XfinityTV Website

[RickRichardson]

Precondition: Time is "now", top of listings is, say, 55 (discovery channel).

Now do this: advance time to "now" plus 1 hour.

Result: should be top of listings is channel 55.  I.E. the same thing !!!

But it isn't. Its top of listings is channel 10 !!!!!!

[ComcastJoe]

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RickRichardson wrote:

Precondition: Time is "now", top of listings is, say, 55 (discovery channel).

Now do this: advance time to "now" plus 1 hour.

Result: should be top of listings is channel 55.  I.E. the same thing !!!

But it isn't. Its top of listings is channel 10 !!!!!!

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Do you have any filters on when doing this?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[RickRichardson]

"Favorites" is the only filter.

[ComcastJoe]

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RickRichardson wrote:

"Favorites" is the only filter.

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Try taking this filter off and see if the problem still exists. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[RickRichardson]

Filter off.  Now it goes to channel 13 (instead of 10).

[ComcastEric]

RickRichardson, there appears to be a bug in the TV listings causing this issue and our team is working to address it.  We'll let you know when we know more.  Sorry for the inconvenience.

thanks,

Eric