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Contributor
Contributor
Posts: 14
Registered: ‎12-17-2006

DVR Manager no longer working.

‎06-25-2012 02:49 PM

 

I had been using the service on a regular basis with no problems when one day, without making any hardware or service changes, I began to get the screen that stated "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household." rather the the DVR manager itself.

 

I have a Motorola DCX-3400 HD/DVR Box. This box is listed as a DVR Manager Compatible DVR. I have gone through all the troubleshooting steps, box resets and all other suggestions provided by Comcast help.  

 

I've seen other threads in this forum regarding the same issue that have been resolved. Any help would be appreciated. I can provide any other info as necessary.

 

Thanks.

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Silver Problem Solver
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rog286713
Posts: 14,000
Registered: ‎06-17-2008

Re: DVR Manager no longer working.

‎06-25-2012 03:48 PM

go to your box menu on your tv and to remote access set up.  There you can delete the initial set up and set it up again.

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Contributor
Contributor
Posts: 14
Registered: ‎12-17-2006

Re: DVR Manager no longer working.

‎06-27-2012 02:28 PM

OK, so i go to the Remote Access Setup on the box and it gives me a key code that i assume i am supposed to enter on the website.

 

I then go to the comcast website, log in and go to the DVR Manager set-up page. I am presented with the same "No Compatible" DVR message as before. Is there some other place where i am supposed to enter the code?

 

Thanks.  

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JayInAlg
Posts: 10,459
Registered: ‎03-02-2007

Re: DVR Manager no longer working.

‎06-27-2012 05:05 PM

The key on the screen is not used.

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ddminer83
Posts: 4
Registered: ‎06-27-2012

Re: DVR Manager no longer working.

‎06-27-2012 06:39 PM

I'm having a very similar issue, however all the sudden it started working today! I am not going to expect it to work the next time i try though. I'm just not sure if its a coding issue on Comcasts end, or a software issue on my cable box.

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Contributor
Contributor
Posts: 14
Registered: ‎12-17-2006

Re: DVR Manager no longer working.

‎06-28-2012 03:18 PM

Lo and behold mine is working today also. But i do agree, i am almost certain it won't be working again tomorrow. Really frustrating that a company cannot support the technology they offer. all this means is that no one can answer the question as to why it works one day and not the next. I even had an instance where it was working at one point and then 15 minutes later it was not.

 

Does anyone have this same box (DCX3400) that does not have any trouble with this feature?

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Contributor
Contributor
Posts: 14
Registered: ‎12-17-2006

Re: DVR Manager no longer working.

‎06-29-2012 09:23 PM

Not working today. Gotta love it.

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