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Contributor
tech-1984
Posts: 14
Registered: ‎04-21-2012

Re: ROKU, HBO GO

As we approach the 500th posting on this forum, anyone just tuning in who is trying to decide on a broadband/TV provider should be advised:  if HBOGO on your Roku box is important to you, you might not want to wait around for Comcast to come through.   After 8 months of questions here, Comcast hasn't given any indication with regards to their intention of making this capability available.

 

Comcast has 22 million subscribers.  Don't think as number 22 million and one, you will get any better an answer.

New Visitor
jasviii
Posts: 2
Registered: ‎05-30-2012

Re: ROKU, HBO GO

So I am sitting and staring at an HBO GO Activation page that is useless to me - why?  Not sure...

Comcast??

 

I just picked up a Boxee on Friday and hooked it up at the shore house.  I pay Comcast monthly there too.

Enjoyed several episodes of The Pacific over the holiday weekend on the Boxee and figured I would fire up the ROKU and see if I can watch the rest at home....Nope.

 

I for one love the idea of being able to pay for the content that I want to see when I want to see it. 

Maybe if HBO figures out that there may be an untapped market out there - I too can cut the cord.

 

Oh wait - still need internet....  There must be a way out....!

Contributor
tech-1984
Posts: 14
Registered: ‎04-21-2012

Re: ROKU, HBO GO

Well, yes, we still need Internet…the reason I chose Comcast over U-Verse (a choice many people here do not have) was because I was switching from DSL and wanted the best Internet speed available, which in my area was Comcast.  What I didn’t see was the cost of TV/content appears to be higher with Comcast, not to mention the whole nickel and dime structure of fees they have and the constant cost increases.  Plus, look at the games Comcast is playing with HBOGO and Roku.   So, obviously reconsidering my choice….speed isn’t everything, and U-Verse maximum Internet speed will have to be good enough.

 

Depending on where you live (the key element in this whole discussion), there may be small, regional Internet providers (check out Sonic.net if you are in their territory, esp. for Fusion broadband or fiber) who provide a lot better quality of service and value than any of these mega vendors.  The “digital divide” is real folks.

Visitor
Gussy2000
Posts: 4
Registered: ‎04-03-2012

Re: ROKU, HBO GO

Thanks for the follow up.  I still think constant posting and re-posting of discontent over this issue is still required.  If there is one thing the ever growing chorus of connected "voices" is good for, it's apply pressure rapid pressure on a large scale.

 

For every person who posts a complaint about the inability to ACCESS HBO GO ON THE ROKU THROUGH COMCAST (that's for the search engines) there may be ten people who feel the same way and just quit the service instead.

 

Use Facebook, use Twitter, hammer the message home.

 

Oh and Comcast can offer all the alternative options using On Demand, Xfinity App and the cable boxes but none of them can compete with the COMPLETE library of ALL HBO's original content available through Go and the load speed and quality of streaming through the Roku.  That means every episode of Sex and the City, the Sapranos, Entourage, Curb Your Enthusiasm, etc., always available to watch so long as you maintain your subscription.  That is not something you can get through Comcast's offerings (in case people are wondering about the differentiator).

Visitor
mcj252002
Posts: 3
Registered: ‎06-02-2012

Re: ROKU, HBO GO

As someone who recently purchases a Roku explicity for the purpose of watching HBO Go through it on my tv I was extremely annoyed to find out Comcast is blocking it while just about every other cable provider out there supports it.  

 

I am going to stay with Comcast a little longer in hopes they remedy this but if not I'll be trying out Dish, which does support it on the Roku.

Contributor
Posts: 13
Registered: ‎04-12-2008

Re: ROKU, HBO GO

Tirering of the delay HBOGO ON ROKU NOW COMCAST!!!!

New Visitor
New Visitor
vcc
Posts: 1
Registered: ‎06-02-2012

Re: ROKU, HBO GO

We recently switched from ATT to Xfinity.  We have had issues from day one, and the customer service is NON Existent.  Perhaps if enough people CANCEL their service, the message will finally be heard.  I want what I'm paying for...HBO - I should be able to watch HBO GO on ANY device.  Guess it is time to go back to ATT. 

New Visitor
cableopoly
Posts: 1
Registered: ‎06-03-2012

Re: ROKU, HBO GO

Fix this you dolts. I continue to pay for internet service (because I have no other choice) but will also continue to refuse cable service from you until issues like this one are resolved. Eventually you will lose your strangle hold. Do you want people to dislike you and leave in droves as soon as something slightly decent comes along? Guess what? They aready are for service that is inferior. You should take a look at businesses like Sears/Kmart, Yellow Pages, and any land line telephone provider and tell me how well they're fairing. 

New Visitor
Sjerseyguy
Posts: 1
Registered: ‎06-03-2012

Re: ROKU, HBO GO

Dear Comcast - it makes for good customer service and public relations to give us your reasoning for not supporting HBOGO on RokuWhat is your justification for not providing this added value service?

Regular Contributor
vincent228
Posts: 83
Registered: ‎05-15-2010

Re: ROKU, HBO GO

No disrespect sjerseyguy, But 500+ posts in, I believe you are the 499th person to ask that question. And just like everyone else, you will receive the same response. dead silence! the only people who were able to get any type of responses were people who call them personally and setup discussions, meetings, etc. So don't you feel it's kind of odd that the only time comcast will respond is 21 person at a time? I noticed they really haven't responded on this post To the many people look ask the same question you have asked. They should change their name from comcast to cowardcast. Or maybe even hidefinity.
Contributor
tech-1984
Posts: 14
Registered: ‎04-21-2012

Re: ROKU, HBO GO

I agree.  Very likely what they fear, is that the real answer for not allowing HBOGO on Roku will make us even more angry then we are with no answer.  Which, of course, means it's got to be a pretty stupid answer.

Contributor
Posts: 13
Registered: ‎04-12-2008

Re: ROKU, HBO GO

Truthfully, I don't think its fear, as I have stated previously, I think they could care less.  They give (or more likely try to charge), what they want, when they want, and have no consequences because for the most part, they have a captive customer base.  It is unfortunate, we have to live with this monopolistic structure.  Sooner or later Technology, and corporate greed, will open other avenues for our broadcast needs, and structures like Comcast will be abandoned in droves.

Regular Contributor
Posts: 45
Registered: ‎08-06-2008

Re: ROKU, HBO GO

I'm going to post this again, for everyone's attention...Comcast couldn't care less if you post here as these postings really go unnoticed by the public (not to mention Comcast themselves).  Take your complaints to the Comcast and Xfinity pages of Facebook, Twitter and other social media sites...they'll get the most attention and feedback there.  Posting here will help you vent...but it's not going to do much else.  Hope this is helpful!

Contributor
tech-1984
Posts: 14
Registered: ‎04-21-2012

Re: ROKU, HBO GO

PghBoy:  I think this suggestion is helpful.  I dislike social networks (bah humbug), and either don't have accounts or seriously underuse them.  However, thinking of changing my behavior, for this particular case, for just the reasons you identify.  Not sure that each individual contacting Comcast directly is as effective:  as vincent228 inferred, just gives them an opportunity to give each person a personalized, evasive answer.

 

At the same time, still think this forum is valuable even if, in fact, it is nothing more than a support group....

Visitor
Posts: 3
Registered: ‎02-07-2008

Re: ROKU, HBO GO

[ Edited ]

 

I'm glad to find this forum because it shows that Comcast has no intention of adding Roku/HBOGo support.  And since they've just jacked up their prices, it means we will have to get ready for the pain and suffering of changing our email addresses in order to get new service.  That's the only thread they've been hanging by for a long time now. We just took back a cable box we didnt' need--that is, WE DROVE IT TO THEIR OFFICEs--and they charged us 2.99 to return it and stop billing us for it!

 

I can't wait to tell these bastages to Get Bent. They've screwed us over for years and it's time to bring it to an end.

New Visitor
eatabagel
Posts: 1
Registered: ‎06-06-2012

Re: ROKU, HBO GO

This is just so frustrating. I connect my PC to my TV and watch HBOGO that way. BUT I SHOULDN'T HAVE TO DO THIS!!!

 

Just allow us to use our Rokus, Comcast. I swear, if Comcast didn't have a monopoly on cable in my area, I wouldn't be making that monthly check out to Comcast.

 

Comcast+Roku+HBO Go PLEASE!!!

New Visitor
baggins415
Posts: 2
Registered: ‎05-30-2012

Re: ROKU, HBO GO

So, we can watch it on our phones, we can watch it on our pc's and tablets - but on the nice screen in the other room on our ROKU - NOPE.   This is absurd.  The ONLY reason I'm staying with comcast is because I love HBO and Comcast has an ABSOLUE MONOPOLY in my area.  But let me assure you.....the very fact that they blocked HBOGO from the Roku for this long has created so much ill-will in my head and heart towards Comcast that the MINUTE a Roku-friendly provider becomes available I will jump ship immediately.

 

(I am also in the process of looking into the Roku friendly cable providers who might be available at mygirl friend's place (incidentally, someone who would never order cable TV) just so that I can possibly move the Roku to my place so we can watch the HBO wherever we are. I suggest some of you do the same.)

 

Get with it Comcast.  You shouldn't be dumping all over your customers like this.  As it is, we are completely over-paying for your lackluster service.  We want our HBOGO and we want it now.  Can you realize that many customers (like me) are only with you because of HBO?  You should be bending over backwards to support every platform HBOGo supports.  

 

Do something about this please, or keep adding to the bitter tasting legacy you are creating for your company.

 

 

New Visitor
theflyingtinman
Posts: 1
Registered: ‎06-09-2012

Re: ROKU, HBO GO

I wonder if it's becasue they think we will hook our HDMI cables up to a recorder and steal their content. First I bought a cradle and HDMI adapter for my Glasxy Tab so I could watch HBO Go on my tv without moving my PC across the room - only to discover that when you plug an HDMI cable into the Galaxy Tab it shuts down HBO Go and pastes a warning and tells you to remove the HDMI cable to continue viewing! You are not allowed to output HBO Go from the Tab in HD! So I just bought a Roku on Woot, specifically for viewing HBO Go and nothing else--I have all the other streaming services I want built into my smart TV--and now discover that these b*st*rds are not streaming to Roku and do not plan to. If my Comcast account was not bundled in the HOA fees of the place I rent I would absolutely tell them to stuff it, and go with UVerse, who DO support the Roku. 

Regular Contributor
Posts: 86
Registered: ‎02-19-2010

Re: ROKU, HBO GO

You can use your HD TV as your Primary screen. Thats what I do. My Nvidia card has HDMI out and is HDCP complient so they cant restrict it.

New Visitor
Buck_Rogers
Posts: 1
Registered: ‎04-03-2012

Re: ROKU, HBO GO

Clearly comcast is discriminating against the roku box. The same service exists on the xbox, and has existed for a shorter time than the roku option. The work for the roku option is already done, has been done since last year. Comcast, if you can't give us what we want then get the **** out of our cities. It's infuriating to have to deal with a bunch of anti-competive crooks. It sickens me that you are the only cable option in my city. It's time to start lobbying our local governments to get real cable tv competition into our citites. Maybe then these crooks will start delivering what we, the customers, want. I don't know what it is about telecommunications and cable companies in america wanting to drag their **** feet all the time and go into everything kicking and screaming. We pay for the internet service and the hbo subscription, stop cripiling our options.

Regular Contributor
vincent228
Posts: 83
Registered: ‎05-15-2010

Re: ROKU, HBO GO

Ah ha ! there it is folks ! it just showed up under their on-demand system. its called xfinity streampix. dozens upon dozens of garbage old movies. even worse than their free movie section. I even saw old sinbad movies on there from the late 50s. anybody that has been on this forum for a while might remember when i actually got a response from comcast about their on-demand service. comcast responded they agreed that their on demand service had a bunch of old movies, but it wasnt their fault because they had "no say" on what was put on there. that was another lie. since the new "old junk movie" streaming service is called "XFINITY STREAMPIX", then I guess xfinity has no say on whats on there because only xfinity tells xfinity what goes on there. MAKE SENSE ? is your head spinning yet ? So you asked comcast to allow what you paid for to be streamed on the cable service you pay for and they say no. but you DONT ASK FOR their new "old junk movie" streaming, and they give you that. Its kind of like walking into a store and buying something for $1. you give the clerk $10 and he gives you $1 back in change. You say "you owe me more". but the clerk say "well i gave you a dirty look with your change. thats gotta be worth another $8". DONT EXPECT ANYTHING FROM COMCAST.

Contributor
MickRonson
Posts: 19
Registered: ‎04-21-2009

Re: ROKU, HBO GO

I see Verizon supports HBO GO on Roku. Time to switch

New Visitor
ckett
Posts: 4
Registered: ‎06-10-2012

Re: ROKU, HBO GO

I suppose I'm wasting my time adding my support of Comcast adding HBOGO support for Roku owners, but I'm another Roku owner feeling ripped off by Comcast.  Do they even pay attention to their customers?

Contributor
MickRonson
Posts: 19
Registered: ‎04-21-2009

Re: ROKU, HBO GO

Evidently not.

New Visitor
mymyra61
Posts: 1
Registered: ‎06-10-2012

Re: ROKU, HBO GO

Come on comcast! Allow roku devices to stream hbo go!

New Visitor
Posts: 1
Registered: ‎04-17-2008

Re: ROKU, HBO GO

Comcast, time to bring HBO GO to the Roku on your service. You are making DISH Network look more attractive everyday!

Visitor
KENNYGO
Posts: 7
Registered: ‎02-14-2012

Re: ROKU, HBO GO

Comcast has great internet speed, Comcast has great hi def tv, Comcast has great phone service, I wish I could add hbogo to this list. 

Contributor
tech-1984
Posts: 14
Registered: ‎04-21-2012

Re: ROKU, HBO GO

[ Edited ]

Given what we have seen so far as an answer from Comcast on this issue, no one would bet on when we might see HBOGO on Roku supported.

 

Interesting though is the announcement Comcast made on data caps/pricing tier "trials" on their Internet service in May.  Not every one of their TV/HBO customers is going to be using Comcast for their ISP, but enough that any small uptick in the number of their 22 million users approaching their data cap due to increased streaming activity is surely enough to make them pause.  Comcast, like any other ISP, has engineered their Internet capacity around normal use, that is a small number of really heavy users, then a much greater number of users using much less data.  (Don't all you flush the toilet at once!)  

 

Although yeah, I can hook up my laptop to my TV and use HBOGO, it is kind of a hassle and no where near as optimized for this use as the Roku box would be.  Thus, I use less HBOGO then I would otherwise.  I bet they are currently counting on this. 

 

Perhaps they are waiting to put into place these "moving the goal post" changes before they have to support more streaming and other network based services.  Whatever the reason, you can be sure it is profits before customer satisfaction.  You be the judge. 

Contributor
maguilj
Posts: 7
Registered: ‎06-12-2012

Re: ROKU, HBO GO

My response from comcast today 6/12/2012
Thank you for contacting Comcast, home of the Triple Play. You have 
reached Xfinity TV email support. My name is Selina and I will do my 
best to assist you with your concern.

I understand that you want to know why you cannot access HBO Go on Roku 
Player. I know how important it is for you to have the service you want 
for you to maximize and enjoy ultimate home entertainment service. I 
will be glad to provide the information on your inquiry on accessing 
Roku and where you can send your feedback regarding your request.

XXXXXX, I apologize for the inconvenience we are continually evaluating new
platforms to support for our Online TV Partners like Roku, but at this 
time have no committed dates to support HBO Go on Roku, Samsung TV?s.
 
Contributor
MickRonson
Posts: 19
Registered: ‎04-21-2009

Re: ROKU, HBO GO

Well there you have it folks! Ain't gonna happen. Verizon here I come!

New Visitor
roku_user
Posts: 1
Registered: ‎06-12-2012

Re: ROKU, HBO GO

[ Edited ]

just place the order for Verizon FIOS

 

...with any luck my Comcast will be cancelled on Friday, and I'll have HBO GO on my ROKU

New Visitor
LaughingMan
Posts: 1
Registered: ‎06-13-2012

Re: ROKU, HBO GO

I'll very frank with everyone at Comcast (and I think everyone in this thread agrees with me): permit comcast subscribers to access HBO-Go through Roku, or I will no longer subscribe to Comcast, and will change to another Internet/TV Service provider who offers this service.

You have no good reason not to do this. Your customers want this, Time Warner Cable, Optimum and Bright House allow their subscribers to view HBO go through Roku. Get on the bandwagon, give us a REAL timetable for when you'll make your services compatible with Roku, or, be replaced by companies that offer a superior level of content.

Contributor
fx257
Posts: 7
Registered: ‎05-28-2012

Re: ROKU, HBO GO

I echo the same sentiment.  Comcast is a joke compare to many other providers. Dish Network sounds better and better by the minute...

Contributor
fx257
Posts: 7
Registered: ‎05-28-2012

Re: ROKU, HBO GO

[ Edited ]

Most likely Comcast doesn't care about any of this. The only action we the consumer can take is by switching service.  I am done monitoring the lack of progress by Comcast.  They are simply too bureaucratic and stupid to keep up with accelerated changes in the digital landscape.  Time to switch to a much nimbler player.  Thankfully there are many alternatives.

Contributor
MickRonson
Posts: 19
Registered: ‎04-21-2009

Re: ROKU, HBO GO

Comcast is too busy right now with that Antitrust law suit and the false advertising issue to care about anything else. But money.

 

http://www.dslreports.com/shownews/Comcast-Antitrust-Suit-Moves-Forward-119872

Contributor
fx257
Posts: 7
Registered: ‎05-28-2012

Re: ROKU, HBO GO

Since I relocate quite a bit due to the nature of my job, I've had used many different service providers.  In my past, I've used Time Warner, Bright House, Cablevision/Optimum and Verizon Fios.  Comcast is by far the worst provider in service selection, price point and customer support compare to any other providers.   I can't wait to move out of Comcast monopolized area. 

 

Contributor
MickRonson
Posts: 19
Registered: ‎04-21-2009

Re: ROKU, HBO GO


fx257 wrote:

Since I relocate quite a bit due to the nature of my job, I've had used many different service providers.  In my past, I've used Time Warner, Bright House, Cablevision/Optimum and Verizon Fios.  Comcast is by far the worst provider in service selection, price point and customer support compare to any other providers.   I can't wait to move out of Comcast monopolized area. 

 


I hear ya! Comcast had the Philly area by the short and curlies for decades. (See link above.)

No more. Verizon is now available as well as Dish. I'm switching to Verizon ASAP.

Contributor
fx257
Posts: 7
Registered: ‎05-28-2012

Re: ROKU, HBO GO

You will love Fios.  I am jealous.

Contributor
rastev
Posts: 6
Registered: ‎01-28-2012

Streaming HBO GO to TV with Roku

I just signed up for HBO GO, and was disappointed to find that I get access to HBO shows on my computer, but not my TV. Evidently the only device you can use is X Box 360. I have Roku. Many other providers enable Roku for TV streaming, but not Comcast Xfinity. Any chance of that changing?

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Streaming HBO GO to TV with Roku

Probably but only comcast can tell you that, and they really don't say anything until it actually happens.  the xbox360 is a great multimedia device and you can pick one up for 199. 

Regular Contributor
shadowplay0918
Posts: 34
Registered: ‎11-03-2011

Re: Streaming HBO GO to TV with Roku

Xbox 360 is a good multimedia device so so is a Roku.  The Xbox though is $199 + $40-$60 a year in fees.  Roku's start at $50 with not annual fees on the right to use HBO GO.

 

There is a much longer thread on this but Xfinity/Comcast doesn't seem to care that other cable companies like ATT U-verse, Charter, RCN, Time Warner, Verison FiOS, WOW..... along with Dish do allow it. 

 

Just happy I don't work for a company that offers inferior products and choices and doesn't seem to care...

 

Contributor
SF19382
Posts: 9
Registered: ‎05-01-2012

Re: Streaming HBO GO to TV with Roku

Regular Contributor
Posts: 86
Registered: ‎02-19-2010

Re: Streaming HBO GO to TV with Roku

Heh If people could pay for the individual channels they wanted then providers would be forced to air stuff people want. They would also be forced to give comercial free access to all of it for a fee or Limited comercials for a reduced price. There should also be yearly subscriptions available as well...

Regular Contributor
jhusosky
Posts: 97
Registered: ‎01-06-2012

Re: Streaming HBO GO to TV with Roku

Well I got a little closer yesterday to have HBO GO on my roku at home, actually it is on my Roku now. Playon.TV now supports HBO GO, and you can watch Playon content from a networked device at your home. It's not perfect but better then nothing or hooking up a PC.

 

Comcast people will still get their content on the big screen just let it go.

Contributor
bgamman
Posts: 14
Registered: ‎01-30-2012

Re: Streaming HBO GO to TV with Roku

@jhusosky:

 

Have you actually been able to watch HBOGO this way?  Comcast isn't blocking HBOGO via Playon?

 

Visitor
mcj252002
Posts: 3
Registered: ‎06-02-2012

Re: Streaming HBO GO to TV with Roku

Gave up on Comcast for tv and switched over to Dish this past weekend.  The only way I see them adding Roku support for HBO Go at this point is if enough customers like myself switch providers.  I was sure to mention the reasons for switching when I told them I was dropping cable tv with them.

Regular Contributor
jhusosky
Posts: 97
Registered: ‎01-06-2012

Re: Streaming HBO GO to TV with Roku

Since PlayOn uses a PC web browser to connect they can't block it. Much like how Google TV works because it's an Android browser and the registration only sees that.

Contributor
407jk
Posts: 6
Registered: ‎10-27-2003

Re: Streaming HBO GO to TV with Roku

Good to know.  Thanks

Visitor
KENNYGO
Posts: 7
Registered: ‎02-14-2012

Re: Streaming HBO GO to TV with Roku

I bought a mini dvi to hdmi cable on amazon for 10 bucks to hook up my macbook pro to the tv so i can get hbogo that way. Playon isn't availabe for mac.. The picture is very good. I also watch anything else that  streams, so your not limited to roku only channels. I have a roku and it would be better if comcast would get up to speed and add hbogo, but for the time being this works fine.

Visitor
KENNYGO
Posts: 7
Registered: ‎02-14-2012

Re: Streaming HBO GO to TV with Roku

cinemax also has maxgo