XfinityTV Website

[Cardboy]

I can get videos to play in google but not xfinity top videos of the day.

[ComcastJoe]

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Cardboy wrote:

I can get videos to play in google but not xfinity top videos of the day.

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, are you getting an error message or a blank screen? Please be as specific as possible with this issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Cardboy]

I am getting no error message.Videos play when I open up google, but when I use the xfinity browser, when I go to play the Top  Videos on the home page, they will not play unless I go to full screen mode.

My Zip Code:61032My Cable Provider:Comcast Freeport DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:98.214.8.252My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C; BRI/1; BRI/2; InfoPath.3; AskTbORJ/5.15.4.23821)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10329.0My flash version:11.3 r300Javascript:enabled

Cookies:enabledMy Account Information

Primary Account: True Provider Codes: bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, g, ak, cb, ch, ar, aw, e, aj, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, c, bo, cj, bt, cc, f, m, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

[ComcastJoe]

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Cardboy wrote:

I am getting no error message.Videos play when I open up google, but when I use the xfinity browser, when I go to play the Top  Videos on the home page, they will not play unless I go to full screen mode.

My Zip Code:61032My Cable Provider:Comcast Freeport DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:98.214.8.252My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C; BRI/1; BRI/2; InfoPath.3; AskTbORJ/5.15.4.23821)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10329.0My flash version:11.3 r300Javascript:enabled

Cookies:enabledMy Account Information

Primary Account: True Provider Codes: bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, g, ak, cb, ch, ar, aw, e, aj, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, c, bo, cj, bt, cc, f, m, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

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Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Cardboy]

I have tried other browsers and then went to the xfinity home page and the Top videos do play by doing that.

Tom

[ComcastJoe]

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Cardboy wrote:

I have tried other browsers and then went to the xfinity home page and the Top videos do play by doing that.

Tom

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There is something with your IE 9 web browser that is preventing videos from playing videos. Try uninstalling and then reinstalling IE 9 and watch a video again.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[CARLOFRANCESCO]

This seems to be the patent answer for the plethora of complaints concerning "top videos flash on and off" and the solution should be a slam dunk when intructing how to correct this. Why is it when I use Google Chrome explorer and then sign into comcast top videos, they play, but the audio is extemely low, but again, they play. Xfinity is a joke.

Also while I have your attention, xfinity will not let me load my google search bar on the home page. Sounds like a bit of software blocks are preventing users from getting their preferred sites and information. I suggest you correct these errors before you lose additional customers.