XfinityTV Website

[jakemcelroy]

I've tried downloading microsoft silverlight, running it through explorer, chrome and safari but no luck with it playing, it won't even play on my iphone.  Here's my device info:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 212.112.122.4 My operating system: Windows - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.54.16 (KHTML, Like Gecko) Version/5.1.4 Safari/534.54.16 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.0.61118.0

[ComcastJoe]

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jakemcelroy wrote:

I've tried downloading microsoft silverlight, running it through explorer, chrome and safari but no luck with it playing, it won't even play on my iphone.  Here's my device info:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 212.112.122.4 My operating system: Windows - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.54.16 (KHTML, Like Gecko) Version/5.1.4 Safari/534.54.16 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.0.61118.0

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What video(s) are you trying to watch?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[jakemcelroy]

I've tried, The SImpsons, Family Guy and Hannah with no luck, but I watched half of Hannah the day before this started, and I watched three episodes of Walking Dead with no problems.

[ComcastJoe]

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jakemcelroy wrote:

I've tried, The SImpsons, Family Guy and Hannah with no luck, but I watched half of Hannah the day before this started, and I watched three episodes of Walking Dead with no problems.

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Try completely uninstalling your Adobe Flash Player and then try re-installing it and see if that works.

Go here for step-by-step instructions:

http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos#er2

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[jakemcelroy]

I uninstalled and reinstalled adobe and It's still telling me 564, IE told me 570, but I hadn't reinstalled flash yet.

[jakemcelroy]

Did you give up on me?  It's still not working.  It used to work, and now nothing...

[ComcastJoe]

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jakemcelroy wrote:

Did you give up on me?  It's still not working.  It used to work, and now nothing...

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Do you have any anti-virus software or ad blockers on? If so, try disabling and then try watching a video again.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe