04-11-2012 06:53 PM
How long does it take to resolve a technical issue on a cable box.
In my case, 3 weeks......yes, 3 weeks, with no resolution.
Frozen screen, no on demand, missed shows, hours on the phone with technicians that can't even see what the problem is.
Oh yeah, and a technician sent to my house, with, again, no resolution.
Moving on from Comcast.
04-12-2012 01:02 PM
I've escalated the issue to the regional management team to take a look.
