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TheRealJake
Posts: 2
Registered: ‎07-21-2012

Unable to view premium content streaming on XfinityTv.com

‎07-21-2012 10:29 PM

So, I am not an Xfinity Internet subscriber, I only have XfinityTV with HBO and Showtime subscriptions.  I am currently unable to login to HBOGo, as I get a message that says "In order to access you must be an XfinityTV subscriber"

 

Also, on XfinityTV.com it tells me I am not subscribed when I click on premium content...

 

They have been trying to tell me I can't view these things because I do not have Xfinity Internet... I keep telling them they are wrong...

 

So WHAT is the deal?  is this an account issue?

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: Unable to view premium content streaming on XfinityTv.com

‎07-23-2012 10:29 AM

TheRealJake wrote:

So, I am not an Xfinity Internet subscriber, I only have XfinityTV with HBO and Showtime subscriptions.  I am currently unable to login to HBOGo, as I get a message that says "In order to access you must be an XfinityTV subscriber"

 

Also, on XfinityTV.com it tells me I am not subscribed when I click on premium content...

 

They have been trying to tell me I can't view these things because I do not have Xfinity Internet... I keep telling them they are wrong...

 

So WHAT is the deal?  is this an account issue?

Try deleting your cookies and cache then try again.

 

If it is still not working, is HBO and Showtime working on your TV and On Demand through your set-top box?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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TheRealJake
Posts: 2
Registered: ‎07-21-2012

Re: Unable to view premium content streaming on XfinityTv.com

‎07-24-2012 03:32 PM

sigh...  it's like chat support.

 

of course I deleted my cookies.

 

I have also tried on 3 different browsers, Chrome, Firefox, and IE. as well as my iPhone 2 other computers as well as trying HBOGo.

 

All of them, same error telling me I need to be a subscriber.

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: Unable to view premium content streaming on XfinityTv.com

‎07-24-2012 04:06 PM

TheRealJake wrote:

sigh...  it's like chat support.

 

of course I deleted my cookies.

 

I have also tried on 3 different browsers, Chrome, Firefox, and IE. as well as my iPhone 2 other computers as well as trying HBOGo.

 

All of them, same error telling me I need to be a subscriber.

To narrow it down to an account issue or another issue I need to know if HBO and Showtime are working on your TV and On Demand through your set-top box?

 

I will then be able to further investigate this issue.

 

Thanks for understanding,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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