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batdog607
Posts: 3
Registered: ‎03-09-2012

Channel problems on remote box TVs

‎07-23-2012 08:14 AM

We have channels come and go and audio cut out on channels like Tbs  and always on movie plex. I checked all the connections. Can not get some locals sometimes, Why?

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JayInAlg
Posts: 10,459
Registered: ‎03-02-2007

Re: Channel problems on remote box TVs

‎07-23-2012 10:33 AM

If your getting a "one moment please", "s0a00" or pixelation, it indicates a poor signal to the TV outlets.  If nothing has changed in the home with the wiring or splitters, then most likely it is an outside issue and a Comcast tech needs to come out to find and fix the problem.  it can be a damaged drop cable, loose / wet / corrorded fittings or upstream into Comcast's RF portion of the plant.

 

Please call Comcast and insist on getting a tech out.

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