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Haws-2
Posts: 3
Registered: ‎08-10-2011

Watching Xfinity TV - not all channels are working for me.

[ Edited ]

‎08-10-2011 12:03 PM - edited ‎08-10-2011 12:09 PM

I can no longer watch all available TV programs (the ones that aren't locked).  There are a few I can still view, but I keep getting messages that say "starting playback", but the message never clears and the show doesn't start.  For example I used to watch the Bachorlette every week, but now can't view it any more.  If I'm not logged in the message says, "obtaining authorization", but once I login I get the "starting playback" message that never clears.  Anyone else having this problem?  How'd you get it fixed?

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Haws-2
Posts: 3
Registered: ‎08-10-2011

Re: Watching Xfinity TV - not all channels are working for me

‎08-10-2011 12:09 PM

One more note.  When this happens I just go straight to ABC or NBC to watch the show, but I'd rather be able to watch it directly on Xfinity's site.  Any help would be appreciated.

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: Watching Xfinity TV - not all channels are working for me.

‎08-11-2011 03:37 PM

Haws-2,

 

I am sorry to hear that videos are not working for you.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.



Also, what are some shows that are working for you?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

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Haws-2
Posts: 3
Registered: ‎08-10-2011

Re: Watching Xfinity TV - not all channels are working for me.

‎08-11-2011 05:48 PM

My Zip Code:84604My Cable Provider:Comcast Salt Lake City StandardMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Watchlist setup:FalseFacebook Watchlist Syncing:falseFacebook Connect:FalseMy public IP address:12.152.174.132My operating system:Windows - Windows NT 5.1My web browser:Explorer 7 - Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB7.1; .NET CLR 1.1.4322; InfoPath.1; MS-RTC LM 8)My Move player version:Not InstalledMy Silverlight version:4.0.60531.0My flash version:10.3 r181Javascript:

<script type="text/javascript"></script>

enabled

Cookies:enabled<script type="text/javascript"></script>

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: Watching Xfinity TV - not all channels are working for me.

‎08-12-2011 10:08 AM

Haws-2,

 

Make sure you have the most up to date service pack installed for Windows XP.

 

Try using a different web browser like Safari or Firefox 3.6 (http://www.mozilla.com/en-US/firefox/all-older.html) and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Also, can you give me an example of a video that does work and a video that doesn't work?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

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