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New Visitor
cwccwccwc
Posts: 2
Registered: ‎11-05-2011

Can't get volume to work on remote

When I push either volume button or push mute, there is no change to the sound.  Instead, my remote just flashes: TV once, then CABLE twice.

 

I've tried changing the volume lock and deleting all macros and keymoves (code 980) with no success.

 

Any suggestions would be hugely appreciated!

New Visitor
cwccwccwc
Posts: 2
Registered: ‎11-05-2011

Re: Can't get volume to work on remote

Never mind.  For some reason my remote wasn't entering cable mode (weird, since it's never been a problem before today).  In case anyone else has the same issue, the solve is:



If your remote control doesn’t respond when you press a button, the remote may not be in Cable Mode.

To put the remote in Cable Mode:
• Press the Cable button. • Take the batteries out of the remote and put them back in.
• Press the up triangle button on the front of the converter box.
• Replace the batteries in the remote.
• If your remote doesn’t work after trying all of the above, you may need a replacement. Call 1-800-COMCAST (266-2278) to request a new remote.