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tnkithcart
Posts: 1
Registered: ‎12-09-2012

Will not play streaming videos

[ Edited ]

I have been having the EXACT same issue for months and I've called Comcast repeatedly and they can't figure it out. This is so frustrating.  I cannot watch anything that Comcast streams via HULU. 

 

For example, here's a link to a show I'm trying to watch.

 

http://xfinitytv.comcast.net/watch/Once-Upon-a-Time/6540412360136466112/2300563445/Tallahassee/video...

 

My account link info:

 Device Information My Zip Code: 20623 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Activated My Set Top Box Names: Family Room, Master Bedroom My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 24.126.122.56 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.95 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2755 Bytes) Time Information My Clock Time: Sun Dec 09 2012 11:46:04 GMT-0500 (Eastern Standard Time) Server Clock Time: Sun Dec 09 2012 11:42:01 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Cg, Au, Bv, B, U, Cr, C, Br, Bt, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, At, Bs, Ct, Cb, Ch, Cs, E, Aj, Bz, Bm, Co, Bl, Bk, Bp, Cj, Bo, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee
ComcastJoe
Posts: 6,886
Registered: ‎08-11-2011

Re: Will not play streaming videos


tnkithcart wrote:

I have been having the EXACT same issue for months and I've called Comcast repeatedly and they can't figure it out. This is so frustrating.  I cannot watch anything that Comcast streams via HULU. 

 

For example, here's a link to a show I'm trying to watch.

 

http://xfinitytv.comcast.net/watch/Once-Upon-a-Time/6540412360136466112/2300563445/Tallahassee/video...

 

My account link info:

 Device Information My Zip Code: 20623 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Activated My Set Top Box Names: Family Room, Master Bedroom My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 24.126.122.56 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.95 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2755 Bytes)


What error message are you getting when trying to watch the video?

 

Also, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe