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zillabob
Posts: 1
Registered: ‎02-22-2012

infinity does not work. the screen

‎02-22-2012 07:08 PM

Every time I want to watch something on infinity the black screen comes up, the little blue lights flash accrose the screen and then a message comes up :error code 560 please refresh. I have clicked on 3 different refresh areas and nothing happens the  error code 560  please rerfresh  keeps coming up. I called comcast and they had me do some stuff and then they reboted my system from there area and still it does not work. It worked fine in the past and for the last week or so it quite.. ANY IDEAS?????????????????

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ComcastJoe
Posts: 6,627
Registered: ‎08-11-2011

Re: infinity does not work. the screen

‎02-23-2012 08:59 AM

zillabob wrote:

Every time I want to watch something on infinity the black screen comes up, the little blue lights flash accrose the screen and then a message comes up :error code 560 please refresh. I have clicked on 3 different refresh areas and nothing happens the  error code 560  please rerfresh  keeps coming up. I called comcast and they had me do some stuff and then they reboted my system from there area and still it does not work. It worked fine in the past and for the last week or so it quite.. ANY IDEAS?????????????????

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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