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I cannot seem to get the reception problem on my Cable TV fixed. The signal breaks up and I will lose picture and sound. the picture will freeze for 5 to 10 seconds at a time. I miss have of a program. I have called Comcast support at least 7 times in the past 4 months. They just send a signal and nothing changes. What else could it be? It's not the TV, could the cable box be going bad?
07-12-2013 08:27 AM
I have the same problem. The picture and sound went out yesterday afternoow. I have tried everything possible to get it to work. I know that it is the cable box and I am going to have to stand in a long line to get a new one. Very frustrating.
07-12-2013 09:21 AM
It could be anything in the signal path (including cables/splitters/box). Try to isolate by removing as much as possible, and/or swapping things around. If nothing resolves the problem you are basically left with replacing the box or getting a service call..
07-12-2013 03:08 PM
For several weeks I've had poor tv reception, mainly the picture freezes up then the screen goes blank. This was happening every five minutes. I pushed the reset button on the modem, and so far I haven't had the problem. Hope this helps.
07-12-2013 08:02 PM
I have been having problems as well. I have replace the cable box and the problem came back several days later. At this point, I have a tech coming in a few days, hoping to find the root of the problem. Try replacing the cablebox. If still having problems after getting a new cablebox, I suggest getting a tech to come over and see if the tech can pinpoint the problem.
07-12-2013 10:30 PM
07-13-2013 10:41 PM
Pixelation and signal break up issues are almost always related to signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on.
07-15-2013 02:29 PM
I have also had pixelation problems. Strangely it seems to start daily between 4 and 5 in the afternoon, occasionally a tad earlier. Have not had a tech out yet (have no confidence based on past calls) and I'm waiting to be able to take a full day off work before calling.
1gr9aunt: I'm wondering how they fixed your problem
07-15-2013 06:45 PM
I went onto the Comcast website and went to online chat. It took about 1/2 an hour. It ended up that my cable box needed to be reactivated. I hope this helps.
07-15-2013 06:58 PM
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