08-10-2011 12:03 PM - edited 08-10-2011 12:09 PM
I can no longer watch all available TV programs (the ones that aren't locked). There are a few I can still view, but I keep getting messages that say "starting playback", but the message never clears and the show doesn't start. For example I used to watch the Bachorlette every week, but now can't view it any more. If I'm not logged in the message says, "obtaining authorization", but once I login I get the "starting playback" message that never clears. Anyone else having this problem? How'd you get it fixed?
08-10-2011 12:09 PM
One more note. When this happens I just go straight to ABC or NBC to watch the show, but I'd rather be able to watch it directly on Xfinity's site. Any help would be appreciated.
08-11-2011 03:37 PM
I am sorry to hear that videos are not working for you.
Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.
Also, what are some shows that are working for you?
08-11-2011 05:48 PM
08-12-2011 10:08 AM
Make sure you have the most up to date service pack installed for Windows XP.
Try using a different web browser like Safari or Firefox 3.6 (http://www.mozilla.com/en-US/firefox/all-older.htm
Also, can you give me an example of a video that does work and a video that doesn't work?
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map