XfinityTV Website

[bha19]

My google chrome version number is 20.0.1132.57 m and as of yesterday when I click on a video in the xfinity website it takes me to the videos page but they don't play and the videos just scroll to the bottom of the list. I even tried deleting ad block and this did not help. Ther videos play fine in IE but I want to use Chrome. any suggestions?

[ComcastJoe]

---

bha19 wrote:

My google chrome version number is 20.0.1132.57 m and as of yesterday when I click on a video in the xfinity website it takes me to the videos page but they don't play and the videos just scroll to the bottom of the list. I even tried deleting ad block and this did not help. Ther videos play fine in IE but I want to use Chrome. any suggestions?

---

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[bha19]

My operating system:Windows - UndefinedMy web browser:Chrome 20 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.11 (KHTML, Like Gecko) Chrome/20.0.1132.57 Safari/536.11My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10411.0My flash version:11.3 R300Javascript:EnabledCookies:Enabled. .

[bha19]

s I said videos play in IE but not chrome

[ComcastJoe · Accepted solution]

---

bha19 wrote:

s I said videos play in IE but not chrome

---

It sounds like there is something in Chrome that is conflicting with XFINITYTV.COM. Can you please uninstall Google Chrome and then download and install it again. This clean uninstall/reinstall should clear up any corrupt files.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[bha19]

I did as you said and that worked, thanks for the great tip.