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New Visitor
Posts: 2
Registered: ‎07-21-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

5/21/09

TLCHD Little People Big World

DiscoveryHD(I think) Mythbusters

 

Both of these have been recording all episodes lately.  I have had these set for at least a year.  Just recently has all episode begun recording.

 

Sort of related...  Even when the "New Episodes" is working, some shows do not specify "New" or "Repeat".  The example I have is The Simpsons during weekdays.  Ever since I set the recording, every episode records because there is no "repeat" in the description.

New Visitor
Posts: 2
Registered: ‎07-21-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

Sorry, the above message shoudl have the date 7/21/09, not 5/21/09
Regular Contributor
Posts: 44
Registered: ‎02-25-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

Just posting a little pat on the back to George

 

And WILD APPLAUSE for Parker. 

 

 

Bronze Problem Solver
lunski
Posts: 1,757
Registered: ‎09-03-2008

Re: DVR Repeat Stickie (Updated 07/15/09)

aww shux, thx mom :smileyhappy:
George Lunski
"Retired" Comcast Help Forums Administrator
New Visitor
Posts: 1
Registered: ‎03-20-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

  1. What show? all series on USA network, the disney channel, all discovery networks, the food channel and CBS
  2. What time? it records every stinking episode  at all hours. If there is a marathon such as Burn Notice or Anthony Bourdain have been  having then I am really messed over.
  3. What channel? 213 - 260 in Pima County which is our HD section
  4. Was this recorded on a DVR? yes
  5. Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta? Motorola dual channel
  6. Is this intermittent? no it is constant
  7. Was this a live event? no
  8. Any additional info you may feel useful. This is annoying and we need a firmware fix sooner than later. Being in Pima County I know I will get the option for anything absolutely last of any market and it needs to stop. I would literally kill for the Tivo option New England has right now but seeing that we only got comcast triple play less than a year ago I will not hold my breath. If the service does not improve and quickly I may have to put pressure on my county supervisors and city council to take a look at the cute agreements that comcast and cox have going to split the area and nudge out any competition. I am sick of the subpar service I am forced with because Comcast is the only game in town.
Regular Contributor
Posts: 44
Registered: ‎02-25-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

Oh Man George, I hate to even bring this up but just in case they are still troubleshooting there does seem to be a new little glitch in the system.

 

As of now I've seen the problems crop up only if programs aren't labeled "new" versus "repeat." Some programs, however, that we have set to "record new only" are recording the new episode, but recording it every single time it's on. Even if we still have the previously recorded version on the DVR Memory. 


Example: We recorded the series premiere of Ruby and the Rockits and have two recordings of the same episode that aired just hours apart. 

 

Just FYI. 

Silver Problem Solver
andyross
Posts: 3,325
Registered: ‎10-17-2003

Re: DVR Repeat Stickie (Updated 07/15/09)

Noticed that the season premiere of "Monk" (USA - Aug 7 - 9pm ET) has no New/Repeat flag. The premiere of "Psych" after it is tagged as New.
Visitor
Posts: 2
Registered: ‎02-09-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

[ Edited ]

I am glad I'm not the only one with this issue! Any series recording I have set will record every episode, examples are Speeders on TruTV, House Hunters on HGTV HD, John and Kate plus 8 on TLC HD (These are my wife's shows, i swear lol). It's as if the DVR doesn't recognise the different between "Only New Episodes" and "New and Repeats".  I also noticed that if there are 2 series recordings scheduled at the same time, and you manually cancel one then the other in the "scheduled recordings" menu, the first one that is cancelled will be scheduled to record again. If you cancel it again, the second one will record. It's like playing whack-a-mole! :smileyhappy:

 

Motorola box, firmware 16.53, S/W Version 75.59-a25p2-2S1.r-8.

 

I am a headend tech for another cable company but have Comcast service because of where I live. If it helps, we are still using the previous firmware version and have not had any reported issues.

Message Edited by higgoltz on 07-24-2009 05:31 PM
New Visitor
Posts: 1
Registered: ‎07-25-2009

Re: DVR Repeat Stickie

Having been an RCN customer (where only new episodes recorded as requested) with the exact same hardware but different software it is clear the issue is Comcast software.  If they do not provide an update soon they will continue to lose customers including myself.  I am thankful there is competition in my area.
Contributor
Posts: 8
Registered: ‎06-13-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

Is this issue really fixed?  On 7/25 I recycled my DVR and let it get a new download.  I then removed all my series that I wanted to record. As I reentered them I am still getting repeat episodes scheduled to record well into August.  From what I can tell on this forum is that the issue should resolve itself by the end of July b/c of the channel guide information not being correct and that apparently was corrected.  If this is the case then why am I still seeing repeat episodes well into August being scheduled?
Bronze Problem Solver
lunski
Posts: 1,757
Registered: ‎09-03-2008

Re: DVR Repeat Stickie (Updated 07/15/09)

hello stephen,

 

i will look into this further for you.

George Lunski
"Retired" Comcast Help Forums Administrator
New Visitor
Posts: 1
Registered: ‎07-28-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

  1. What show?   Deadliest Catch, Whale Wars and Hard Time
  2. What time?  Any occurence gets recorded, even though I have the option for "only new episodes" get recorded.
  3. What channel?  DiscoveryHD, Animal Planet HD, National Geographic HD
  4. Was this recorded on a DVR?  Yes.
  5. Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?  I have the Motorola DVR.
  6. Is this intermittent?  No this happens all the time.  It started roughly a month ago.  
  7. Was this a live event?  No
  8. Any additional info you may feel useful.  My DVR started recording all episodes roughly a month ago.  One thing that also occurred about that time was when I made a new series recording, the DVR would record the show on both the SD and HD channels by default, which wasn't the case before.  I had to go in and manually change the setting to not record off the SD channel.  As it is right now this is very annoying, my DVR fills up way too fast and if I set the # of episodes to keep to a low number, I risk getting actual new episodes deleted if I am not actively monitoring the DVR. 
Thanks for your help,
Regular Contributor
Posts: 54
Registered: ‎01-18-2007

Re: DVR Repeat Stickie (Updated 07/15/09)


parker12604 wrote:

George,

 I received a call from Matt and explained the issue to him(He also never heard about it) But was courteous and told me he'd call back after investigating it.

 He called back and stated that it was a known issue and a fix had been pushed out July 15th(a24 and a25) The problem is it will take 14-16 days to purge out the old info and totally fix it. So as far as it goes if on or after the 31st it is still is an issue I'm to call him back if he doesn't call me first.

 I appreciate what you have done and will post what the final results turn out to be.

Thanks

Now to get that internal memo issue corrected:smileyconfused:

 

 


George,

 I'm livid, This was all a lie! I was to call back and speak with Matt today if the issue remained, and of course the issue remains. Well Matt is on vacation. So I talk to a different Matt who explained to me that the fix is SCHEDULED TO BE PUSHED TONIGHT! What? Does anybody really know what is going on there? I'm sick of getting different stories everytime I call. When can we really see this issue fixed? I don't get how this has been an issue for so long and is taking forever to correct. Do you have any info on if we are to get a firmware update tonight or if it will correct this?

Bronze Problem Solver
lunski
Posts: 1,757
Registered: ‎09-03-2008

Re: DVR Repeat Stickie (Updated 07/15/09)

parker and all viewing,

 

i will try to clarify this issue better.

 

1) i have been personally working on resolving this issue with our guide vendor, cable leadership and dvr leadership for the past year. until mid july 2009 the issue was specific channels and shows have issues with their data. the examples gathered here and elsewhere were submitted to our guide vendor to fix.

 

2) aprox mid july 2009 there was a major guide data issue that cause almost all of the data to be corrupted that was sent to comcast. this caused the explosion of repeats that everyone has experienced. this was fixed within just a few days. due to design the data could not be automatically pushed out to correct the guide data. to fix, unplugging and plugging back in after 5 minutes would cause the data to be refreshed, fix only the issue that just occured in mid july 2009, not the issue occuring for at least the past year.

 

3) the overal issue is not fixed. examples are still needed to be provided to the vendor to be fixed until a suitable fix is put into place by comcast and the guide vendor.

 

4) the guide vendor is working on a better fix for the overall issue, no etr...

 

5) comcast is working on a fix that should resolve this almost completly. this fix is a dvr firmware update to be rolled out later this year, a.28. i have tested and am eagerly waiting its arrival.

 

i hope this helps. let me know.

George Lunski
"Retired" Comcast Help Forums Administrator
Contributor
Posts: 9
Registered: ‎10-15-2007

Re: DVR Repeat Stickie (Updated 07/15/09)


ComcastGeorge wrote:

 

2) aprox mid july 2009 there was a major guide data issue that cause almost all of the data to be corrupted that was sent to comcast. this caused the explosion of repeats that everyone has experienced. this was fixed within just a few days. due to design the data could not be automatically pushed out to correct the guide data. to fix, unplugging and plugging back in after 5 minutes would cause the data to be refreshed, fix only the issue that just occured in mid july 2009, not the issue occuring for at least the past year.

 

 


George,

 

Thanks for keeping us updated.

 

A clarification please, on #2.  Does this mean that the current explosion of repeats can only be cured by unplugging the box for 5 minutes?  Does everyone need to do this to fix the issue or is it only in certain areas?   I've been seeing it in the Santa Cruz, CA, area.

Regular Contributor
Posts: 54
Registered: ‎01-18-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

So who is correct?

The firmware was pushed on the 15 of july?

The firmware will be pushed tonight?

The firmware will be released Later this year?

Is there or is there not a firmware being pushed tonight, That may or may not correct some of the issues?

 

C'mon can't we get everybody on the same page at least?

I get tired of getting told what they think I want to hear, I want results!

To be told something totaly different from everyone I speak to is getting old fast.

 

 

Bronze Problem Solver
lunski
Posts: 1,757
Registered: ‎09-03-2008

Re: DVR Repeat Stickie (Updated 07/15/09)


grouch333 wrote:

ComcastGeorge wrote:

 

2) aprox mid july 2009 there was a major guide data issue that cause almost all of the data to be corrupted that was sent to comcast. this caused the explosion of repeats that everyone has experienced. this was fixed within just a few days. due to design the data could not be automatically pushed out to correct the guide data. to fix, unplugging and plugging back in after 5 minutes would cause the data to be refreshed, fix only the issue that just occured in mid july 2009, not the issue occuring for at least the past year.

 

 


George,

 

Thanks for keeping us updated.

 

A clarification please, on #2.  Does this mean that the current explosion of repeats can only be cured by unplugging the box for 5 minutes?  Does everyone need to do this to fix the issue or is it only in certain areas?   I've been seeing it in the Santa Cruz, CA, area.


grouch,

 

this is only occuring on motorola boxes and the recent explosion is able to be resolved by unplugging. shows that appear on aug 1 and afterwards have had the issue (mid july 2009 issue) fixed. some repeats may still record. our comcast dvr firmware update should help elimiate this later this year.

George Lunski
"Retired" Comcast Help Forums Administrator
Bronze Problem Solver
lunski
Posts: 1,757
Registered: ‎09-03-2008

Re: DVR Repeat Stickie (Updated 07/15/09)


parker12604 wrote:

So who is correct?

The firmware was pushed on the 15 of july?

The firmware will be pushed tonight?

The firmware will be released Later this year?

Is there or is there not a firmware being pushed tonight, That may or may not correct some of the issues?

 

C'mon can't we get everybody on the same page at least?

I get tired of getting told what they think I want to hear, I want results!

To be told something totaly different from everyone I speak to is getting old fast.

 

 


i would not be aware of any market firmware updates. any updates mentioned by the local office or to be pushed will not fix this issue until a.28 is released. no markets have received the a.28 version that should resolve this. i believe your market mentioned a.24 or 25 to you on the phone. those versions should fix some previous bugs and functionality.

George Lunski
"Retired" Comcast Help Forums Administrator
Contributor
Posts: 9
Registered: ‎10-15-2007

Re: DVR Repeat Stickie (Updated 07/15/09)


ComcastGeorge wrote:

 

this is only occuring on motorola boxes and the recent explosion is able to be resolved by unplugging. shows that appear on aug 1 and afterwards have had the issue (mid july 2009 issue) fixed. some repeats may still record. our comcast dvr firmware update should help elimiate this later this year.


 

Thanks again, George.  That's what I have, so will go unplug my DVR for 5 minutes.

 

Regular Contributor
Posts: 54
Registered: ‎01-18-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

[ Edited ]

grouch333, Did it work for you? I unplugged mind and it is still doing it, Only know it is doing it to MORE SERIES RECORDINGS THAN BEFORE!!!!!!

So per usual, I was lied to from the beginning, They seem to tell you what they think you want to here to get you off the phone and there was nothing done to fix the issue like I have been lead to believe. In fact it is only become worse!

When you call about it they state it is the first they have heard of it when in fact it has been going on for way too long. Even their "DVR Specialist" have no idea it is an issue which leads me to believe there is no fix in site.

If everybody called in and demanded a reoccurring credit(I got 6 months) until they get it fixed they would take it seriously. I refuse to pay for halfassed services!

Message Edited by parker12604 on 07-31-2009 10:25 AM
Contributor
Posts: 9
Registered: ‎10-15-2007

Re: DVR Repeat Stickie (Updated 07/15/09)


parker12604 wrote:

grouch333, Did it work for you? I unplugged mind and it is still doing it, Only know it is doing it to MORE SERIES RECORDINGS THAN BEFORE!!!!!!


Version a25 after the reboot on my Motorola DCT-6412 III 

 

No change in the recording repeats, when the  DVR is set to record only "new."

 

Examples: These aren't all of them, but a few samples.  These are all after the Aug. 1st date that George mentioned.  Or did he mean that on Aug. 1st, the guide would change and what I'm seeing now may not be what I'll see then?

 

Aug. 2nd

Monk - USA

In Plaing Sight - USA

Next Food Network Star - Food - 7 repeat episodes set to record!

 

Aug 3rd

Anothony Bourdain - Travel Channel - 5 repeat episodes

 

Aug 7th   Monk - USA - 8 episodes

 

One thing I did notice was that the guide repopulated *much* faster than I've ever seen it before.  Usually it takes 48 hours or more to get the full two week.  I checked every so often yesterday and the guide added more and more.  I wasn't checking all the time, but at 11 hours I had the full two weeks showing. 

Visitor
Posts: 4
Registered: ‎07-30-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

I tried the unplug routine on 7/30, and let it rebuild the guide overnight. I still have about eight copies of Monk set to record in one day -- etc. It made absolutely no difference. I tried calling customer service. The woman I spoke to explained that it wasn't Comcast's fault -- it was the fault of the guide provider and Motorola, and it would never be fixed. I guess I should be angry, but since I no longer believe anything a Comcast employee says, I need to be consistent and not believe even the bad news.

 

Several neighbors have AT&T's UVERSE. It got off to a rocky start, but the DVR works, they can record more than two channels simultaneously, and DVR recordings can be watched on any box in the house -- Whole Home DVR. Everyone seems to be very happy with it. It's  either that, or a Dish. )-8

Contributor
Posts: 19
Registered: ‎11-19-2006

Re: DVR Repeat Stickie (Updated 07/15/09)

Well, I'm in the process now of trying the unplugging routine, & just got the box up and running a couple minutes now, so it will be a very long while before I can notice if there is any difference. Not sure why these guides take so long to update the guide data, while my PC and the BeyondTV guide software program can do its entire guide data for a couple weeks within 5 minutes or less ... & it's using the same Comcast connection! It takes my DVR at least a day to completely fill from my experience in doing it several times over the last couple months. I could even be slightly happy if the entire guide was populated after a few hours, but that certainly is not the case. Why does it take so long?

 

I also don't have much faith that the guide issues will be corrected anyway after the unplugging routine today, but we will see. Today I had several repeats scheduled to record for the USAHD channel & Burn Notice. Several episodes from 2008 as well as several repeats from earlier 2009 were scheduled to record incorrectly. There are also several Burn Notice episodes from 2007 that are on USAHD today which are not being scheduled to record. The only difference between those repeats not scheduled to record & those repeats which are scheduled, is the word "Repeat" in the description information for those 2007 shows which aren't being scheduled to record. None of the other repeat episodes had the word "Repeat" anywhere in their episode description information, which makes perfect sense why they are being scheduled to record again if that is the flag the DVR software uses to determine repeats.

 

So George, can you or anyone enlighten me in how the DVR software actually uses the guide data to differentiate between New & Repeat?

 

Is it a flag bit of On or Off embedded in the data which is sent along & tells the DVR it's New or a Repeat, or does the DVR software actually use the description information and specifically look for the words "New" or "Repeat" in it to differentiate between the two?

 

Either way I can't see why it is taking so long to fix what seems to be a simple issue, if someone would actually work on it!

 

If it's a simple bit sent in the data stream that needs to get set On or Off to differentiate between New & Repeat, then fix the darn bits in the guide data and send the correct flag for each show.

 

If the software actually parses the description looking for a "flag" of "New" or "Repeat", then again, just fix the data descriptions so they ALL have what is needed in them to correct this issue. It's been months & months, and it seriously shouldn't have taken this long.

 

Really, IMO, if the latter above is true, all the DVR should be programmed to know is "New" & not even use "Repeat", & doesn't need to know both. If you only used "New" in the descriptions, then any show not stating "New" in its description in the guide should mean it is a repeat or not a first run movie/show/series episode etc., & customers & the DVR should relize it very easily. This would entail a lot less guide data because there are a lot less new or first run movies/shows/series episodes than there are repeats. However, when using "Repeat", most shows will require that in the description because most shows are not new, so that means a lot more data transmitted with all those shows specifically showing "Repeat" in their descriptions, so why use it at all? Why is it necessary for me or anyone to have to read the word "Repeat" in a description, especially if we already would know that if it doesn't specifically say "New", then it should be a "Repeat"! Maybe it's just me, but I believe that makes it a lot more simple for the programming & uses up less bandwidth & time for downloading the guide data. How difficult would it be to just make sure every new or first run movie/show/series episode has the word "New" in its descriptipn, and then make the guide software use that as the only flag to discern New shows from Repeats? Is it really more difficult than that, have I simplified it too much, & that isn't logical or possible? Please, if you can George, or other Comcast rep, or anyone for that matter, explain why ... thanks. 

Recognized Contributor
Posts: 874
Registered: ‎07-03-2003

Re: DVR Repeat Stickie (Updated 07/15/09)

George, I have to agree with the others. I'm not seeing much/any improvement post-8/1. I unplugged my Moto box for a couple hours yesterday. After powering it up again, I moved some shows around in my series priority list to shake things up. Things look no better today than they did starting in mid-July. Just taking a look at this week and one example from the next, the following repeats are set for recording, even though I've flagged all the series as new episodes only:

8/2 9:30 AM Travel Channel Passport to Great Weekends
8/2 11:00 AM BBC America Friday night w/Jonathan Ross
8/2 2:00 PM Food Network Next Food Network Star
8/2 3:00 PM Food Network Next Food Network Star
8/3 3:00 PM BBC America Gordon Ramsey's F Word
8/3 5:00 PM BBC America Gordon Ramsey's F Word
8/4 5:00 PM BBC America Gordon Ramsey's F Word
8/5 3:00 PM Bravo Top Chef Masters
8/5 4:00 PM Bravo Top Chef Masters
8/5 5:00 PM Bravo Top Chef Masters
8/5 5:00 PM BBC America Gordon Ramsey's F Word
8/5 6:00 PM Bravo Top Chef Masters
8/6 12:00 PM Travel Channel Passport to Great Weekends
8/6 5:00 PM BBC America Gordon Ramsey's F Word
8/6 10:30 PM Comedy Central Important Things/D. Martin
...
8/16 11:00 AM Travel Channel Anthony Bourdain/No Reservations
8/16 2:00 PM Travel Channel Anthony Bourdain/No Reservations
8/16 6:00 PM Travel Channel Anthony Bourdain/No Reservations
8/16 7:00 PM Travel Channel Anthony Bourdain/No Reservations
8/16 8:00 PM Travel Channel Anthony Bourdain/No Reservations
Cable Expert
cypherx
Posts: 1,060
Registered: ‎08-02-2005

Re: DVR Repeat Stickie (Updated 07/15/09)

I did the whole power pull and allow it a few hours to download new guide data.  This did not fix the problem.


The DVR is recording TLC HD almost all day today up until 11 PM.  I went in and canceled the recordings, but it was a combination of Cake Boss and Jon & Kate repeat episodes.

 

Also I see the problem on Oxygen with Tori & Dean, VH1 is also a big offender with their programming, and also Gene Simmons Family Jewels on A&E HD.  Also Top Chef Masters seems to record A LOT.

 

Top Offending Networks:
TLC HD

VH1
MTV

Bravo
Oxygen

Discovery HD 

Contributor
Posts: 8
Registered: ‎06-13-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

Can we get any kind of credit for toward our comcast bill for this ongoing disaster?
Regular Contributor
Posts: 54
Registered: ‎01-18-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

[ Edited ]

StephenCorbett wrote:
Can we get any kind of credit for toward our comcast bill for this ongoing disaster?

 

YES, Definitely! Read my post on page 2 dated 7/20. How can they charge for a service that is not working as intended and we are paying for. Retentions gave me a reoccurring credit for 6mths since it will not be fixed until "Sometime Later This Year". Make sure you have this thread information when you call. Notice the date this thread was started 1/26/2009. Plus do a google search and you will see it has been going on much longer then that. Be warned when you call they will state that "This is the FIRST they've heard of it" Acting all clueless. Which irritates me even more. When you get the first rep state you wish to get transferred to retentions since there is no fix in site, They will try to troubleshoot or transfer you to a DVR specialist who again has never heard of the issue. I was on the phone for a couple of hours. Don't let them waste your time.
Message Edited by parker12604 on 08-02-2009 06:09 PM
Contributor
Posts: 19
Registered: ‎11-19-2006

Re: DVR Repeat Stickie (Updated 07/15/09)

Just as expected, unplugging the DVR and plugging it back in yesterday to repopulate the guide did nothing to fix the incorrect series recording issue. On Tuesday there are 3 episodes of Warehouse 13 to record on SyFyHD, 1 new, 2 repeats. On Thursday there are 8 episodes of Burn Notice set to record on USAHD, 7 repeats and 1 new! Thats just on those days, however there are many other days with repeats of Warehouse 13 & Eureka set up on SyFyHD to record, as well as repeats of Burn Notice on USAHD, Dexter on ShowHD, Hung on HBOHD etc. 

 

As others have done, it's definitely time to call retentions and start getting credits until it's fixed.

 

 

Contributor
Posts: 5
Registered: ‎08-02-2009

Re: DVR Repeat Stickie (Updated 07/30/09)

I have a Motorola.

 

This happens with pretty much EVERY series I tape. Any channel. Any time. I''ll set up a series recording & say only new episodes. It will record pretty much every ep. 

 

But almost worse is I will go painstakingly go through the list in the shows to DVR and tell it to not record those repeat episodes and the symbol changes from solid to the outline to show it is on don't record...and it still records the episode! Plus when I try to set the episodes to don't record, if I do one in a time period and then go to another show in that time period..it reactivates the first show I told it not to record. Maddening!

 

The other night, all of a sudden the TV changes channel as I am watching something & goes to start recording this show that had clearly had on it to not record in the DVR list. And I have had a few shows that will simply not delete from the HD once I finished watching them. Very annoying.

 

It will also notify me that a recording is about to start even if there is only one show scheduled to be recorded & only give me the option to hit change the channel to the one to be recorded or not record it at all. So I have to interrupt the show I am watching, let it switch to the other channel & then switch back to the one I was watching. The system is starting to be more effort than it is worth & I''m thinking Tivo might be the way to go. You really need to get this system working.

Cable Expert
cypherx
Posts: 1,060
Registered: ‎08-02-2005

Re: DVR Repeat Stickie (Updated 07/30/09)

Yeah the problem with canceling recordings is it will never let you cancel more than one simultaneous recording.  If you have two recordings on at 4 PM, you can cancel one of those, but not both.  As soon as you go to cancel the second one, the first one re-enables!  It's impossible to clear out all of the recordings.

 

I went through and eliminated many of the scheduled recordings for Jon & Kate plus 8, Tori & Dean, Gene Simmons Family Jewels, and Deadliest Catch, but I couldn't eliminate them all.   There was a screen full of Tori & Dean episodes and it would only cancel every third one for some reason.  Not sure what the problem is with this box.

 

Why dont' they just release the Tivo software for these boxes?  Now they are enabling remote DVR programming over the Internet with Comcast Tivo, which is only available to a select few in the New England regions. 

Visitor
Posts: 2
Registered: ‎02-09-2007

Re: DVR Repeat Stickie (Updated 07/30/09)

I can confirm that my DVR is still doing the same thing....as expected, a power cycle didn't work, and neither did deleting the series recording and rescheduling it.

Recognized Contributor
Posts: 874
Registered: ‎07-03-2003

Re: DVR Repeat Stickie (Updated 07/15/09)

I should've waited awhile longer before wasting time compiling that list of repeats the DVR is scheduled to record.  A few hours after I posted, the number of incidences of repeats scheduled to be recorded had risen by at least twofold compared to what I posted previously.  We know there is a problem with the software, but it's fairly obvious that something changed in mid-July to make the situation much worse.  Presumably what changed was the guide data.  Does anybody else wonder if Comcast is actually shelling out money for this lousy guide data?!  They certainly shouldn't be, just as we shouldn't be paying for a service that wastes so much of our time, whether the waste comes in the form of the time it takes to cancel the recording of repeats or the time it takes to manually set up invidual recordings for each episode of many or most of series we watch.  After wasting all that time, I certainly don't feel like spending a couple hours battling CSRs in an attempt to land a recurring credit until the problem is resolved.  Why doesn't Comcast automatically offer a credit to every customer who is paying for DVR service that doesn't function as advertised until the problems are resolved?  I'm not saying that we should receive a credit for the entire DVR fee, but it seems like all DVR customers should get at least a small break to make up for the hassle and irritation.

Visitor
Posts: 2
Registered: ‎09-07-2003

Re: DVR Repeat Stickie (Updated 07/15/09)

Unplugging and restarted the DVR certainly won't work.  I didn't know this was a common problem and thought my DVR was going haywire.  So I had the Comcast technician out here to work on it.  He, of course, didn't see a problem and didn't even know there was one.  I convinced him it must be my DVR, and hecame back the next day and replaced it with another.  To my dismay, it's doing the same thing: recording all programs, not just new ones; and recording programs I've gone through and told not to record.

 

Something else that isn't addressed is that the time on the guide has been off by about 40 seconds for months!  Everything that I've recorded starts 40 seconds into the show, and ends early as well, obviously.

 

Needless to say, I'm not happy with Comcast's service and find it extremely frustrating!

Visitor
Posts: 4
Registered: ‎07-30-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

I tried e-mailing Customer Service, #4 on this page http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html  I got an email back, explaining that all I had to do was delete the series and re-create it. Of course that didn't work, so I e-mailed "Corrine" at the following address: ecare@comcast.com

Should you decide to send an e-mail, make it Attn: Rick Germano. He's the head of "Customer Care". Anyhow, a sweet young thing called me from the "Executive Offices", and BELIEVE IT OR NOT blamed the whole thing on TV Guide -- she said there was nothing more Comcast could do. TV Guide refused to give them the correct information, Comcast could do no more -- it was simply not their (Comcast's) fault and was beyond their control!!!! Aieeeee!!! I didn't want to make her cry, so I said, "You know, what you should be telling me is that Comcast takes this seriously and is working very hard, VERY HARD, to solve the problem. She replied, "I can't say that, it would be a lie". Aieeeee!!!! again! All I can say is -- Uverse, FIOS, Dish, and DirecTV.

Cable Expert
cypherx
Posts: 1,060
Registered: ‎08-02-2005

Re: DVR Repeat Stickie (Updated 07/15/09)

The TV Guide part is true, as other cable providers with the bland blue I-Guide also have the same problem.  In my opinion it sounds like a great time to fire TV Guide and get some other provider, such as Tribune.

 

The guide really needs overhaulin anyway.  Can't wait really.  If I had competition in my area, I would be long gone. 

Contributor
Posts: 8
Registered: ‎06-13-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

I ordered my TIVO HD yesterday.  As I already have a series 2 TIVO I got a HD for 199 and lifetime service for 299.  I loose on demand for now (TIVO told me that there are cable cards in the works to handle On demand) but I can use my Netflix account for streaming movies.  I was told by Comcast in ATL that it is only $1.50 for a pair of cable cards a month.  This is well worth the price not to have this hassle anymore.
Cable Expert
WarEagle57
Posts: 10,670
Registered: ‎12-31-2004

Re: DVR Repeat Stickie (Updated 07/15/09)


StephenCorbett wrote:
...I was told by Comcast in ATL that it is only $1.50 for a pair of cable cards a month.
...

You only need a single M-card.  It may not cost you anything more, since it will substitute for the regular digital box for your account.

Contributor
Posts: 8
Registered: ‎06-13-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

Thanks for the info.  I really appreciate all the work you have done on your customers behalf.  Its good to know that you are out there trying to get this issue resolved. 
Contributor
Posts: 8
Registered: ‎12-10-2008

Re: DVR Repeat Stickie (Updated 07/15/09)

I discovered last evening that the majority of programs now have their new/repeat flags set correctly. I was able to clean up my recording schedule by deleting and re-adding all of my series recordings. It might be possible to clean up the schedule just by going into each series recording, changing "what to record" from new to new+repeats, saving the change and then going back in and changing it back to new only. I didn't try that.
Contributor
Posts: 9
Registered: ‎10-15-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

Alan -

 

I've tried setting a few series to "new and repeats" and then back to "new."  So far, so good.  This looks to be working.  I'm seeing the new episode and no repeats set to record.

 

Thank you!  Thank you!  Thank you!

Regular Contributor
Posts: 54
Registered: ‎01-18-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

It is not fixed, I tried what you guys suggested and It still is recording all episodes of Surf Patrol including all the episodes of the surf patrol marathon going on aug 15th, All episodes of flipping out, new and repeates, All of judge judy, all of judge alex, food network challenge, chopped, etc........
Contributor
Posts: 9
Registered: ‎10-15-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

Re: Changing series recordings on Motorola DVR from "New" to "New and Reats" and back to "New."  This requires several screens to confirm the changes to each series.  I went back to the episode recap each time, before changing the setting back.  YOu have to do this to save the settings.  (I did this on the scheduled episode screen.)  A pain, but much less of a pain, as it only has to be done once. (I hope!)

 

I've gone through and checked most of my series recordings.  Most worked! But some didn't.  They are:

 

PBS     History Dectectives

TNT     Dark Blue

USA     In Plain Sight

FX       Rescue Me

BBC      Being Human

Syfy     Eureka, Warehouse 13

Food     Food Detectives, Next Food Network Star

 

I have now checked all my recorded series that are showing on the schedule.  My list of programs to be recorded is dramatically better and much shorter. 

 

It appears Comcast has finally done something to help this.  Or maybe this is the procedure you have to do after the last update and not just reset the box. 

Visitor
Posts: 3
Registered: ‎09-10-2007

Re: DVR Repeat Stickie (Updated 07/30/09)

Thought it was just me!

  1. What show? all my series recordings on expanded cable.
  2. What time? every time it shows!! 1200am-1159pm
  3. What channel? any on expanded cable.
  4. Was this recorded on a DVR? a comcast DVR.
  5. Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta? Motorola
  6. Is this intermittent? NO!
  7. Was this a live event? no
  8. Any additional info you may feel useful.  I've tried different settings like saving different numbers of programs (down to only 1 episode), only new episodes (which is what i want but keep getting repeats back to the beginning of time), and wind up leaving the new episode on and wasting space all week long.  I'm in CA.

 Thank you for paying attention and trying to do something about this.  I hope it is fixed soon.

Regular Contributor
Posts: 44
Registered: ‎02-25-2007

Re: DVR Repeat Stickie (Updated 07/30/09)

So far, no good.


Same old same old. 


Sure, I'm on yet ANOTHER $14+ credit for my DVR but really, I'd rather PAY and have the service WORK. 


So far the only fix is to basically cancel all series recordings and go back in and paintstakingly manual enter episodes to be recorded by scrolling through the Guide program by program two-weeks at a time. 


How can Comcast continue to ignore this issue when their DVR service is being rendered basically unusable by customers? I mean this isn't a "glitch" anymore. It is basically "your DVR can no longer be programmed to work in the 'fix it and forget it way" that makes DVRs so charming. 

 

Comcast CS helpfully advised that if I would simply
research when new episodes of my programs were airing and then go in to
each of those times/dates and enter a manual recording - I'd be all
set. 



To which I can only say, "welcome to VCR Technology c. 1985!" 

 

Remember, call 1-800-Comcast and speak politely but firmly to their CS reps on a regular basis. I have it on good authority that it costs them at least $7 every time a CS rep has to speak to one of us about this. Tell them you will be receiving your monthly DVR credit. You will thus cost them money which, I suspect, is the only way to get through to them. 

 

I call them in the early a.m. while I am kicking back with my coffee, clearing out the previous day's crazy recordings on the DVR. I figure if I have to babysit the DVR and monitor it daily, the least they can do is keep me company while I do so. 

Silver Problem Solver
andyross
Posts: 3,325
Registered: ‎10-17-2003

Re: DVR Repeat Stickie (Updated 07/15/09)

Do you need to do it for all? Typically, changing and saving just one program should trigger a full schedule rescan.
Contributor
Posts: 9
Registered: ‎10-15-2007

Re: DVR Repeat Stickie (Updated 07/15/09)

[ Edited ]

andyross wrote:
Do you need to do it for all? Typically, changing and saving just one program should trigger a full schedule rescan.

 

I found I needed to do it for each and  every program.  Changing and saving one series did force a rescan, but the rescan only changed the repeat episodes for that one series.  So apparently there's some sort of flag within each series that needs to be reset. 

 

George had said that after Aug. 1st things should settle down.  I didn't see the change until after I chaged each show from "new" to "new and repeats", saved and then went back in and changed it back to "new" and saved again.  I had done a reset on my Motorola box a few days ago and it changed nothing for me. 

 

This hasn't fixed all my series, but it has fixed most of them and in that group are shows that tend to run in "marathons," so my bogus recordings have gone down dramatically.  Monk, Psych, Anthony Bourdain and others now work as they should.  No more deleting 7 or 8 instances of shows I've already seen every day.

 

While it's a major pain to do the editing for each series, I'm hoping that it will only have to be done once.  This will still save major time in the long run, as I won't have to go in and delete repeat episodes every day before they record again and fill up my box, so that I can't record the shows I really want to see. 

 

Message Edited by grouch333 on 08-06-2009 03:32 PM
Recognized Contributor
Posts: 874
Registered: ‎07-03-2003

Re: DVR Repeat Stickie (Updated 07/15/09)


grouch333 wrote:


andyross wrote:
Do you need to do it for all? Typically, changing and saving just one program should trigger a full schedule rescan.

 

I found I needed to do it for each and  every program.  Changing and saving one series did force a rescan, but the rescan only changed the repeat episodes for that one series.  So apparently there's some sort of flag within each series that needs to be reset.


 

I noticed last night that at least one program for which I've set up a series recording (House Hunters International) now seems to have proper Repeat flags.  As others have noted, however, this had no automatic impact on what the DVR was planning to record.  I'll have to try some of the tricks to shake things up this weekend to see if my DVR will honor the Repeat flags.

Silver Problem Solver
andyross
Posts: 3,325
Registered: ‎10-17-2003

Re: DVR Repeat Stickie (Updated 07/15/09)


rardin wrote:
 

I noticed last night that at least one program for which I've set up a series recording (House Hunters International) now seems to have proper Repeat flags.  As others have noted, however, this had no automatic impact on what the DVR was planning to record.  I'll have to try some of the tricks to shake things up this weekend to see if my DVR will honor the Repeat flags.


Unfortunately, there appears to be another bug. It seems as if a series program is set to record because it had no flag, it will not automatically clear if a REPEAT flag is then added. Yesterday, I had to go through the priority list and do the 'new and repeat' and back to 'new only' for several shows.

 

I think one of the first posts mentioned that some of the flag info was NULL intead of NONE. Maybe that confused the series scheduling and is preventing the recognition of the updated repeat flags?

Frequent Visitor
Posts: 4
Registered: ‎02-19-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

1) i have been personally working on resolving this issue with our guide vendor, cable leadership and dvr leadership for the past year. until mid july 2009 the issue was specific channels and shows have issues with their data. the examples gathered here and elsewhere were submitted to our guide vendor to fix.

 

 

 

 

Mr. Comcast,

 

Are you serious? Were you hired just to deal with this? It seems like you havent been very effective at all. I would have been fired if I told my users to be patient for more than a year while we try to resolve "issues".

 

This problem is way older than a year ns you can see on this post that was made on February 2008.

 

Please read this link, it shows that Comcast is unable to fix anything.

 

 

Dear Comcast, Why Is My DVR So Dumb?

 

http://newteevee.com/2008/02/29/dear-comcast-why-is-my-dvr-so-dumb/

 

 

Regular Visitor
Posts: 3
Registered: ‎07-14-2009

Re: DVR Repeat Stickie (Updated 07/15/09)

First I would like to thank Comcast for making this problem even worse, I didn't think that level of incompetence was possible until I started dealing with Comcast. My DVR is now recording shows that clearly say "REPEAT" in the title !?"#*?@^%? It was gonna tape 8 Kathy Griffins tonight! I have already turned off shows like L&O, Burn Notice, Top Chef Masters etc. etc. etc. The funny thing is that even if this "problem" was fixed overnight it will still be a POS product because it will still try to record episodes of shows that we have alreadly recorded, watched and deleted. Yeah guys remember that problem?? I think we forgot how bad that was. I think this latest problem is just so bad we forgot all the other things that need fixing...lol.  Maybe this is Comcast's newest ploy....make a worse problem so we forget the already staggering list of problems!!!

 

10 months and counting till my promotion ends and I go FIOS !!!