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Posted by
New Visitor
Member Since: ‎09-22-2009
Posts: 1

3D on Samsung TV

I am also having an issue with split screen in 3D.  When I go to select the top bottom for the 3D on the TV menu that option is grayed out thus I am stuck with the split screen.  Has anyone expierenced this with Samsung?  I have talked to Comcast and they have entered all the appropriate codes and I have the correct Cable box and HDMI cables.

Posted by
Gold Problem Solver
Member Since: ‎12-03-2007
Posts: 8,627
Posted by
Official Employee
Member Since: ‎09-20-2011
Posts: 1,561

Re: 3D on Samsung TV

You DCT3416R cable box is not compatible with 3D TV your cable box needs to be swapped out for a compatible box. Once you have the correct box we will add the proper codes on your account and you will be able to view your 3D content. 

Thank You
-Keisha-