05-17-2012 09:39 AM - edited 05-17-2012 09:39 AM
engadget is reporting Comcast may finally be allowing HBO GO through the Roku.
Happy days indeed! If this happens, I will definately keep Comcast and HBO.
05-17-2012 11:29 AM
Engadget looks to be wrong. Time Warner Cable IS now supporting HBO Go on ALL DEVICES (go to hbogo.com/activate to see), but still nothing for us Comcast people. I can't believe that Comcast continues to allow our HBO Subscriptions to be de-valued; DirecTV, while they don't support Roku, DO support Samsung TV access of HBO Go, so currently Comcast is providing the LEAST bang-for-the-buck of any provider.
05-17-2012 12:12 PM
It's been 2 or 3 months since the President of Time Warner publicly asked why Time Warner Cable has not allowed Roku access to HBO GO. I figured we were sunk if a President of a cable company's parent company could not get them to grant access, how could our complaining do anything.
05-17-2012 03:34 PM
05-17-2012 03:46 PM
05-17-2012 05:06 PM
Well, after MONTHS of pressing for an answer to WHY they are denying us access to HBO Go on Roku, I've finally been able to set up a call for tomorrow (friday) @ 11am with Comcast's Director of Customer Service. I'll fill you all in with details after my conversation, but in the mean time, POST YOUR DISCONTENT ABOUT THIS ON THE XFINITY FACEBOOK PAGE! Make Comcast, and everyone who looks at the page, realize that this IS NOT OK. They are de-valuing our subscription to HBO by charging us the same amount that U-verse, FiOS, and Dish charge, but delivering less access. Again, POST ON THE XFINITY FACEBOOK PAGE.
I'll be back tomorrow after the call with any details I'm able to get.
05-19-2012 08:45 AM
Unfortunatly our town does not have Time Warner digger623. Our only choice for cable is Comcast, and they are not willing to add HBO Go on Roku. Thus the reason for all these posts.
---- Frustrated Comcast Subscriber
05-19-2012 09:04 AM
05-20-2012 12:03 AM
So like I said, yesterday I had a very informative discussion with a Comcast Director of Customer Service about this issue. I'm not going to try to quote anything he told me, as I wasn't taking notes as quickly as I could have been, but I will pass on the fact that Comcast's higher-up are very well aware of the discontent about our lack of access to HBO Go on Roku, and that it's near the top of the list of issues he discusses with the big-wigs regularly. The impression I got from our conversation is that Comcast is trying to call this a cost issue; I was told that HBO requires Comcast to pay a fee for each activated unit, but he understandably couldn't be specific. From the content of our conversation, which I'm not going to divulge further out of respect for him and his team, they are working on resolving this issue.
Again, I took this information with a grain of salt, but I'm hopeful that HBO Go access on the Roku is in the works for us. I think I really got him thinking when I pointed out that at this point, Comcast provides access for the LEAST number of streaming platforms for HBO Go, and that I feel that my subscription price is being de-valued relative to Comcast's competitors.
05-20-2012 03:32 PM
Thanks for the update on your discussion with Comcast. Pretty much what I expected, Comcast isn't willing to reduce their margins in order to provide a better value to the rest of us.
Still doesn't alleviate my disappointment. Comcast is very pricey compared to the competitors that provide Roku access. In fact, I'd say Comcast is well behind competitors on many features (take a look at AT&T U-verse interface- very slick).
I am stuck with Comcast in my area, but looking forward to alternatives when they get here. Meanwhile, I'll be participating in discussions like this which attempt to ask Comcast to look at customers over their margin.
My guess the cost to Comcast HBO GO is low, anyone have any idea? Considering an HBO subscription is $10/month, it can't be more than $0.20 - my guess anyway.
05-20-2012 05:00 PM
Thanks to bcr0214 for talking with the Comcast Director regarding this issue and reporting back to us.
That this is a cost issue for Comcast is believeable, but likely not the whole story. Large companies will throw millions away at boondoggle projects (think Streampix), then turn around and make bad decisions on relatively smaller cost issues like this because upper management has an underlying agenda, which something like this might threaten. Yes, given the behemoth that Comcast is, small per unit charge from HBO probably ends up being a non-trivial amount of money. Thing you got to try to imagine is whether this amount would be like, they have to report on their quarterly earnings to shareholders: “Um, we lost money this quarter because we gave Roku access to HBO GO for a bunch of users”. Frankly, can’t see it being this kind of money.
Here is my take: we PAY for HBO subscription, the whole thing, not just some portion of it. If we wanted to only pay for starter cable, sit around and watch like the Guinea Pig channel (or whatever), that would be one thing. But we are Comcast’s premium customers, we pay for HBO because of that quality content, and if there is no technical reason why Comcast can’t give it to us on the Roku player, or any other modern device for that matter, then they need to do this. Now would preferable.
05-20-2012 05:41 PM
i agree 100%.
let me get this straight.
time warner, cox, etc, etc, also (allegedly) incur some cost to do the same thing comcast is "crying" they cant allow due to cost.
BUT YET, cox, time warner, etc, etc are cheper than comcast.
whats wrong here people.?
whats the old term ?
don p-ss down my back and tell me its raining. ?
how about contacting the DPUC (department of pulic utilities) ?
maybe they will have something to say about comcasts lack of service with their excess of cost.
its worth a try.
05-20-2012 06:55 PM
Yeah, I don't know, could be an FCC type of issue, or maybe restraint of trade. Because you have to get the HBO (and therefore HBO GO) subscription service from a local TV service provider, and in many places there is only one choice, so there is no recourse (do we have any lawyers listening?).
As you might expect, Time Warner and Cox both are rated above Comcast in TV service in the latest Consumer Reports. Not that any of these guys are rated that high, this being the sorry state of broadband in this country. This issue of HBO GO over Roku is particularly ridiculous, but by no means the only issue. The whole industry needs reform, and clearly Comcast is being their own worst enemy right here
05-20-2012 07:24 PM
All HBO has to do is renegotiate contract with Comcast to allow more folks to get HBO GO streaming without needing sub from comcast. If I were HBO I would do what ever it took to keep Game of thrones on for as many seasons as possible and then make the change when current contract ends and offer its services completely free of the Cable and satilite companys...
05-21-2012 07:56 PM
Makes sense to me. If you are the content owner, in this day and age, how much value are the Comcasts of the world providing, beyond transport? If you ask Comcast to split up the cost of the bundled package, TV is far and away the biggest chunk. This is why, Comcast letting this issue fester is just unreal.
05-22-2012 06:12 AM
I think I may have figured it out. Comcast's big white elephant, StreamPix, already offers an HBO Go-type experience, right? I think you can get most back episodes of HBO on it.
I doubt most of us will pay for StreamPix in the first place (much inferior to Netflix/Amazon), and now with HBO Go, we're even less likely because now we can (or could have, thanks Comcast) get all HBO content bundled with our subscriptions.
Probably some executive in Comcast is trying to cover his/her bad decision making by making a deal with HBO for streamed content, then realizing too late HBO Go just ruined the business model. How can he/she explain to the boss that after paying HBO for StreamPix, they have to now give it to customers for free who have alternative streaming technologies... So no Roku access while they roll out another campaign for StreamPix (wait for it, the commercials are coming).
Sound plausible? Could explain the 'cost' issue Comcast is alluding to, because I don't really buy the "oh, we can't afford the cost per user to HBO" idea, while all other cable companies don't seem to have an issue and have a fraction of comcast's resources.
05-22-2012 07:10 AM
I'll bet you 3 months free of Showtime* that that is their plan. They will roll out a Streampix channel on Roku very soon, so they can say, "you don't need HBO Go for free, for only $5.99/month you can get the same thing, plus other streaming choices, via Streampix!"
* after 3 months, if you don't call me to cancel, I will charge you 150% of the market rate indefinitely.
05-22-2012 08:21 AM
475 posts and counting people. And we still bend over and take it up the ol wazoo from comcast.
comcast doesnt even care about keeping customers any longer. Example; my mother called comcast to see if they could meet or at least come down in their price a little to make it more attractive to the att uverse that recently came around.
get this ! they told her they would give her hbo free for 3 months ! they didnt budge on price. my mother said, if they cant lower the price a little, she will have to change to att uverse, after having been a comcast customer for 18 years. Comcast said, sorry to lose you,(basically, have fun with uverse). So then they raise everyones rates and blame it on the competition of uverse ! its a joke. comcast is a joke. they dont care !
they will find another way of giving you nothing and raising your rates, claiming "they gave you something".
05-22-2012 01:55 PM
I guess comcast wins, we will never see hbogo on the roku, After months of reading these post and things are still the same. I have plenty of streaming options and I can watch hbogo on the tv by pluging in the laptop, but i hate wires. I just dont know why they let us access it on the computer but not roku.
05-22-2012 04:09 PM
As I have repeatedly stated, Comcast does not care. I have noted others coming to this realization. Comcast will have a netflix event, and lose vast numbers of customers. HBO will sooner or later offer their product without being tied to Cable provider. HBOGO was the first missile. As soon as this happens many more providers will follow suit. I for one will immediately place a good antenna in the attic, and buy my hbo content directly. I may still need comcast for internet, but maybe not. With netflix, redbox, Amazon, who needs the million and 1 inferior channels offered anyway. My buddy just put an antenna in attic and I swear his HD on regular channels is stellar! I could feed my family for the month on what I pay Comcast, and their arbitrary quarterly increases are now painful. I have a buffet table of devices that get some channels, but not others, and its a real pain. I really have only myself to blame for staying so long and paying so much. I wish my suburb had another provider. Oh well, we'll have to wait and see, but I am losing hope. Streampix, btw, has little content when compared to others. Maybe ultimately their poor decision on HBOGO, Roku will get me off my behind, and make some changes.
05-22-2012 04:36 PM
StreamPix (or whatever it's called) only contains about 5 to 10 percent of what's available on HBOGO - which has virtually every episode of every series that HBO has aired, every documentary they've made, and a big selection of movies on top of that.
The whole "Comcast has to pay for every new subscriber to HBOGO" doesn't make any sense to me, since people are already signed up via their computers, XBoxes or other devices. By comparison, Roku is a small market. A lot more people have Xboxes and home computers than Rokus.
05-24-2012 03:27 PM
05-24-2012 04:01 PM - edited 05-24-2012 04:02 PM
This is what comcast is up to. They give free WIFI calling and txting to customers but wont give Roku access???
05-25-2012 04:29 PM
yup. just what nobody asked for. texting from their computer. and wifi that most people have already bought wireless routers for $25. I asked a person that i know that works for cox cable. they said comcast is full of it. a company gets what they allow for. comcast keeps blaming everyone else for what they dont give. so, now that we KNOW that comcast is full of lies, who will be their scapegoat this time as to why we get 50% of the service for 150% of the price ?? global warming ?
05-25-2012 10:39 PM
Yes, this is what we are looking to hear, when.
There may be a cost issue to Comcast, but it is doubtful that this is the only reason or even the primary reason why we are not seeing this supported. Possibly there are negotiations between Netflix and Comcast (a rumor I have heard) which may be at play here. Or, maybe it is basically that Comcast hates Roku for the challenge it poses to them. If you go on the Roku blog, post after post says "I got Roku so I could get rid of cable".
Comcast needs to understand that it is alienating its customers who have Roku boxes. We are not one step away from ditching cable, but we are perfectly happy to have both services. Or at least I was, until this sham...guess which one I will ditch first?
05-26-2012 08:56 AM
Okay. so lets say that there actually is a cost issue. isnt there a cost issue for texting and wifi ? i checked comcasts forums, and i found "LITTLE TO NO" requests for either of thoses things. But yet 10 pages of roku requests later, we still get lies and silence. So I want comcast to answer this. Why does comcast think that providing things not asked for makes them look wonderful ? Its about a equal as giving ice cubes to eskimos, and then bragging about how cold you kept the water for them.
05-26-2012 09:12 AM
quoting tech-1984 "Or, maybe it is basically that Comcast hates Roku for the challenge it poses to them."
very good comment.
So instead of comcast working with roku to keep them as an allie "AS ALL OTHER CABLE COMPANIES HAVE (DUH)", they would rather punish the people that have roku and deny then any service that could be provided.
Hey comcast !! Stop throwing your temper tantrums, or I will coin a term right now that will stick. which should it be ? "COMBRATS or THEIFINITY" ? just grab your binky and blanky and give your customers what they ask for ! I want to know from anyone on this forum. if comcast gave access to hbogo on roku, would you have a complaint ? would you cancel your cable with comcast BECAUSE THEY ACTUALLY PROVIDED WHAT YOU ASKED FOR AND THOUGHT YOU WERE GETTING WHAT YOU WERE PAYING FOR ? no? then how could hbogo on roku pose a threat to them ? What kind of education does the decision makers have that makes them think giving what you pay for poses a threat to your business ? Do you bring your car to the garage that actually fixes your car or the one that refuses to fix it because if its fixed, you wont keep bringing it to them ? it sounds to me that comcasts planners and decision makers have obviously been educated beyond their intelligence.
05-26-2012 05:03 PM
05-26-2012 05:10 PM
I found this article from back in March, that is interesting:
has more to do with the hbogo on xbox, but observations it makes are applicable to the situation on the Roku box. Espeically like the comment:
"The real losers, of course, are the subscribers — you and me. This silliness about “owning the entire customer experience” is just not productive or sustainable for the long-term. Maybe most of the sameshows are available from both sources, but as long as we’re still paying for cable TV, why not give us the choice to pick which interface we want?"
05-28-2012 11:56 AM
I feel the same way and have asked the same question. I live in an apartment complex where I am only able to have one box, because they refuse to run addtional lines in my apartment. This could be the same case, but regardless of that issue if we pay extra each month to subscribe to HBO, they are taking our money we should receive full access to HBO and I also feel that they should add an Xfinity channel to the Roku box as well. Every other provider has these options, why shouldn't they. What ever happened to the customer is always right?
05-28-2012 09:42 PM
05-29-2012 04:16 PM
05-30-2012 12:19 AM
As we approach the 500th posting on this forum, anyone just tuning in who is trying to decide on a broadband/TV provider should be advised: if HBOGO on your Roku box is important to you, you might not want to wait around for Comcast to come through. After 8 months of questions here, Comcast hasn't given any indication with regards to their intention of making this capability available.
Comcast has 22 million subscribers. Don't think as number 22 million and one, you will get any better an answer.
05-30-2012 01:30 AM
So I am sitting and staring at an HBO GO Activation page that is useless to me - why? Not sure...
I just picked up a Boxee on Friday and hooked it up at the shore house. I pay Comcast monthly there too.
Enjoyed several episodes of The Pacific over the holiday weekend on the Boxee and figured I would fire up the ROKU and see if I can watch the rest at home....Nope.
I for one love the idea of being able to pay for the content that I want to see when I want to see it.
Maybe if HBO figures out that there may be an untapped market out there - I too can cut the cord.
Oh wait - still need internet.... There must be a way out....!
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map