XfinityTV Website

[gfunk53]

error 6036 keep happening when I try to watch videos online on HBO CIN SHO

I have already uninstalled and reinstalled silerlight.

My Device Information My Zip Code: 05733 My Cable Provider: Comcast Rutland Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 75.68.175.13 My operating system: Windows - rv:10.0.1 My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.0; WOW64; rv:10.0.1) Gecko/20100101 Firefox/10.0.1 My system type: Desktop computer or other device My Move player version: 071505000011 My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[ComcastJoe]

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gfunk53 wrote:

error 6036 keep happening when I try to watch videos online on HBO CIN SHO

I have already uninstalled and reinstalled silerlight.

My Device Information My Zip Code: 05733 My Cable Provider: Comcast Rutland Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 75.68.175.13 My operating system: Windows - rv:10.0.1 My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.0; WOW64; rv:10.0.1) Gecko/20100101 Firefox/10.0.1 My system type: Desktop computer or other device My Move player version: 071505000011 My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

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I know you already uninstalled Silverlight but you still have an older version installed. Please try updating Silverlight 5. Go here for step-by-step instructions:

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[gfunk53]

it took a few times it kept telling me that silverlight 64 bit was not supported by my computer, but I was finally about to switch to explorer 9 and load it from there, explorere said I had to upgrade my xfinity player but I went back to firefox and it is working.

thanks

[gfunk53]

but now after a minute or two it stops playinga nd I get  error 6031

now what?

[ComcastJoe]

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gfunk53 wrote:

but now after a minute or two it stops playinga nd I get  error 6031

now what?

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We are having some issues with IE9 so please use Firefox, Chrome, or Safari for now.

Also, please run your browsers in 32-bit mode and not in 64-bit mode.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[ComcastDavid]

A 6031 error can happen if you disconnect and reconnect your monitor during playback, or attach a secondary display to your computer during playback.

Make sure that the connection between your computer and its display are secure and do not change displays while you are playing video.

Can you please provide some details about your computer?

Computer Manufacturer

Operating System Version

Type of video connector (VGA, HDMI, DVI)

Type of display (external monitor, TV, laptop screen, projector)

Laptop/desktop

[ElfLord41]

I've noticed that when I play a tv program It will say that it is obtaining authorization then starting playback,  but when I try and play a movie it doesn't say obtaining authorization it just say's starting playback. Then the error 6036 pop's up. Maybe that is why we are having this problem. Hope this helps.