05-30-2012 10:04 PM
05-30-2012 10:11 PM
ApDL shows up when the box is downloading and installing software updates to the box. If the power is pulled when it is in the middle of the software install, it can corrupt the box.
If the box has been connected and powered up for many hours with the ApDL still showing, then the box is shot and needs to be swapped out for another. A poor signal to the TV outlet can cause download issues. You still might be having signal issues to that TV outlet, which other functions will also not work, mostly On Demand.
Your choice is to swap the box at the local Comcast office. You can also schedule for a tech to come out to comfirm the signal condition at the TV outlet and swap the box if it is defective.
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