08-21-2012 07:13 PM
So, I'm a new Xfinity subscriber. Purchased the HD Complete XF Triple Play bundle last month, had cable installed and went through the rigamarole of getting internet up and running. Just when I think everything is ready and I can sit down and start enjoying the service, I notice that the AnyRoom DVR function is not working. I logged in and started a support chat with Comcast support and have been told that, even though the Complete XF Triple Play bundle includes AnyRoom DVR functionality, it's "not available in my area yet" and I'll be informed when it is.
Has anybody else had this problem? Is this "customer support" rep just blowing smoke? If this is true, then why is Comcast playing bait-and-switch with their service. I'm now paying for a service that they can't provide. That was not communicated to me when I signed up.
Sadly, where I was living before had FiOS available. Comcast is the only game in town where I'm living now. This reminds me of why I switched from Comcast in the first place over to FiOS. Had it for over 2 years and never had a problem (multiple room DVR service included).
08-21-2012 07:18 PM - edited 08-21-2012 07:19 PM
If you have Motorola cable equipment then the AnyRoom is available to you, it must be professionally installed by a Comcast tech.
If your have Cisco equipment, the AnyRoom DVR is just being rolled out, but not yet to all Cisco area's. You might or might not have it to your area yet, Comcast support should be able to tell you if your in the area to order it.
You might just need to get a tech out if you have the Complete service, or they sold you something you can't yet get.
08-21-2012 07:23 PM
Thanks for the reply and this isn't aimed at you. Why, when I ordered the product, was it advertised like this:
There's nothing there that says "When available in your area." This is the very definition of bait-and-switch.
To your last point, they indeed seem to have "sold me something I can't get." Fraud.
08-21-2012 07:42 PM
I logged in and started a support chat with Comcast support
Those of us who have been around the forums for a long time generally agree that using chat is a waste of time.
Call Comcast instead. Or if you have a local Comcast office in your area go there and ask.
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