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New Visitor
krisyandandrew
Posts: 1
Registered: ‎02-03-2012

Sync in Process

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.

Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: Sync in Process


krisyandandrew wrote:

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.


Sorry to hear that you are stuck.

 

I have our team looking into now. I will update you when I learn more about the issue.

 

Thank you and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: Sync in Process


ComcastJoe wrote:

krisyandandrew wrote:

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.


Sorry to hear that you are stuck.

 

I have our team looking into now. I will update you when I learn more about the issue.

 

Thank you and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Please try now and let me know if it works.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe