Reply
New Visitor
Posts: 1
Registered: ‎07-12-2013

Cable TV reception

I cannot seem to get the reception problem on my Cable TV fixed.  The signal breaks up and I will lose picture and sound.  the picture will freeze for 5 to 10 seconds at a time.  I miss have of a program.  I have called Comcast support at least 7 times in the past 4 months.  They just send a signal and nothing changes.  What else could it be?  It's not the TV, could the cable box be going bad?

New Visitor
Posts: 3
Registered: ‎03-07-2010

Re: Cable TV reception

I have the same problem. The picture and sound went out  yesterday afternoow.  I have tried everything possible to get it to work.  I know that it is the cable box and I am going to have to stand in a long line to get a new one.    Very frustrating.

Bronze Problem Solver
Posts: 3,325
Registered: ‎12-13-2007

Re: Cable TV reception

It could be anything in the signal path (including cables/splitters/box).  Try to isolate by removing as much as possible, and/or swapping things around.  If nothing resolves the problem you are basically left with replacing the box or getting a service call..

New Visitor
New Visitor
Posts: 1
Registered: ‎01-02-2011

Re: Cable TV reception

For several weeks I've had poor tv reception, mainly the picture freezes up then the screen goes blank.  This was happening every five minutes.  I pushed the reset button on the modem, and so far I haven't had the problem.  Hope this helps. 

Contributor
Posts: 6
Registered: ‎06-27-2013

Re: Cable TV reception

I have been having problems as well. I have replace the cable box and the problem came back several days later. At this point, I have a tech coming in a few days, hoping to find the root of the problem. Try replacing the cablebox. If still having problems after getting a new cablebox, I suggest getting a tech to come over and see if the tech can pinpoint the problem.

New Visitor
Posts: 3
Registered: ‎07-13-2013

Re: Cable TV reception

Same problem too....It' seems like everyone you talk to has this same problem. Wish they would just admit it and try working on it!
Official Employee
Posts: 8,888
Registered: ‎01-09-2012

Re: Cable TV reception

Pixelation and signal break up issues are almost always related to signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. 

 

Please contact us at 1-800-COMCAST to start the troubleshooting process. We may need to schedule a technician to check and adjust the signal levels at your home. Thanks for your patience.

New Visitor
Posts: 3
Registered: ‎03-07-2010

Re: Cable TV reception

I called on Friday and they were able to fix the problem.  Thank you.

New Visitor
Posts: 1
Registered: ‎07-15-2013

Re: Cable TV reception

I have also had pixelation problems. Strangely it seems to start daily between 4 and 5 in the afternoon, occasionally a tad earlier. Have not had a tech out yet (have no confidence based on past calls) and I'm waiting to be able to take a full day off work before calling.

 

1gr9aunt: I'm wondering how they fixed your problem

New Visitor
Posts: 3
Registered: ‎03-07-2010

Re: Cable TV reception

I went onto the  Comcast website and went to online chat.  It took about 1/2 an hour. It ended up that my cable box needed to be reactivated.  I hope this helps.