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ggaines10
Posts: 1
Registered: ‎07-22-2013

Cable and Internet not working

I came back from vacation and both my internet and cable aren't working. When I turn on the cable box it immediately goes to BSTR then --:-- before turning off. My internet only shows a yellow flashing DS signal. Of course I've tried the hard reset on both and nothing's helped. The tech won't be able to come unti 5 days from now, which I think is ridiculous. Any advice?

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ComcastTeds
Posts: 4,299
Registered: ‎01-09-2012

Re: Cable and Internet not working


ggaines10 wrote:

I came back from vacation and both my internet and cable aren't working. When I turn on the cable box it immediately goes to BSTR then --:-- before turning off. My internet only shows a yellow flashing DS signal. Of course I've tried the hard reset on both and nothing's helped. The tech won't be able to come unti 5 days from now, which I think is ridiculous. Any advice?


Apologies for this issue. I took a quick look at your account and I do see a technician scheduled for this issue on Wednesday, July 24th. Thanks for your patience.