XfinityTV Website

[davidnoyb]

Why?   When I click on the Subscription Required filter that Subscription Required shows are being displayed?   For example, any show on HGTV.

[ComcastJoe]

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davidnoyb wrote:

Why?   When I click on the Subscription Required filter that Subscription Required shows are being displayed?   For example, any show on HGTV.

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Can you send me the link of the page you are referring to?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[davidnoyb]

Xfinity TV Page :  http://xfinitytv.comcast.net/full_episodes#alpha=null&sort=newest

Thank you for your help.

[ComcastJoe]

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davidnoyb wrote:

Xfinity TV Page :  http://xfinitytv.comcast.net/full_episodes#alpha=null&sort=newest

Thank you for your help.

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So you are clicking the "Hide [key]" filter and videos that you do not subscribe to are still appearing? Do you have any other examples? I ask because HGTV shows should be available to all customers.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[davidnoyb]

Please undertstand that i can no longer afford there fore do not have cable tv service.   Only Internet service.

I have PDFs of the screen shots.   How do I send them to you?

[ComcastJoe]

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davidnoyb wrote:

Please undertstand that i can no longer afford there fore do not have cable tv service.   Only Internet service.

I have PDFs of the screen shots.   How do I send them to you?

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HGTV should be working still.

Do you have any other examples of videos that are appearing under the hide subscription filter that does not belong there?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[davidnoyb]

How can I send you screenshots of the messages that I am receiving?

[davidnoyb]

Shows that are in the list after the Hide Subscription Required is clicked but then are not accessible, because they require a subscription.

 TNT - Dallas and The Closer 

 DIY  - Indoors Out and Bath Crashers

 HGTV - Curb Appeal

 Adult Swim - Deadman

[davidnoyb]

Is anything going to be done about this problem?

[ComcastJoe]

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davidnoyb wrote:

Is anything going to be done about this problem?

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I am still looking into it because I cannot duplicate it.

I have signed out and then went to the Full Episodes page. The show Dallas appears on the page when the shows are sorted by "Popular". When I use the hide [key] filter, Dallas no longer appears. Even under "Newly Available" I am seeing the filter work.

Can you please try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[davidnoyb]

I tried it using Firefox and I am having the same results. 

Is there possibly a problem, because I do not have cable tv service?

This problem is occuring with TNT, COMEDY CENTRAL, HGTV, an d DIY at minimum.

I do appreciate your continued work with this problem.