09-24-2008 06:42 AM
09-24-2008 09:00 AM
10-13-2008 11:39 AM
10-14-2008 01:02 PM - edited 10-14-2008 01:04 PM
10-14-2008 02:03 PM
LinkNuc wrote:Oh I agree and use it too, but don't forget they took that function away and now you have to program it in to a button, most of us use the lock button for that function, but I am just saying that the ff function is another thing that doesn't work correctly so you have to use the 30 sec feature as a work-around and you have to perform a work-around just to get the 30 sec function back on the remote since they made the page arrown 5 min skips.So basically perform a work-around to allow you to perform another work-around.
Message Edited by LinkNuc on 10-14-2008 10:04 AM
10-14-2008 02:33 PM
02-19-2010 02:10 PM
I also have the exact same problem. The fast forward/rewind function will not work correctly on ANY live or recorded program on NBC. I was watching a program on discovery and missed part of it. I haven't tried the 30-second skip, but how is that going to fix the problem of the rewind function not working/
I pressed rewind on the remote, and while the screen showed the program was rewinding, nothing was happening. Once I switched to another channel and then back to discovery, the rewind function worked again.
My understanding is that this is a known issue, but there doesn't seem to be any urgency to fix it. When I go to the comcast chat and discuss this is issue, I get the standard "unplug the box, wait two minutes, and plug it back in" to see if that fixes the problem. If it doesn't, then I either need a new remote, new box, or a technician has to be dispatched.
02-22-2010 02:57 PM
02-22-2010 08:30 PM
When I contacted Comcast via chat about this, that is exactly what they said to do. Quickly press the rewind button twice and you will have control over the rewind function -- another workaround.
I recently contacted Comcast about this via e-mail because I experienced an issue where it stopped working completely. I e-mailed them back and forth for a period of three days, and unfortunately, I have to say that I did not accomplish anything.
I got generally the same response from each tech -- reset the box, bring the box in to the nearest office for a replacement, contact us via chat to schedule a technician visit.
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