09-02-2010 05:18 PM
I reside in zip code 03054. I've been a loyal Comcast customer for close to a decade and an Xfinity Triple Play bundle customer for close to a year. At this point in time, I still get the old "onscreen guide" screen and cannot access things like Universal Caller ID, myDVR, etc.
Also many of the HD channels 'tile' and just drop out to black intermittently.
I used the online help feature at Comcast.com many months ago about this and the rep told me that my area was being updated 'real soon' so I can actually get all the services I've been paying for. So far nothing.
Can someone please attend to this and give me a definite date that my service will be finally be made current and provide me a retroactive discount for all these months I haven't been able to get what I'm supposed to get and what I've been paying for. Dish Network is banging loudly on my door and I'm getting fed up with Comcast and am about to spend my $150/month elsewhere.
09-02-2010 05:27 PM
Do you have Scientific Atlanta equipment? Those areas were delayed some this year, but are now starting to deploy.
As far as the picture tiling, please call for a tech visit to check and correct your signals, when was the last time a tech was out? Your issues is probably very local to your home.
09-02-2010 09:35 PM
Hi Jay, Thank you for your quick response. Yes, it's a Scientific-Atlanta box. Any ballpark deployment date?
We had a technician out shortly after we went HD a couple of years ago. They checked the signal strength, changed some cable from the telephone pole and updated some splitters. Things were fine until a major increase in available HD channels a few months ago, then the problems started with some of the new cable channels. I guess I could schdule another tech visit, but it's a pain due to our schedules to have someone here during normal business hours.
09-02-2010 09:54 PM
Policies vary widely by Comcast area, but techs have longer hours these days, we are lucky to have them 7 days a week until 7pm. You might be able to get a late appointment.
Unless you have the skills to troubleshoot your cable wiring inside your house, a tech visit would be best. What might have happened is as the channels increase, Comcast is using higher frequencies to carry all those new HD's. Higher frequencies = more loss on the coaxial system, and this affects, the loss in the coax, splitters and F connectors. Many homes that have had cable for many years have splitters not designed for the higher frequencies, now splitters must be rated 5-1000mhz, where the old days, splitters only went to 500-600-750mhz. These old splitters, old cabling, and old crimp F connectors affect these new channels on the higher frequencies.
Without the proper test equipment, you don't know how the signal is at your outlet, at all across the frequency band. It is very common to have issues with only part of the frequency band, knocking out or supplying low signal levels at only some channels. This causes the tiling only on some of the channels. Sometimes it's poor / wet / corrorded F connectors, squirrels chewing on the drop cable, or old splitters.
It's your schedule and decision, but a tech visit would be best. If want to attempt a do-it-yourself solution, post back.
As far as the upgrades, no one here would know the schedule, if you could ever stop by your local office, they would know more until they start sending you mailings about the digital transition.
02-27-2012 11:11 PM
It is now 2012. For two years I've been told that DVR Manager and on-screen caller ID were 'coming to my area soon'. Can someone of any importance at Comcast please tell me when our area (Merrimack, NH) will really be getting these features! I am so sick of the runaround and paying for features that we don't get, that everyone else gets.
02-27-2012 11:14 PM
The latest information is on the Comcast blog specific to the SA guide 2 rollouts with specific locations. Some area's have recently received the Guide 2 for the newly available AnyRoom DVR in SA area's.
Keep an eye on this blog and you can post there for specific details
02-28-2012 09:42 AM
The next guide release for Scientific-Atlanta and Cisco branded cable boxes is expected to start being available over the summer. The team is also working to deliver that product sooner.
The software version will change slightly but the guide will look very similar to what you already have on those cable boxes.
Some of the features that are expected to be included in the summer release are listed below:
myDVR Manager: From the internet and the Xfinity TV app, customers can: set recordings, view/modify scheduled recordings, view completed recordings, modify series priority lists, etc.
Caller ID to the TV See who's calling, right from your TV and PC! Comcast Universal Caller ID takes the guesswork out of incoming calls. http://www.comcast.net/callerid
Xfinity TV Application: The ability to use your iPad to change channels.
HSN Shop-by-Remote: A convenient, new way to make HSN purchases simply by using your remote. http://www.comcast.net/newguide/iTV_Guide_Shop-By-
Request for Info: Know more, save more! Introducing an easy way to request valuable coupons and info from advertisers simply by using your remote.
Ready Remind and Ready Record: Now you can conveniently set program reminders or recordings directly from certain TV show and movie advertisements.
09-04-2013 01:48 AM
So, as of 9/4/2013 we're STILL not getting many of the Advanced features in Merrimack...Caller ID to the TV/Computer, Request for Info, Ready Remind and Ready Record...and now we're seeing ads for the X1 system all over our TV and we still haven't got everything ELSE we're supposed to have! This is completely unacceptable, disrespectful treatment to a longtime customer, especially for the close to $200/month we pay for this! As soon as FIOS gets to my end town we're gone after being treated this way for years. You guys blew it.
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