10-13-2011 02:44 PM
I am having trouble finding the upgrade page for the Xfinity player. I keep trying to watch a show and it tells me that I need to upgrade the player but, I can't find it anywhere. Can someone help me please?
10-13-2011 03:15 PM - edited 10-13-2011 03:16 PM
What video player is it telling you that you need?
If Flash, you should get a message that says "Uh-Oh...we need flash". If you get this message, please click the link that says "TELL ME HOW TO INSTALL CURRENT VERSION OF FLASH" at the bottom of that page.
If Silverlight, you will get a message that says "You're almost ready to watch. Please install the Microsoft Silverlight plug-in to begin watching this video." If you get this message, please click the blue "Install Now" button and follow the on-screen instructions.
Let me know the results.
10-13-2011 03:19 PM
This is what it is telling me Xfinity Video Player Upgrade
Upgrade your Xfinity Player!
In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player
We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:
10-13-2011 03:23 PM
Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so I can further look into it for you.
Also, please send the URLs of the videos that you are trying to watch.
10-13-2011 03:24 PM
enabled Cookies: enabled
10-13-2011 03:31 PM
Try downloading Microsoft Silverlight directly from its page.
1. Go to http://www.microsoft.com/getsilverlight and follow directions to reinstall latest version of Microsoft Silverlight.
2. Close and restart internet browser.
3. Return to XfinityTV video page and retry video.
12-29-2011 01:29 AM
Why not tell us the truth COMCAST?! Are you so rapped up with Microsoft that you must tell us things that aren't true?
Silverlight is only for 32bit IE9. If you attempt to use your 64bit IE9 browser... You are out of luck! Why doesn't Comcast use FLASH like the rest of the companies who have brains? Are we doomed to use 32bit Silverlight when we have invested thousands of dollars on 64bit systems? Do the math COMCAST! GET WITH THE PROGRAM. Either change to FLASH or convince Microsoft to develop a 64bit version of Silverlight or loose customers. We are changing cable companies in January! Your Loss!
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