XfinityTV Website

[erincallahan07]

i've done all the troubleshooting suggestions and i cannot play any video other than hulu videos. i keep getting an error message 2210

[ComcastJoe]

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erincallahan07 wrote:

i've done all the troubleshooting suggestions and i cannot play any video other than hulu videos. i keep getting an error message 2210

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[erincallahan07]

The URL is http://xfinitytv.comcast.net/tv/The-Walking-Dead/106883/2199167426/Triggerfinger/videos

and like I said, the only thing that plays are hulu videos. This happened once before for a couple of days but the issue resolved itself. However, I'm not willing to wait a couple of days to see if if resolves itself again. I just want to fix the problem so it is not a reoccurring inconvenience.

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 69.181.21.207 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[ComcastJoe]

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erincallahan07 wrote:

The URL is http://xfinitytv.comcast.net/tv/The-Walking-Dead/106883/2199167426/Triggerfinger/videos

and like I said, the only thing that plays are hulu videos. This happened once before for a couple of days but the issue resolved itself. However, I'm not willing to wait a couple of days to see if if resolves itself again. I just want to fix the problem so it is not a reoccurring inconvenience.

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 69.181.21.207 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

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Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

In the meantime, please use one of these browsers to watch videos:

Goggle Chrome 17

Safari 5.1

Firefox 10.0

Please follow this thread for further information:

http://forums.comcast.com/t5/XfinityTV-Online-Help/Internet-Explorer-9-not-playing-videos/td-p/11420...

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[erincallahan07]

did that already. downloaded chrome and firefox and videos do not play in either browser

I'm contacting you because i've done all of the trouble shooting options. including reinstalling silverlight. restarting my browser and computer several times. using a different browser, etc. it was working fine yesterday morning and now nothing. is the problem on your end?

[ComcastJoe]

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erincallahan07 wrote:

did that already. downloaded chrome and firefox and videos do not play in either browser

I'm contacting you because i've done all of the trouble shooting options. including reinstalling silverlight. restarting my browser and computer several times. using a different browser, etc. it was working fine yesterday morning and now nothing. is the problem on your end?

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Have you recently downloaded any new software on your computer?

Do you have any anti-virus software installed?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[erincallahan07]

no new software and i have norton

[erincallahan07]

so any clue how to fix this issue for an error code 2210?

[ComcastJoe]

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erincallahan07 wrote:

so any clue how to fix this issue for an error code 2210?

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Try completely uninstalling Silverlight then try installing it again. Go here for step-by-step instructions:

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[erincallahan07]

still getting an error message after unistalling and re installing

[ComcastJoe]

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erincallahan07 wrote:

still getting an error message after unistalling and re installing

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Are any other Walking Dead videos working?

Are any other AMC videos working?

Please try a MTV, VH1, or Nickelodeon video and let me know if you are getting the same error message.

If you subscribe to a premium channel like HBO, Starz, etc., please try a video from there too.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[erincallahan07]

same problem. the only thing that plays are videos from hulu. i feel like i'm running in circles. i've said this before. i have done all of the troubleshooting. i've unistalled and reinstalled. i've restarted my computet. it's been several days and i can still not watch any of the videos i usually watch. from basic to premium.

[ComcastJoe]

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erincallahan07 wrote:

same problem. the only thing that plays are videos from hulu. i feel like i'm running in circles. i've said this before. i have done all of the troubleshooting. i've unistalled and reinstalled. i've restarted my computet. it's been several days and i can still not watch any of the videos i usually watch. from basic to premium.

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Try removing all your authorized devices, closing then open your browser and then try watching a video again.

To remove all your authorized devices:

1. Go to xfinitytv.com and make sure that you are signed in

2. Click the gear in the bottom-right hand corner of the page. This will take you to your settings page.

3. Click the "Manage my Devices" button

4. Remove all the listed devices and then try watching a video again.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[caseyt]

I also get the error code 2210 when trying to watch any video content.

This video cannot be played.

Sorry, this video is currently unavailable. (Error 2210)

Please check back soon.

This error only happens when I have my WiDi activated with adapter connected in order to watch the comcast video on my TV. WiDi was working fine for watching comcast TV this way up until a few days ago. It still works fine on Netflix.  I have followed the directions in this post by uninstalling/reinstalling silverlight.  I also did 'manage my devices' and removed all the listed devices, but this too didn't solve the issue.  

My WiDi adapter is a Netgear Push2TV

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP
System Manufacturer LENOVO
System Model 1024AZU
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 5.64 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 13.4 GB
Page File Space 7.92 GB
Page File C:\pagefile.sys

[ComcastJoe]

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caseyt wrote:

I also get the error code 2210 when trying to watch any video content.

This video cannot be played.

Sorry, this video is currently unavailable. (Error 2210)

Please check back soon.

This error only happens when I have my WiDi activated with adapter connected in order to watch the comcast video on my TV. WiDi was working fine for watching comcast TV this way up until a few days ago. It still works fine on Netflix.  I have followed the directions in this post by uninstalling/reinstalling silverlight.  I also did 'manage my devices' and removed all the listed devices, but this too didn't solve the issue.  

My WiDi adapter is a Netgear Push2TV

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP
System Manufacturer LENOVO
System Model 1024AZU
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 5.64 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 13.4 GB
Page File Space 7.92 GB
Page File C:\pagefile.sys

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What is the make and model of your television? You may have to update the firmware on your TV.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[caseyt]

Model of my TV is:

Philips LCD TV 47PFL3603D 47" Full HD 1080p with Pixel Plus HD

I went to the Phillips website and followed your advice by upgrading firmware to the latest: LC81ULP-1.15.

This worked, so far I'm 2 minutes into the video projected from my WiDi adapter (Homeland) and it is not producing the error!   It is resolved now but I'll let you know if it comes back later.  Thank you!