XfinityTV Website

[dbro]

Trying to play xfinity get an error code 6013 Please help

[reasd]

Hello,

From your description you have not told us much to help you out. Please provide us some more detail information of the problem you are having.

[dbro]

I have tried uninstalling & reinstalling Silverlight.  I Simply can't play a video.  It has

always worked fine until today.  I have DRM enables in the tools menu under playback.

I am using ie9. 

[reasd]

Hello,

Give this a try there is no guarantee it will work

Error 6013 is a Microsoft Silverlight Error:

'The user's HW configuration has changed in a significant way and the DRM state is no longer valid.'

Give this a try:

-Close your browser

-Locate this file on your computer:
"C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady\mspr.hds"

- Rename that file FROM mspr.hds TO mspr.hds.old

-Try playing the asset again