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Contributor
Posts: 5
Registered: ‎09-17-2009

DVR Problem - Recorded show won't delete

Hi,

 

I have a Comcast issued Motorola DVR model DCH 3416 (HDMI capable).  I recorded a show earlier this week on the DVR and after watching the show it wouldn't delete.  I selected the delete show option, the screen froze for a moment like normal and went back to the main DVR screen like always but this time the show was still there.  So I waited a couple of days and tried again and same this this darn show just won't delete.

 

Any one have any ideas how I can delete this off my DVR?  It's only one show but it is darn annoying.

 

Thanks!

 

Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: DVR Problem - Recorded show won't delete

Is there anything unusual about the recording or its date?
Contributor
Posts: 5
Registered: ‎09-17-2009

Re: DVR Problem - Recorded show won't delete

No the date is from this past Monday and it was only a 30 min show.  I started watching it about 10 min in to the recording but I do that all the time so I can skip through the commercials
Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: DVR Problem - Recorded show won't delete

That shouldn't cause any problems.  Try deleting other programs, to see if it's just that one that is a problem.
Contributor
Posts: 5
Registered: ‎09-17-2009

Re: DVR Problem - Recorded show won't delete

I tried that.  I have recorded and deleted about 5 other shows with out a problem it's just this one.  Who knows maybe my DVR really wants to keep Three Sheets on it?  I almost wonder if it is gone but the DVR is ghosting it?

 

 

Visitor
Posts: 1
Registered: ‎12-23-2006

Re: DVR Problem - Recorded show won't delete

I had a similar problem.  I was getting an error code "ACC", which meant that the program wasn't really there.  Comcast had me reset my DVR.  I asked whether this would delete all of my recordings.  I was told "no".  So I performed the reset as instructed, and unfortunately all of my recordings were deleted. 
Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: DVR Problem - Recorded show won't delete

The possible resets for the Motorola boxes, along with warnings, are described here.
Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011