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New Visitor
JohnW0LER
Posts: 1
Registered: ‎04-02-2012

Re: Xbox HBO Go blocked?

[ Edited ]

My just finished XFINITY chat session with Frances.

 

  • Problem: No HBO GO through my Xbox.
  • Frances > Hello John, Thank you for contacting Comcast Live Chat Support. My name is Frances. Please give me one moment to review your information.
  • Frances > A pleasure having you on this chat.
  • John > My Issue: No HBO GO through my Xbox.
  • Frances > I understand you have an issue with HBO Go and your Xbox, John.
  • John > Yes.
  • Frances > So you mean you want to watch HBO go through your Xbox?
  • John > Of course I do...I pay for HBO, and I can't understand why Comcast won't allow me to connect to the HBO GO app. I'm a 30 plus year subscriber to Comcast...this needs to be resolved, or I think it's time for me to switch to another provider.
  • Frances > You can actually watch HBO Go thorugh your computer, John.
  • Frances > you will need your Comcast Username and Password as well to watch HBO.
  • Frances > HBO Go, rather.
  • John > It's not the same as watching through my Xbox on a larger screened TV. And that's off topic to the issue I was asking about today.
  • John > So when is Comcast going to allow me to access HBO GO through my Xbox?
  • Frances > When you try accessing HBO Go through your Xbox, what error are you getting?
  • John > I'm not sure if you pay attention to anything that's happening concerning Comcast and HBO GO, perhaps you should try Googling the issue, but Comcast isn't listed as a provider for the HBO GO app on the Xbox.
  • John > Have you checked Google yet?
  • John > Maybe ask somebody...
  • Frances > I checked with our records and only Xfinity TV Platform is available for you to watch in your Xbox.
  • Frances > HBO Go is not included yet.
  • John > I know that already. When is it going to be available? It should have never been blocked to begin with.
  • John > Are you still there Frances? Are you trying to find an answer for me?
  • Frances > We currently do not have an ETA yet as to when Comcast can have HBO Go working through your XBox.
  • Frances > It is not blocked. We are still working on the compatibility of the service to your Xbox 360.
  • Frances > You will receive an email notifocation once this feature is fully functional for you to use on your XBox 360
  • Frances > As of now, you can access HBO Go through your Computer, Laptops, Ipads and iphones,.
  • John > If I can't access it then it is blocked. If the Comcast app works through Xbox Live, then there is no reason why the HBO GO app won't work through Xbox Live. It works just fine for all the other providers that didn't block it from the people who are paying for HBO.
  • Frances > Yes, as I mentioned it is not blocked for you to use in your Xbox 360. Because as you have pointed out, other providers can use the application in the Xbox 360. Comcast is still working on the compatibility issues of the service. We are on the roll out to have this available for our customers.
  • Frances > So we will send out email notifications once it is ready for you to use.
  • John > So there nothing else you can tell at this time to make me feel better about subscribing to Comcast, instead of another provider that already allows access to HBO GO through their Xbox?
  • Frances > As much as I want you to be able to use the application right now, as I have mentioned it is not yet available. We are still working on it. Rest assured that this should be available for you. We will send out email notifications to you right away.
  • John > Or are you saying I should drop Comcast as my TV provider, and just keep them as my Internet provider, so I can get HBO GO through my Xbox via another TV provider?
  • John > Was that what you meant Frances?
  • Frances > Comcast is already working on it, John. You will have your application ready as soon as it is available for your Xbox.
  • John > I get the impression that you are done talking to me Frances.
  • Frances > Of course not, John. As much as I want you to have the application now, I do not have control over that. I do not develop the application. This is already being worked on. We would be ever so thankful for your understanding and your patience.
  • Frances > Rest assured you will receive an email from Comcast once it is available.
  • Frances > And you can then enjoy watching HBO Go on your Xbox.
  • John > I would be more understanding and patient if I hadn't seen all those other providers listed as accepting the HBO GO app, but no Comcast. Very disappointing to say the least. This issue should have been resolved months ago. And then you and I wouldn't even be having this conversation.
  • John > Very short sighted of Comcast. Not at all customer friendly.
  • Frances > I understand your disappointment, John. Which is why Comcast is working overtime to have this available for you. Please do await our email regarding the availability of the application to your Xbox. I am sure it will not take long for this to be available for you.
  • John > Alright Frances. Thank you for your time.
  • Frances > You are most welcome.
  • Frances > Is there anything else I can assist you with today?
  • John > No. That is all for now. I await this email you've been talking about. Good bye.
  • Frances > rest assured you will receive it soon.
  • Frances > Thank you for contacting Comcast. We value your business and if you have concerns in the future, please don't hesitate to contact us through 1-800-XFINITY or chat back with us 24/7.
  • Frances > Have a pleasant day, John.
  • Frances > Analyst has closed chat and left the room

 

New Visitor
Posts: 1
Registered: ‎04-22-2009

Re: Xbox HBO Go blocked?

I looking forward to the hbo go game of thrones extra content but it's blocked on the Xbox. I pay extra for hbo and can't use there content, but is FORCED to use the crappy xfinity app. This maybe the straw that broke the camels back with direct tv and Verizon that don't force apps on people. <br>Why would xfinity care if they upset there customers?? They don't, they treat people like puppets, till the puppets cancel there service
New Visitor
fjudd99
Posts: 3
Registered: ‎03-28-2012

Re: Xbox HBO Go blocked?

Eric, I understand that's all you can tell us.  I hope you're also telling those who tell you what you can say that such a response at this point is unacceptable.

 

If Comcast is afraid that the HBO Go app on the Xbox will trump their Xfinity app, then maybe they should re-evaluate the Xfinity app.

 

I pay $20 per month for HBO access.  If you're not going to offer HBO Go on the Xbox at all, I'll expect a discount on that service going forward, as I'm clearly not being provided everything that HBO has to offier.

New Visitor
chrs12387
Posts: 3
Registered: ‎03-31-2012

Re: Xbox HBO Go blocked?

I may be naive to Comcast and their ways but, it seems by all the user interactions and moderator posts that they are actually trying to fix this issue. Hope I don't receive a ton of back lash from this post but it's just how it seems to me. Maybe in my first post I was completely wrong about Comcast.
New Visitor
Posts: 1
Registered: ‎03-04-2008

Re: Xbox HBO Go blocked?

The Xfinity app is useless. I can watch all that content on the cable box I already pay Comcast for. I pay for HBO, I should be able to watch HBOGO any way I like.

The Wire is what I was waiting for, and now I still cannot watch it on my TV because Comcast says so. This is ridiculous.

 

New Visitor
peterjensen3
Posts: 1
Registered: ‎04-03-2010

Re: Xbox HBO Go blocked?

This whole thing irritates me too, infact there are quite a few things that irritate me about comcast now but you have to realize they don't care, they just look at their suscriber base and revenue and it always grows. People threaten to leave but not enough and they just couldn't care less in their corporate planning

New Visitor
Posts: 3
Registered: ‎09-17-2003

Re: Xbox HBO Go blocked?

I was waiting for The Wire as well. When I heard HBO GO was on XBOX I was pretty excited. Just like everyone else in this thread, I was very very disappointed as well to find that Comcast wasn't listed in the supported providers.  I've been a Comcast customer for a very very long time, and haven't really had much to complain about. However, the fact that HBO GO isn't available to me when I pay for the service really just boggles the mind.

 

Comcast, please support HBO GO or I'll be looking for a different provider.

New Visitor
Posts: 2
Registered: ‎05-07-2009

Re: Xbox HBO Go blocked?

I'm another unhappy customer about the blocking of HBO Go on Xbox.  I would understand if HBO Go was blocked on every platform, but it makes no sense to allow it on the PC and phones and not allow it on the Xbox.  I would much rather watch this programming on my large tv and surround sound system.

 

Why does almost every other cable & satellite provider offer HBO Go through the Xbox, but Comcast refuses to?  I downloaded the Xfinity app on my Xbox and saw no difference between it and the On Demand offerings through my cable box.  If you offered a similar selection of shows on the Xfinity app, I can see not having the HBO Go app.  However, the available selection is 2-3% of what is available on HBO Go.  As far as I can see, there is no reason to continue to block HBO Go on Xbox.   

New Visitor
countmcnugget
Posts: 1
Registered: ‎04-02-2012

Re: Xbox HBO Go blocked?

Im glad to find this post, go on facebook or twitter and it looks like no one else is frustrated. I think i will probably wait a week before cancelling then hit up direct tv 62 a month for 2 yrs is much better than what i am paying now i know comcast won't care only one family but i will be much happier watchin hbo on the big screen! Epic Fail comcast. U know its bad when ur being made fun of by netflix after that debacle.
Visitor
mpiche3
Posts: 3
Registered: ‎11-28-2010

Re: Xbox HBO Go blocked?

I called the xbox xfinity line today and talked to a Kevin.  According to him, we were supposed to get the hbogo app for xbox by the end of last week, but it hasn't happened yet.  He wasn't sure the reason.  I pressed him about it to make sure we were talking about the same thing.  I thought there was a chance that he might not have known what he was talking about so I called again.  I talked to different person and she said pretty much the same thing.  They say its coming.  They're not sure why its out yet, but its coming.  Not sure why the phone reps are giving different information than the forum moderators.  I'm still suspicious, but I feel that's slightly more encouraging.  Question is who knows more, the phone operators or the forum moderators.

Regular Contributor
Posts: 62
Registered: ‎02-19-2010

Re: Xbox HBO Go blocked?

[ Edited ]

Heh Check out this add from bright house on Facebook. Comcast needs to have adds similar.

 

They are even offering MaxGo http://apps.facebook.com/hbo_go_sweepstakes/?ref=ts

 

Do you see the Blu-Ray features HBO Go offers Comcast? The service not only offers current programming but behind the scenes and commentary maps ect ect.... Plus complete libraries of all there content. Including The Sopranos entire 6 seasons.

Contributor
lncolnpk
Posts: 9
Registered: ‎03-31-2012

Re: Xbox HBO Go blocked?

[ Edited ]

The Wire on HBO Go was the main reason I got a Roku (before I knew it was blcoked). OnDemaad only has 5 episodes at a time. It is so stupid becuase you have to wait a full  year in order to watch the whole series.

 

And then I heard Xbox (which I have) was getting HBO Go ,then again blocked by Comcast.

 

 

New Visitor
flf71
Posts: 1
Registered: ‎04-02-2012

Re: Xbox HBO Go blocked?

It is a shame that every month I pay comcast $195.00 for their services but when I have a complaint they basically act like they do not care. When I seen the app on xbox live for hbo go I was happy but learned that I could not access it through comcast. What a joke!!!!!! and there reply is that they offer the app xfinity instead with access to HBO. The Xfinity app is a JOKE. Seriously thinking about taking my almost $200 dollars a month to a Company that cares about what there customers think!

New Visitor
kidvid
Posts: 1
Registered: ‎04-02-2012

Re: Xbox HBO Go blocked?

[ Edited ]

I'd like to add my two cents.  I'm outraged that I can't use HBO GO on my xbox.  I've been paying $180 to comast, every month for YEARS.

 

At first, I thought - ok, no big deal..the XFinity app must have everything the HBO GO app has but to my surprise, it's just their on-demand channel wrapped inside of an Xbox application. Big deal!  To top it off, the compresssion seems really high and the quality is quite poor compared to equivalent low-definition programming from my Netflix streaming service.

 

I cannot wait until FIOS is available in my neighborhood.  My girlfriend's family gets FIOS and they're not blocked from using the HBO GO app.  Does Comcast really want my business?

 

It seems to me that they've grown compacent and are taking customers like me for granted.  That's not a good business strategy.

Visitor
Atralis
Posts: 3
Registered: ‎03-28-2012

Re: Xbox HBO Go blocked?

  Please just fix it. 

 

  I don't care about the politics behind it, just do what you need to do behind the scenes to make HBO work on my Xbox and I'll be happy.  No love lost.  But you have to realize that I'm paying 20 times as much for cable as I do for netflix.  I'm paying 3 times as much for HBO alone than I pay for netflix.  Doesn't that earn me the bells and whistles?

 

  I've got big money heading your way every month and I expect the best.  Don't let me down.

Contributor
V-Dity
Posts: 5
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

I spoke with a Comcast/Xbox specialist at the same number and was told it would be available within a week or so. He said it was delayed waiting for something he wouldn't elaborate on.
New Visitor
Guidojones
Posts: 2
Registered: ‎03-29-2012

Re: Xbox HBO Go blocked?

Be wary of any call center person telling you something is going to be available in a week. They have basically no idea what's going on, and their information is a combination of wishful thinking and gossip most of the time.

 

@ the moderators: I feel for you guys, as I have been in the same exact position as you. Nothing you can do to make people calm down - your only hope that time will diminish peoples anger and drop this thread from the front page. Good luck :smileyhappy:

New Visitor
Kevinjsmrd
Posts: 1
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

yeah, I feel dumb. I should of looked further into this, I JUST signed up for HBO through comcast and now I cant watch it in my room. I dont think roaring at mods will work, but I would like an ETA as a paying customer.

 

I had to debate this desicion over a long time and I regret it 30 mins after I made it. Please fix this.

New Visitor
bdraco
Posts: 2
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

On the HBOGO site, you can look at the source of their page and see that comcast is EXPLICITLY disabled.  They are CHOOSING to not allow it.

Contributor
tommygoons
Posts: 5
Registered: ‎03-30-2012
New Visitor
MrMynor
Posts: 1
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

I have promotional pricing right now.  That runs out in June.  If HBOGo is still blocked at that point, Comcast can expect to lose another subscriber to Uverse.    There is no point to the Xfinity app to begin with - xbox puts out 720 resolution, and the HD box puts out 1080.  If i want to watch something that is available on demand, I will do it through my cable box, not my xbox.  The point of HBO GO is that it has volumes of content not available through on demand. If Comcast really wants to offer a superior product, the aim should be maximizing content available to users, not controlling the user's experience.  I pay them for the access, not the interface.  If they want to deny me the former in the name of the latter, I will take my business to a firm that understands and is willing to accomodate my consumption needs.

Moderator
ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: Xbox HBO Go blocked?

Hi all,

 

Besides that HBO and Comcast are in discussions, there is no new information on this topic.

 

Any rumors about a specific release date or timeframe are simply just rumors at this time. 

 

Please follow this thread for accurate and up to date information regarding this topic.

 

We appreciate your feedback and I will post in this thread when I have more information to pass along.

 

Thank you for your feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Contributor
Posts: 6
Registered: ‎11-07-2003

Re: Xbox HBO Go blocked?

@ MrMynor The XBox with HDMI connections output 1080p. The older models do not. Is any of the HBO GO content streamed in HD?

Contributor
lockerom14
Posts: 6
Registered: ‎03-27-2012

Re: Xbox HBO Go blocked?

lol these are the same discussions they've been having for 2 years about brining hbo go to roku.

Contributor
noneroy
Posts: 8
Registered: ‎03-27-2012

Re: Xbox HBO Go blocked?

The question I've not heard answered (and I'd like it answered please) is: How long have these discussions been going on? Did they recently start after people started complaining or have these discussions been going on since the whole Samsung TV/Roku thing?

 

The problem I have is that saying that you are in discussions doesn't really mean anything. I could tell you I'm in discussions with my wife to buy an Aston Martin and you'd think that was really cool. If I told you've been in those discussions for 6 years you'd know I'm full of it. I think you owe it to your subscribers to answer that question so they can make an informed decision about where they spend their money.

 

At nearly $200 bucks a month ($2,400 a year), I don't think a little transparency is too much to ask from those with whom I do business.

 

New Visitor
PoppaDiddyPuff
Posts: 1
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

That answer is unacceptable.  I was ok with it when I tried HBOGO and then saw the xfinity app, until I realized that the amount of content is NOWHERE NEAR THE SAME.  Most of the shows only have the last 4 episodes available on the xfinity app.  Why would I want to watch the last 4 episodes?!  HBOGO has every episode of every show they've aired, that's why it's so amazing!  Either xfinity needs to provide the same amount of HBO content as HBOGO, or they need to allow access to HBOGO.  Those are the only two options that will keep everyone satisfied and restore faith.

Visitor
mitchm521
Posts: 4
Registered: ‎04-02-2012

Re: Xbox HBO Go blocked?


ComcastJoe wrote:

Hi all,

 

Besides that HBO and Comcast are in discussions, there is no new information on this topic.

 

Any rumors about a specific release date or timeframe are simply just rumors at this time. 

 

Please follow this thread for accurate and up to date information regarding this topic.

 

We appreciate your feedback and I will post in this thread when I have more information to pass along.

 

Thank you for your feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


So in other words Joe - comcast still has not yet even decided if they plan to allow paying customers to have this service which HBO wants to provide.

 

Discussions should be simple - it would go something like this.

 

HBO : We are allowing subscribing customers access our content via our HBO Go app on the Xbox.

Comcast: We value our customers and think this is a great idea, we will allow it on our service.

 

Instead it went more like this:

 

HBO: We are allowing subscribers access to our content via our HBO Go app via the Xbox

Comcast: We don't care, not enough customers will leave if we don't allow it, so we won't allow it.

 

It went down either like that, or Comcast at least needs to admit their developers are much slower and not as good as other companies who provided this service day one.

New Visitor
Posts: 2
Registered: ‎05-07-2009

Re: Xbox HBO Go blocked?


ComcastJoe wrote:

Hi all,

 

Besides that HBO and Comcast are in discussions, there is no new information on this topic.

 

Any rumors about a specific release date or timeframe are simply just rumors at this time. 

 

Please follow this thread for accurate and up to date information regarding this topic.

 

We appreciate your feedback and I will post in this thread when I have more information to pass along.

 

Thank you for your feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


What I don't get is why there needs to be discussions at all.  HBO Go is already available on other platforms (PC, phone, tablet) through Comcast.  What difference does it make if people access the content on the Xbox or on a PC?  It obviously doesn't make a difference to all of the other cable and satellite providers who allow access to HBO Go through the Xbox. 

 

Why does Comcast continue to anger their customers by blocking access to this app on Xbox and Roku? I wouldn't mind using the Xfinity app, but its content is so limited.  There might be 2-3 random episodes of any given show and that's worthless.  Since I'm paying for HBO, I should be able to access the same content that every other provider offers through the Xbox.    

Contributor
caseyfla
Posts: 6
Registered: ‎03-28-2012

Re: Xbox HBO Go blocked?

This is so ridiculous. It's been a week: what's the word? This whole "we're in discussions" bull is obviously just a stall tactic in hopes that Comcast customers will forget about it and move on to something else. I, for one, refuse to stop complaining about this until I see "Comcast" as an option when going to the HBO Go app on Xbox. 

 

I mean, seriously folks, it's been ages since they did this on Roku and we still can't get it through that. 

Contributor
V-Dity
Posts: 5
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

Just spoke with another rep again. They are stating they just found out that hbogo will be released and they are anticipating this week. I'm uncertain where comcastjoe is getting his info from.
New Visitor
Davidroberts523
Posts: 1
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

Comcast wanted to try to hold their own against HBO GO it seems. Who would have thought that paying customers would actually want what they pay for?

 

Quite simple,

HBO-GO or I-GO

 

 It's pointless to say "We are working on this, we appriaite your patience". This "issue" should have been "worked out" a long time ago.

 

 Sincerely,

  A disappointed customer

New Visitor
Posts: 2
Registered: ‎05-29-2008

Re: Xbox HBO Go blocked?

Amazon Prime has just added the ability to stream Amazon Prime to the PS3. I imagine it will be available to the Xbox soon as well. Yet another step towards making Comcast's cable tv service obsolete.

I ask you Comcast, why not adapt rather than fighting changes in the market? Has the current state of the music industry taught you nothing?
Contributor
bs213
Posts: 21
Registered: ‎03-27-2012

Re: Xbox HBO Go blocked?

So last week I call Comcast's Xbox support and the guy told me about the "limited release" business as I mentioned earlier in this thread.  Today, no one is saying anything.  All I can get is corporate B.S. and while I was skeptical of what he told me last week, I am thinking this is not going to be resolved anytime soon.

 

Luckily, I found out that both FIOS and DishNetwork have options to NOT be in a contract.  This is very important to me and now I have 2 solid options for switching service.

 

Time is ticking, Comcast...

Contributor
Souza247365
Posts: 8
Registered: ‎04-01-2012

Re: Xbox HBO Go blocked?

Comcast Joe why don't you stop with same old company script. For once a straight answer would do wonders for a customer base that is in up roar. How can Comcast be in discussions with HBO over something Comcast already offers on other platforms? Is it because Comcast is scared to allow Roku and Xbox into their entertainment market on the TV? If you are telling the truth and Comcast is in discussions then Comcast is worse than I thought by allowing every major competitor to beat them to the punch. I'm sure you will have nothing of value for answers to my questions because as I have seen by your other posts you will continue to spew corporate Comcast rhetoric.
Contributor
bs213
Posts: 21
Registered: ‎03-27-2012

Re: Xbox HBO Go blocked?

[ Edited ]

I agree; Joe, if you know they are in talks, why not give us an idea of what the sticking point is?  I can access HBO GO on my PC and my Android...what makes Xbox any different?  It's just a different access point.  Customer retention doesn't even want to admit they are in talks.  If you could give me some idea I may not cancel my service, but at this point I am shopping for the best deal.

Visitor
Ombatay
Posts: 2
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

The sticking point as I understand it is this:

 

Comcast wants more HBO content to offer on-demand, via its own Comcast owned portal

 

HBO wants to offer this additional content through HBOGO, their own portal.

 

I'm sure that usage of one's portal provides some points in price negotiations between companies like HBO and companies like Comcast when buying programming "in bulk". 

 

HBOGO is a far superior portal to the archaic on-demand interface of comcast (it's been essentially unchanged over the past DECADE, and while the upcoming xfinity spectrum looks awesome... it's well beyond the promised delivery date, but I digress..). Comcast on demand will never be a equitable alternative to HBOGO and thus, comcast consumers will NEVER be content until they can access HBOGO.

 

This is also the sticking point as to why they won't offer MaxGo through comcast (for cinemax subscribers on this thread, they argue that it's equivalent to xfinityTV... which is absolutely not true). MaxGo will eventually be available through xbox I'm sure, and then this thread will invariably start all over again due to Comcast's ignorance.

 

While there are likely two sides to this story, the one getting the bad press is Comcast, and if there's anybody higher up reading this message board, understand that this perception will not change unless comcast negotiates to make HBOGO available through ALL AVAILABLE platforms. Period. And MaxGo to boot, while youre at it. Same company, after all.

 

My source for this speculation has been primarily multichannel.com, for those curious.

Visitor
Brian_
Posts: 3
Registered: ‎04-03-2012

Re: Xbox HBO Go blocked?

[ Edited ]
I've been a Comcast customer for over 10 years. I pay $200 a month, but I guess that's not enough, they want to disable HBO Go in an attempt to force me to use their Xfinity app. Well I tried the app and it sucks. Comcast your greed has lost me as a TV customer. I called DirecTV and they are coming out to install on Saturday. I have to keep Comcast for Internet service, however I will most likely switch when a good alternative becomes available in my area.
Contributor
bs213
Posts: 21
Registered: ‎03-27-2012

Re: Xbox HBO Go blocked?

[ Edited ]

"Ombatay"; that is all well and good, but it's certainly not wise, especially considering that every one of their major competitors provide full access to HBO GO.  When you access the app on Xbox and see the likes of DirecTV, Dish Network and FIOS but not Comcast, it really makes them look the fool.  Luckily 2 of the 3 allow me to sign up with no contract, so I am switching if Comcast doesn't provide some updates ASAP.

Contributor
Posts: 7
Registered: ‎04-21-2007

Re: Xbox HBO Go blocked?

Wow Comcast let Season 2 of Game of Thrones start and they still didn't reverse this decision.  I'm still shocked over this as they had a chance to make some good faith out of a lemons issue.  Thanks to all who have been positing the deals and providing information updates.  This 30+ customer won't be forgetting the information in this thread, including Comcast's handling of this event.  First time ever I really thought about leaving Comcast and Comcast can thank itself for that impression.

New Visitor
SeattleSeven
Posts: 2
Registered: ‎01-05-2012

Re: Xbox HBO Go blocked?

What the heck comcast?! I am paying you EXTRA for HBO and now you are working to find ways to make my service less and less valuable.

 

First Roku HBO blocking and now this.

New Visitor
JamesBled
Posts: 1
Registered: ‎04-04-2012

Re: Xbox HBO Go blocked?

Ive been keeping track since the 27th and have bared witness to the same nonsensical responses from comcast. You have untill the end of the week before I cancel, I hear dish, direct and the new surewest in my area would love to have me.

 

7 year customer. look it up. Get your act together.

Contributor
vanagon
Posts: 10
Registered: ‎11-16-2010

Re: Xbox HBO Go blocked?

I've always been very happy with your service Comcast and anytime I had a problem you resolved it and I was always very satisfied, please don't stop now , it means a lot to me to have HBOGO access on my xbox, enough to where I'll go to another company to have that access, I'm still waiting patiently but every day I'm losing that patients and there aren't many left because this is too big a letdown to stick around too much longer, you're the biggest cable company in america it shouldn't be too hard to have HBOGO access on my xbox and that's why I'm with Comcast because I was thinking for sure you'd be the first provider on that list, not the last. Thanks for listening
Contributor
Souza247365
Posts: 8
Registered: ‎04-01-2012

Re: Xbox HBO Go blocked?

So Comcast Joe whats it going to be today? Still in discussions? Must be some epic discussion. Whats it like the movies about 12 people sittng in a room all arguing back and forth drinking tons of coffeee and smoking cigarettes? Comcast isnt in peace talks with the middle east its HBO these discussion shouldn't have taken more than a day. That is unless Comcast is being untruthful. Couldn't be could it?

New Visitor
blazed21
Posts: 4
Registered: ‎01-13-2012

Re: Xbox HBO Go blocked?

OK. this is the last straw for me. As a subscriber for over 10 years I DEMAND an up-to-date answer on this situation. I don't want to hear that same copy/paste trash you guys have been posting since this issue started. Are the "discussions" over? The nice people at HBO tell us the ball is in YOUR court. HBO obviously offered this to you guys a LONG time ago and you chose to screw us over to FORCE subscribers to use your newly launched Streampix (which is garbage). XfinityOnDemand & Streampix combined doesnt even come close to matching the quality of HBOGo. GIVE US WHAT WE PAY FOR! HBOGo or I go.

Contributor
ERamseth
Posts: 15
Registered: ‎04-01-2012

Re: Xbox HBO Go blocked?

Just had Comcast installed. If HBO GO negotiations aren't settled (aka, HBO GO is unblocked) and the Xfinity+Cablecard problems (error code 807) isn't resolved, I'll be switching out to another provider. These are things I pay for and I intend to get what I pay for.
New Visitor
OldeManWinter
Posts: 2
Registered: ‎03-27-2012

Re: Xbox HBO Go blocked?

Take this for what it is, but I choose to find it encouraging.

 

http://mediadecoder.blogs.nytimes.com/2012/04/04/hbo-go-is-coming-to-an-xbox-near-you-via-comcast/

 

Reed Hastings Will Get His HBO Go as Comcast Nears Deal on Xbox 

Comcast and Time Warner are close to finalizing a deal to make the HBO Go app available on Xbox, according to several people familiar with the negotiations.

The app, which offers all of the pay cable channel’s shows, movies, and documentaries, will be available to Comcast’s 22.3 million Xfinity subscribers via the Xbox as early as this week, said the people, who were not authorized to discuss the deal publicly.

Netflix’s founder and chief executive, Reed Hastings, drew attention to the void last week when he posted on Facebook “I want my HBO Go.” He added: “When I try to use HBO Go on my Xbox or on my Roku, I find that Comcast is blocking HBO Go.”

Shows on HBO, which is owned by Time Warner, are already available on the Xbox via Comcast’s Xfinity app. But the HBO Go app provides an entire library of shows, movies, comedies and boxing with a splashy HBO branded interface that allows users to flip through images that seamlessly float against a black background.

The majority of HBO Go viewers use the app to watch shows on tablets andcomputers, but a growing number choose to get the on-demand service directly on an Internet-enabled television through a console like Xbox.

“I’m paying you a lot of money for HBO,” Mr. Hastings wrote. “So please let me watch HBO Go on my TV.”

The criticism was partly related to Comcast’s decision to exempt programming streamed via its own Xfinity app on the Xbox from the subscribers’ broadband Internet cap, a benefit not afforded to outside streaming apps like Netflix. (The cable company says it complies with federal rules for an open Internet.)

Lately, Mr. Hastings has emphasized that he wants Netflix to compete directly with HBO as it treads deeper into developing original shows.

A New York Post story compared Hastings’s Facebook rant to “the streaming-video equivalent of a Coca-Cola executive saying they want a Pepsi.” ‘

Contributor
Souza247365
Posts: 8
Registered: ‎04-01-2012

Re: Xbox HBO Go blocked?

Comcast Joe anything on this post or just continuing discussions?

Regular Contributor
Posts: 62
Registered: ‎02-19-2010

Re: Xbox HBO Go blocked?

Yeah but unless xfinity netflix and hbo go max go are on equal fitting (bandwidth exemption) there wont be any REAL competition. However I will bet among HBO subscribers i would bet HBO GO gets more usage..

Contributor
Posts: 16
Registered: ‎09-17-2009

Re: Xbox HBO Go blocked?

the verge has also posted a story that we will soon have access: 

 

http://www.theverge.com/2012/4/4/2925477/comcast-time-warner-hbo-go-xbox360-potential-deal

 

Xfinity you better, DirecTV will give me everything I get from you for 60 less. when I call to cancel you say its not the same service since you offer ondemand.

 

Guess what its 2012 and your arnt the only people who can serve content on demand and in HD. 

Contributor
noneroy
Posts: 8
Registered: ‎03-27-2012

Re: Xbox HBO Go blocked?

I'm actually willing to give Comcast a pass on this since it's near impossible for this to happen. There is almost always a bottleneck in networks at the point where the traffic enters and exits the LAN. This is simply networking 101 and I expect traffic within Comcast's network to be faster than my connection to Netflix...it's not an evil tactic or anything like that. It's the same reason why network traffic from my Xbox to my PC is faster than traffic from my Xbox to Comcast. I have a 1GB router in my house but a 20meg connection to Comcast. Obviously a bottleneck exists (aka backplane blocking).

 

Huzzah for the NYT article. I guess the customer base wasn't big enough on Roku/Samsung to make Comcast change its ways. Also, what a smart move on HBO's part to do this when Game of Thrones is on which is certainly when they have the most subscribers.

 

Comcast: We care about the customers....eventually.