04-22-2012 02:14 PM - edited 04-22-2012 02:15 PM
agreed, please make xfinity television services platform agnostic, if you want us to remain customers and not switch over to someone else, because you know eventually someone will break the monopoly/duopoly, make sure we can use our services on any device we so choose at any time we so choose.
And for the love of god raise the bandwidth cap, 250gb a month thats less than most people realize. Especially when you have multiple laptops and tablets and a daughter watching streaming movies while my wife watches a streaming documentary while I play games, not to mention skyping with her friends and our family back in arizona, there is just no way I am representative of just 1% of comcasts user base.
04-24-2012 03:12 PM
04-24-2012 03:30 PM
While I completely agree, and am angered by Comcast's stance (currently) on HBO Go and the Roku, using that supposed hardship as any justification for pirating is obsurd. Pirating is wrong, at all times, period. That's not debatable. It's an illegal act.
The fact of the matter is that the content CAN be watched in a legal manner currently on your computer (and most phones). I too would like Comcast to allow it on the Roku, it's ridiculous that they (currently) don't. However, just because I'm "tired of" something isn't a justification to steal it.
04-26-2012 02:32 PM
I added HBO Go to my Comcast service. My plan was to replace my Netflix with HBO... but now that I have found out that HBO Go will not work on my ROKU player I had HBO removed form my account. So I guess I'm keeping Netflix.
I'm sure that Comcast may not care that I removed it because I was dissatisfied, but it is really my only voice.
The ROKU player is important to us, it is my media player in the garage in front of our treadmill.
04-26-2012 03:12 PM
04-26-2012 03:38 PM
Dude, I don't care how you justify it to yourself to be "I don't think I was stealing". If you're downloading something through a non-legal method, you ARE stealing. Personally I agree with you that we should have the ability to put it on all our devices. But the fact of the matter is, the world doesn't work that way (yet). Until it does, it's, by definition, stealing. No need for quotes around the word.
Just because you're paying for HBO in one medium doesn't mean that you have the ability to just now download anything they've ever offered since you can't watch it via a specific device on your TV. Christ.
How did peoples' ability to convince themselves that clear theft isn't theft go so unbelievably out of control in such a short period of time?
04-27-2012 01:38 AM
04-27-2012 10:44 PM
04-28-2012 09:22 AM
Actually they do have ties with MS. After the NBC/Universal merger they were included in NBC and MS's partnerships and had just signed a new partnership with MS a few months ago.
This is not justification for thier actions just clearification.
If you are looking for a streaming device solution then grab a Logitech Revenue Google TV box from Geeks.com for under a hundred bucks. Since the OS and browser is Android they get in as a Phone/Tablet.
COMCAST I still rather use my ROKU!!!!!
04-28-2012 02:44 PM
04-28-2012 08:14 PM
I don't like the word piracy. I prefer "Virtual Privateering." We're not sailing the Ether, all goggles down and cannons up. We copy, we share, and (at least I) don't get why hardware must suffer at the hands and wallets of companies. Believe me, I'd rather stream to my hearts content then keep buying hard drives or burning disc upon disc of backups.
04-29-2012 10:49 PM
Of course, here again, we see Comcast worrying about it's bottom line ...being penny-wise but pound- foolish. Typical now of large monopolies (and oligopolies) where customer service and what customers want are of no consequence to the company....I am a soon-to-be NON-Comcast customer.
04-30-2012 03:10 PM - edited 04-30-2012 03:12 PM
MCN, Multichannel News
Piers Lingle, Comcast vice president of application and video IP development.
Send Piers Lingle a message (by putting these together)
MCN: On the question of a multitude of IP-connected devices — Piers, Comcast lets customers access content via Xbox, on iPads and iPhones, and other devices. But, for example, you’re not allowing HBO Go on Roku or Samsung Smart TVs. So there’s a bit of a customer confusion issue here, right, about what can I get where?
Lingle: It can be. I think what we’re trying to do is enable different platforms and as many platforms as we can. But each one of those takes some time to think through what are all the implications. So it’s not something you can just turn on overnight.
MCN: What are the issues on those platforms you haven’t activated yet?
Lingle: It can be any number of issues. Sometimes it’s business issues but a lot of times … we don’t know the technology as well as we should, and so we need to take our time to explore what the different kind of security mechanisms, content protection mechanisms there are. There’s sort of a variety of terms, and they can range really from technical to business reasons.
04-30-2012 03:36 PM
Business decision - Roku...they don't want their customers getting a Roku and start to believe they don't need cable.
Technology - Samsung Smart TV's...new technology they will eventually support...
05-01-2012 11:13 AM
05-03-2012 10:19 PM
This is absolutely amazing. The discussion went from comcast not providing HBOGO on the roku to arguing with some guy who joked around about piracy, to getting stories on comcast not getting revenue, and most recently comcast negotiating with roku. the funny thing is every time i speak to comcast, they claim they have no say on what they provide. they blame the items like roku for not dealing with them. what a load ! I said it before, I will say it again. there is ZERO difference between Comcast and Cox cable. yet, 1 mile away over the town line, the cox providers are watching HBOGO on their roku boxes. SO WHAT IS THE TRUTH COMCAST ???!!!! It seems that an awful lot of providers give customers channels and services, but comcast doesnt. and then comcast blames the providers for it. when in reality, if channels are dropping comcast, and roku is dropping comcast, then comcast has a very bad way of p-ssing everyone off, including theri customers. Stop p-ssing down my back and telling me its raining. You want the monthly payment (which seems to go up every time the wind blows) and dont want to provide anything else except their really cr-ppy "on-demand". BUT YET, you can watch all the things if you sit in front your 12" monitor on the internet THAT COMCAST PROVIDES !!!!!! enough lies !!! lets get the truth !!!!
05-03-2012 10:28 PM
I do not believe purchasing the Logitech Revenue Google TV box from Geeks.com for under a hundred bucks is the answer If you are looking for a streaming device solution. since we all know the box you spend $100 for today wont be upgradable and will not stream with any new formats in about 3 months. just the same way the WII provided a way to get on line with their internet channel, but cant be upgraded past a useless old version of the opera browser, that wont even let you look a youtube any longer.
05-04-2012 05:52 PM
At the end of the day, with Comcast's lack of providing for HBOGO over Roku, the end result is to devalue the HBO service for those subscribers who like this capability , against HBO service from say, Uverse, where it is permitted.
05-06-2012 03:49 PM
ya know what, Comcast does not care. They have many of us as a captive audience, they know this, and they just don't care. They are not sensitive or responsive in any areas, as evidenced by the great number of customer complaints, arbitrary price increases, poorly designed apps, or limited device access. Until a universal customer response, such as happened to Netflix, they will keep the status quo. However, technology will eventually win out, and they will try a knee jerk fix, but will have already lost.
05-07-2012 09:53 AM
Very displeased with no support of this feature. Looks like we're getting ignored by admins too (unless I missed a post from them on here). It's just funny because this is the MOST replied thread on the forum too it looks like. Tried talking to customer support chat and it was a joke. Lady was named "Scarlet Faith" (generated name anyone?) and was completely useless. Was jumping around the issue trying to say that I was having issues with my Roku and they could not help me with my problem... Once I finally cornered her on the issue, she finally spat out the same excuse Comcast has been giving us for the past 6 months... "sorry, we do not currently support it and do not have any more information on the matter." Ridiculous.
05-07-2012 10:10 AM
Its prolly the fact comcast wants tooo much control of how the roku works and roku wont give it up. However if HBO has signed off on it that should be enough..
The can CLAIM customer security isnt tight enough. I call BS..
05-07-2012 12:08 PM
Another outrageous insult inflicted on paying customers _ no support for HBO GO on the Roku device by Comcast
After being transferred 10 times between departments ,and disconnected twice, I finally was told by a Tech assist rep "No ,Comcast does not at this time support that " .
Each rep i spoke to was polite and reminded me about the Comcast Satisfaction Guarantee _ I am not very satisfied
In this service area both Dish and Verizon do support this device.
I will be moving soon > looks like I may be changing more than my address
05-07-2012 10:35 PM
Has anybody experienced not being able to access HBOGO through the ROKU player. I can add HBOGO to my xbox but not my ROKU player. I figure if we get enough requests to comcast/xfinity then they will add themselves as a TV service provider for the ROKU Streaming Player HBOGO programming. Please help get HBOGO for ROKU players.
05-09-2012 10:08 AM
Again same MO, Comcast will just ignore what they don't like, eventually we will give up. Why? Because Comcast does not care. There is no good reason presented to me from any associate for the absence of Hbogo on Roku. In fact, most of the associates are misinformed, (I've been told: yes its available on Roku, No its not available on Roku but will be soon, and Huh?) poorly informed customer service. "Chats", are no better. So now I live with a Hodge podge of boxes with, Xbox in the basement, great for hbogo. Roku in den and bedroom, limited to netflix and crackle. Finally, Comcast Dvr in main family room, limited on demand service, and just a ridiculous feeling that I am foolish to be paying big money every month for this ludicrous configuration. As I said before, presented with the Ability to use a different provider, who could unify my needs, and I will be a memory for Comcast faster than high speed rail. Technology will catch up. The day Hbo offers their service without being tethered to archaic cable provider, and like a falling house of cards the game will be over for this uncaring company.
05-09-2012 10:13 AM
Every day we’re working to make Xfinity TV programming available to our customers in more ways on all types of devices. We will continue to work with our partners to deliver even more choices to our customers in more places.
Once I have an update to report, I will post it on this thread. At this time though, there is no further information.
05-09-2012 12:14 PM
I'm sorry, but that is not a satisfactory answer. You can talk in generalities all you want, but Comcast has stated publicly that it does not intend to support HBO GO on Roku. It is unclear what those reasons are
They can't be related to "security" issues, since I can go to HBO GO on Roku and watch the free previews. Presumably, any security issues would apply to watching these clips as well as the other content I can't access. (Also, I can believe that Verizon FIOS or others that allow HBO GO to be accessed on Rokus are less security conscious than Comcast.) If the issues are not security issues, they have to be monetary issues. Is Comcast trying to charge Roku for access to HBO GO? If so, why not just charge customers who want access to HBO GO on Roku an additional $1/mo. (Note: to get HBO GO on the Xbox, you need a subscription to Xbox live. I assume that Comcast is taking a cut for allowing access to HBO GO on the Xbox or is getting some other value from Microsoft, with which it already has a business relationship.
The only people you are hurting are your HBO customers and (to a lesser extent) HBO. I have been tallying up how much time I spend watch HBO on TV, including on demand. The movies I am interested in I have already seen in theaters or on DVD (thank you, Redbox). That means I am really spending about $20/mo. to watch one or two hours of original programming (like Game of Thrones). I don't think that's a great way to spend my money. On the other hand, if I could get access to the full line of programming on HBO GO, which is much more comprehensive than HBO on demand (every epsidode of every good series, with some interactive material), I would not even consider dropping HBO.
No other cable company is paying a fee to Roku to carry HBO GO, and HBO has been pushing cable companies to use HBO GO (including on the Roku).
The moral is "Pigs get fat, hogs get butchered". Streaming is the way of the future (as your pitiful "Streampix" shows). If you don't get your act together, I will drop HBO (for which you are paid a fee) and wait for HBO GO to move to a streaming model, for which you will receive nothing.
05-09-2012 11:15 PM
05-09-2012 11:42 PM
05-13-2012 07:03 PM
05-13-2012 08:37 PM
typical corporate response, saying basically nothing. I wonder how many people had to sign off on Comcast Joe's wording.
Pretty obvious to all what is going on here, Comcast doesn't see the $$ in 'allowing' HBO Go to be accessed via Roku. I don't fully understand the technology, but it appears to me that HBO and Roku do all the heavy lifting and Comcast simply has to 'allow' their subscribers the access. Face the fact Comcast - HBOtoGO is much, much better than your awkward on-demand application.
Considering how many other (smaller) cable companies are allowing the access, it does appear that Comcast is simply throwing their weight around.
This thread is awesome. We need to keep at it, and all of us should make promises to ourselves to consider and keep looking out for competitors to Comast.
On another note - what this situation reminds me of is the music industry and the start of (legal) song downloads years ago. A new technology has arrived that raises the customer experience. The Roku is awesome, and allows us to avoid the inferior on-demand services (Xfinity has less content and a very slow, awkward interface). Instead of embracing devices like Roku and moving forward with them, Comcast would rather attempt to keep control of content and limit our options at our expense. Comcast comes kicking and screaming when it comes to customer value - anyone remember when they tried charging us $5 for each episode of the Office until NBC started offering it for free?
Wake up Comcast. Greed is not (always) good.
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