Dear ComcastTed...
While this may be a blog that is constantly updated by yourself, it presents very little "new" information and contains many promises of great improvements that are "on the way." Needless to say, these promises have been out there for a very long time.
The fact of the matter remains that the onscreen TV guide that users of Scientific Atlanta and Cisco equipment have been forced into using is OBSOLETE! Many of the so-called "improvements" that were provided with the switch from the previous guide are nothing of the sort.
Furthermore, since the push of this "upgrade," our DVR service has never been as good as it was before the change. We have five DVRs for which we pay a fairly large sum to Comcast every month. These DVRs are fickle, to say the least. There is no pattern of faults that can be ascribed to any ONE of them, let alone any kind of pattern that can be ascribed to ALL of them.
Some of the difficulties:
-Freezing of picture with massive pixelation.
-Sound dropouts on all channels. Anywhere from 10 to 20 times during an hour-long show. At times, they are not dropouts; the sound simply fails.
-Programs that do not record when set.
-Programs that record when NOT set.
-Messages that the DVR service is not authorized.
-Messages that a particular channel is not authorized.
-Required power source disconnection on the average of once every other week, plus each time the DVR freezes and refuses to accept commands from the remote control.
-Incredibly slow loading of program data after the application of power. Usually, the entire guide is not loaded until a minimum 24-hour time span has elapsed.
-A most archaic search function.
-Inability to precisely manage recording times.
-Inability to suppress useless messages, such as "Recording finished."
-Inability to watch a recording-in-progress without incurring unpredictable results with the final recording (for example, the recording may be missing or incomplete or some other show has been recorded).
That is the short list.
Let me add, for the record, that technicians have visited my residence and signal strength is acceptable. I have exchanged the DVRs on numerous occasions at the local Comcast office. All to no avail. The problems persist and, from reading the posts in the forums, it does not appear that Comcast is in any great hurry to rectify them.
I stand by my original post: the "new" guide shown in the illustration is not new. That technology went out the window at the turn of the century!
Notice I didn't complain about the advertisements. I don't even notice them any more. I will also state that no advertisement presented has ever caused me to purchase any additional service.
Thank you.
John & Dave
I fully second this post, Ive had the same exact situation with every detail mirroring what you have gone through including multiple technicians, and the problem not being solved.
I also have a new problem with my DVR when I hit the On Demand button it just says Feature Not Availible. This is getting ridiculous! I'm paying way too much for a service that works half the time and with some of the features. It seems I cant record a single program without there being some sort of "hiccup" in the network. I understand what you're going through and I wish they could fix this... I am also in the Danbury CT area
We are still developing the rollout schedule and should have some more specific announcements very soon. CT will be one of our first Cisco locationsto get myDVR Manager.
Due to the number of Comcast locations and other important customer-facing projects, not all customers will receive the new guide over the summer, some locations will be scheduled to get the new guide in the fall.
Some of the new features that are included in the summer release are listed below:
myDVR Manager: From the internet and the Xfinity TV app, customers can: set recordings, view/modify scheduled recordings, view completed recordings, modify series priority lists, etc.
http://xfinity.comcast.net/mydvr/how-to/
Caller ID to the TV See who's calling, right from your TV and PC! Comcast Universal Caller ID takes the guesswork out of incoming calls. http://www.comcast.net/callerid
Xfinity TV Application: The ability to use your iPad to change channels.
http://www.xfinity.com/help/internet/mobile-tv-app
HSN Shop-by-Remote: A convenient, new way to make HSN purchases simply by using your remote. http://www.comcast.net/newguide/iTV_Guide_Shop-By-
Request for Info: Know more, save more! Introducing an easy way to request valuable coupons and info from advertisers simply by using your remote.
http://www.comcast.net/newguide/iTV%20Guide%20Requ
Ready Remind and Ready Record: Now you can conveniently set program reminders or recordings directly from certain TV show and movie advertisements.
http://www.comcast.net/newguide/iTV%20Guide%20Read
The long term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common guide starting in 2013 to provide a more consistent experience.