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New Visitor
tradner
Posts: 1
Registered: ‎10-22-2006

Xfinity Video Player - Where Do I Find IT?

Getting the below message.

 

I am on Explorer 9.

 

Would like to watch tv programs on my computer - where can i find the download?


Thx


Todd.

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-like" picture quality, you need to install the new Xfinity Player.

 

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Xfinity Video Player - Where Do I Find IT?

There really is no player.  You need to make sure you have the most current version of Microsoft silverlight and flash and java.  Do not use IE9 try firefox.  Clear your cache and cookies, then try it.  Go to the tv tab top of this page and try to watch a video.

Official Employee
ComcastJoe
Posts: 6,901
Registered: ‎08-11-2011

Re: Xfinity Video Player - Where Do I Find IT?

[ Edited ]

tradner wrote:

Getting the below message.

 

I am on Explorer 9.

 

Would like to watch tv programs on my computer - where can i find the download?


Thx


Todd.

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-like" picture quality, you need to install the new Xfinity Player.

 


IE9 32-bit does work but IE9 64-bit does not allow add-ons. It sounds like you are using the 64-bit version.

 

Please try 32-bit or another web browser and let me know if it works.

 

ADDED: Were there any buttons or links on that page that is giving you this message?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: Xfinity Video Player - Where Do I Find IT?

Hello,

You need both the latest version of Microsoft Silverlight and adobe flash.

 

You can get adibe flash HERE

 

You can get silverlight HERE

 

Hope this helps

New Visitor
bdoghouse
Posts: 1
Registered: ‎06-16-2012

Re: Xfinity Video Player - Where Do I Find IT?

Thank you  

 

Back to IE9 32 from IE9 64 and updated Microsoft Silverlight back to 32 from 64.

 

Comcast Xfinity now works great on all my videos