcast Xfinity not allowing it's HBO subscribers to activate HBO Go on their Roku devices. This is the response I received...
"Thank you for your email. Comcast is currently not supporting HBO GO on Roku. We encourage you to reach out to Comcast XFINITY and request that they add support for HBOGO on Roku.
Thank you, The HBO GO Team"
So now I am requesting again that you add support for HBO GO on Roku. It's not going to cost anything and you are not going to lose money on this.
AT&T U-Verse are allowing their HBO subscribers to activate HBO Go on Roku, maybe I should switch my service over to them. Because it looks like they CAN do something Xfinity cannot.
Thank you for your time.
12-20-2011 06:42 PM
Unfortunately, posting on this site that we want HBO GO on Roku is not worthwhile, since no one at Comcast's corporate offices ever looks at these posts.(Occasionally, some one named "Comcast Joe" will respond by stating that Comcast is always looking at new platforms, etc.) See the e-mail address I posted on 11/9/2011 at 1:22 p.m. I received a telephone call from Comcast's northeast regional HQ in response to an e-mail I sent to that address. The person responding to me said she my e-mail was the first anyone there had seen asking for Comcast to add HBO GO to Roku. They also told me that they had no present intention of making HBO GO available on Roku, although I pointed out that they are the only provider that makes HBO GO available by iPhone, computer and Android devices that does not also make it available through Roku.
The people at Comcast customer service are totally clueless. I don't think they even know what HBO GO is.
12-21-2011 07:09 AM
We should all call and email again. I got a call the day after I complained saying this was something they were addressing, then actually got a "promise" that they planned to add it before the end of 2011. Obviously, that was NOT the truth.
12-21-2011 01:59 PM
Joe at Xfinity:
So, is it now possible to view HBOGo content through my Roku device? I do subscribe to Comcast (Xfinity) and I do subscribe to HBO as a premium services. When I pull up the list of Service Providers on the Roku device, neither Comcast nor Xfinity is listed. Please suggest what steps we need to take to view HBOGo via Roku devices (subscribers of other service providers like Charter and Time Warner are able to to).
Thanks in advance!
12-23-2011 11:33 PM - edited 12-23-2011 11:36 PM
I thought for a laugh I would go into a online chat with a Comcast rep and ask the same question. I cannot believe the run around I am getting. And now I can't even access it on my iPad. It says I don't get HBO, which I do get. Gotta love Comcast...not!
Edit - This is one answer I was given...
"The difference between Ipad2 and Roku is that: The Roku is an open-platform device with a freely available SDK that enables anyone to create new channels. Ipad is nother device however, only ipad is supported by comcast and not Roku."
12-24-2011 12:03 PM
We just added HBO Go to get it on our Roku. The customer support rep specifically said it was available for Roku. Of course it's not available via comcast on Roku. Definately cancelling - Roku is the only device we use to watch programming these days.
12-26-2011 03:38 PM
We have a Roku streaming device and want to use our Xfimity HBO subscription to watch through the link, but Xfinity/Comcast isn't listed as one of the supported services for ROKU - can we get this or can Xfinity add their service to the Roku support list?
12-26-2011 04:20 PM
I just purchased a Roku Box to find out Comcast doesn't offer HBOGo. It is my fault for not researching this before I purchased it. I alread pay $15 to get a Comcast box just wanted to get access in another room. Well If I move to Verizon FiOS then it will work I guess.
12-26-2011 06:32 PM
I had been hearing about a lot of people who have been ditching cable TV service because of Roku and like devices. I do have to have some cable as part of my apartment lease, but I am seriously thinking about how much of the remaing service I can cut and still have HD service.
12-29-2011 04:22 PM
I just bought a Roku primarily for the bedroom. I was thrilled that Roku offerred HBO Go. I didn't even think to check if Comcast was blocking it since I have access on my ipod Touch. I was really disappointed when I saw that it was blocked. If Comcast blocks HBO Go on the Xbox 360 in early 2012 when HBO Go becomes available on Xbox 360, that will be the final straw. My neighborhood has been wired for Fios and Verizon has annouced it is coming soon. If HBO Go isn't available through Comcast, I'll switch to Fios. To stay competetive, Comcast has to unblock HBO Go on Roku and has to offer it on the XBox 360 as well.
01-01-2012 06:52 PM
The HBO On Demand on my Comcast-Xfinity DOES NOT INCLUDE everything that is included on HBOGO. This sucks. I use ROKU and HBOGO at a friend's house. He has RCN cable. It is an extensive On Demand catalogue of old and new HBO content that is NEVER available on HBO On Demand. Yes, folks, Comcast-Xfinity is not providing equivalent service to other cable providers Complain.Xfinity is charging just as much or more for less service...again. It is getting too big.
01-03-2012 07:19 PM
I want to know why such a BIG company as Comcast can't seem to subscribe to HBOgo for mobile devices such as Roku? I've talked to them on the phone about this, they are not only clueless but they never seem to be interested in providing such a service. I think this is shameful for such a BIG company! They are NATIONWIDE!
01-04-2012 08:42 PM
When will Xfininity become a TV provider for the ROKU steaming video device and HBOGO. I have the channel on my ROKU. But I can't activate it because XFinity is NOT listed as on of the TV Providers. YOu can go here http://www.hbogo.com/activate/#affiliate_grid and see XFinity NOT listed.
01-05-2012 11:44 AM
You need to fix this, if you don't I only have one option. I am going to cancel HBO from you and instead pay a friend with Dish for it. Then I can use his login on Roku.
You are making a silly decision that is customer service adverse, so you'll be losing me as a customer in short order if you don't do the right thing here.
01-05-2012 12:57 PM
I called Comcast today about a (unrelated to this) DVR issue, and when trying to explain it to them the CS Rep said "does this involve the Roku?" They must be getting A LOT of mad people calling them...so keep hassling them about it.
This has EVERYTHING to do with Microsoft's XBox360 deal with Comcast...where they plan to fully support HBOGo. They don't want you using the Roku for streaming...they want you to invest in an Xbox, as Microsoft is in the process of adding many of the channels that Roku offers.
01-05-2012 06:28 PM
Comcast quit being idiots about this. Just support the Roku device before you get more bad publicity. Better yet, start a conversation here in the forums with your customers so we know where you stand.
01-06-2012 09:43 AM
I was so excited to see the HBOGO app get to Roku, and so disapointed to see Comcast and DirecTV not allow it. This accounts for almost 50 million subscribers in the US. I am honestly a Roku, I have not cut any cords, I really love my DirecTV almost as much as the Roku. I get Standard Def HBO with my HOA's cable deal which I can not get out of, at least I was hoping to watch HBO at a better res with GO and my Roku. Comcast has allowed me to register my computers, netbooks, my HTPC that I use just for HBOGO, my GoogleTV (oh ya this device is SOOOO different from a Roku), and all my phones and tablets.
Comcast take the shackels off my Roku and let it free!!!! and bring an Xfinity app to the Roku too while your at it, I am not buying a DVR from you so just give it up and be thankful I (and my like) have not cut your cord yet!
01-06-2012 05:24 PM
Bought a roku specifically because i wanted to use HBO Go. Spoke with comcast and found out it's not available now but will be available soon. It's been a month since that conversation. I will give it 2 more weeks, then I'm switching to verizon.
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