Reply
New Visitor
Posts: 1
Registered: ‎09-22-2009

3D on Samsung TV

I am also having an issue with split screen in 3D.  When I go to select the top bottom for the 3D on the TV menu that option is grayed out thus I am stuck with the split screen.  Has anyone expierenced this with Samsung?  I have talked to Comcast and they have entered all the appropriate codes and I have the correct Cable box and HDMI cables.

Gold Problem Solver
BruceW
Posts: 7,887
Registered: ‎12-03-2007
Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: 3D on Samsung TV

You DCT3416R cable box is not compatible with 3D TV your cable box needs to be swapped out for a compatible box. Once you have the correct box we will add the proper codes on your account and you will be able to view your 3D content. 

Thank You
-Keisha-