XfinityTV Website

[RainMB]

I keep getting the error message to upgrade Silverlight and my silverlight is upgraded. I am using Google Chrome, so it is not the 64-bit compatibility problem. 

[reasd]

Hello,

Try completely delete the software and choose the show that you want to watch and reinstall it that way.

[ComcastJoe]

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RainMB wrote:

I keep getting the error message to upgrade Silverlight and my silverlight is upgraded. I am using Google Chrome, so it is not the 64-bit compatibility problem. 

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Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

Windows users 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[th3Pil0t]

Nope. No joy. This is ridiculous.

[ComcastJoe]

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th3Pil0t wrote:

Nope. No joy. This is ridiculous.

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The above steps did not work for you?

If it didn't, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[th3Pil0t]

Ok. Tried again and now it streams, however the audio is lagging the video by about 0.5 seconds. For all videos.

Same videos stream fine on my nexus 7 tablet via android app.

PC has lots of spare resources.

[th3Pil0t]

Information requested:

My Device Information My Zip Code: 77494 My Cable Provider: Comcast Houston Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.196.86.81 My operating system: Windows - Undefined My web browser: Chrome 20 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.11 (KHTML, Like Gecko) Chrome/20.0.1132.57 Safari/536.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled Time Information My Clock Time: Sun Jul 29 2012 11:52:38 GMT-0500 (Central Daylight Time) Server Clock Time: Sun Jul 29 2012 11:52:39 GMT-0500 (Central Daylight Time)

My Account Information Primary Account: True Provider Codes: Bw, S, D, Al, Ci, Bi, Bj, Bh, A, Y, Bq, Bx, Ce, Cd, Cf, By, Bu, At, Bs, G, Ak, Cb, Ch, Ar, Aw, E, Aj, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Br, Bo, Bt, Cc, H, Ad, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

[ComcastJoe]

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th3Pil0t wrote:

Information requested:

My Device Information My Zip Code: 77494 My Cable Provider: Comcast Houston Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.196.86.81 My operating system: Windows - Undefined My web browser: Chrome 20 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.11 (KHTML, Like Gecko) Chrome/20.0.1132.57 Safari/536.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled Time Information My Clock Time: Sun Jul 29 2012 11:52:38 GMT-0500 (Central Daylight Time) Server Clock Time: Sun Jul 29 2012 11:52:39 GMT-0500 (Central Daylight Time)

My Account Information Primary Account: True Provider Codes: Bw, S, D, Al, Ci, Bi, Bj, Bh, A, Y, Bq, Bx, Ce, Cd, Cf, By, Bu, At, Bs, G, Ak, Cb, Ch, Ar, Aw, E, Aj, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Br, Bo, Bt, Cc, H, Ad, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

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Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[RevengeOfJesus]

I can't watch videos on Linux (Mint) or Windows 7.  Why even bother with Silverlight?  Silverlight sucks.  There's other ways to enforce Digital Rights Management.

HTML5, welcome to the future.

[th3Pil0t]

^^ This.

Will try a different browser tonight, however my original problem was worse in IE.

[th3Pil0t]

IE won't even work. Says IE8 is not supported? Even though it doesn't come up in the 'not officially supported' list.

"Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOTofficially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista: IE 6, Safari 3/4
• Windows 7: IE 6/7, Safari 3/4
• Mac OS 10.4.11+: IE 6/7/8, Chrome 4"

Chrome still lagging audio sporadically.

[littlebit123]

installed and keeps telling me to install Silverlight

here's the info

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 69.114.241.227 My operating system: Mac - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: Unknown My flash version: 10.3 r183 Javascript: enabled Cookies: enabled Time Information My Clock Time: Sun Aug 05 2012 18:18:19 GMT-0400 (EDT) Server Clock Time: Sun Aug 05 2012 18:18:19 GMT-0400 (EDT)

My Account Information Primary Account: False Provider Codes: bw, a, bq, ce, cd, cf, by, bu, at, bs, cb, ch, au, bl, bv, b, bo, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

edited to add - huh - seems to work okay in Chrome

[ComcastJoe]

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th3Pil0t wrote:

IE won't even work. Says IE8 is not supported? Even though it doesn't come up in the 'not officially supported' list.

"Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOTofficially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista: IE 6, Safari 3/4
• Windows 7: IE 6/7, Safari 3/4
• Mac OS 10.4.11+: IE 6/7/8, Chrome 4"

Chrome still lagging audio sporadically.

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Try using IE 32-bit version and not 64-bit.

littlebit123: The issue is with Firefox. Try uninstalling then reinstalling Firefox again and let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe