There seems to be a lot of ranting and raving going on in this thread, so I'm going to try to avoid doing that, but this really is unacceptable. I have had no problems streaming content from xfinity ever since I got your service, but then over the past week or two I've noticed that whenever I try to stream content from HBO I've been getting the bewildering message that I'm almost ready to watch my content, but I just need to update my silverlight installation (with a link to the Microsoft silverlight download page). When I follow that link, Microsoft tells me that my installation of silverlight is up to date! I'm able to watch content from all other providers that use silverlight (e.g. netflix) without a problem, and non-HBO content still streams fine on the xfinity website.
Then after hours of forum scouring I find this solution provided by Comcast Vic (with the direct link to Silverlight 5.1.10516.0), which DOES work, but is completely unacceptable in its implementation. If you are going to require a special version of silverlight that microsoft has not released to the public to watch streaming content through xfinity, you need a better (and I use the word better loosly - you really have NO way of informing your customers of this) way to distribute your special silverlight implementation. Simply directing your customers to the official microsoft silverlight website, where the actual version of silverlight that you require is not available clearly does not work.
I was honestly on the verge of cancelling my xfinity service over this issue before finding this solution, as all forms of phone support were completely useless and had no idea as to how to resolve this issue. And although I'm keeping my xfinity service for now, this issue and the quality of support I've received through it make me far more likely to not recommend comcast to my friends in the future and less likely to keep my service in the future over even a minor issue as this has put such a sour taste in my mouth.
So basically Comcast Vic and Comcast Joe - get your stuff together. Make sure the files needed to use the services you provide are readily available and easy to find, and you don't leave your customers stuck in some sort of catch-22 loop where they can't use the services they're paying for.
