XfinityTV and Equipment

[JEO]

I can confirm that on Tuesday Stargate Universe on Syfy HD channel 736 recorded the second showing at 8PM instead of the "new" showing at 6PM like it usually does.   The DVR is a Motorola DCH3416.  The whole purpose of having it record at 6pm is to free up the dvr for recording other shows during primetime.  (8pm to 11pm here in northern California).  I looked ahead in the schedule and it shows that it will record at 6pm next Tuesday.  Will keep an eye on it. 

[day_day]

still a problem yet comcast still has no clue what they are talking about when i call in an tell them. all i can do is laugh when i talk to these people. 

[eZAK]

I have had good success in swaping out the old DVR's for the new latest and greatest versions.

It takes me about a half an hour to swap out two DVRs including driving to and from Comcast and waiting in a short line. And it's all free!

Also, if you want better service use their 'Live Chat' option!

[jrinkaty]

I just spent two hours with a technician at my home on at their service center.  There is definitely a programming glitch.  I can see that others have reported this several months to years ago, and Comcast has not fixed it.  I'm really disappointed in comcast.  I just got xfinity rolled out, and the problem is with the programming option on "new episodes only".  The code is pointing to "new and repeat episodes".  It would be an easy fix, why don't they. 

[obtb]

I see this has been going on for years. Just got the new guide yesterday. Set to record only new episodes, but it recorded ALL. Show Swamp People, all times, Channel 71, box SA8300HD. also did all shows of Deadliest Catch, Channel 44. Been with Comcast from day 1, May get satellite dish now. Very unhappy!

[andyross]

Your SA box has been updated to iGuide S25 (SA/Cisco verison of Motorola A25), which doesn't have the history feature that was added to A28 on the Motorola's. Hopefully, Comcast will get the two platforms in sync eventually.

[jg1053]

They've just rolled out XFINITY in Memphis, and I'm ticked to see that a 2+ year old problem is still happening. I have 2 problems that many posters listed: same programs recording multiple times (L&O UK, Breakout Kings) and that I can no longer ask to record a cable second airing in a different time slot to avoid conflicts (e.g. Breakout Kings re-airs at 10pm CT Sundays, against CSI: Miami and the last minute of DH - a whole 'nother annoying issue).

While I'm ok saying goodbye to the last min of DH, I can see this being an issue on a lot of weekday nites, when I have been used to programming Top Chef, Project Runway, etc. to record the second airing.

My box is an SA 8300 HD.

[tweetboy]

This new DVR software is absolutely horrible.  I'm also in Memphis (temporarily) and when the new software I was loaded, I was so disappointed in all the "improvements" that were made.

With the old software, I would record 'Fox Soccer Report' which is shown live as a new episode at 9:00pm every day.  Fox Soccer Channel (219) then repeats the 9:00pm show at 12:00am, 4:00am, 5:00am and 10:00am.  So now, in order to watch one episode, I have 5 on the DVR.  The description even says 'New' on the 9:00pm showing.

Also, I used to be able to record "English Premier League Soccer" and set it to record all new episodes, and it would work great.  I would be able to get all the new episodes on Fox Soccer.  The new software doesn't recognize "EPL Soccer" as a episodic show, so it doesn't even give me the option to record the series.  So now I have to go day by day, hour by hour and set each match to record individually.  Ridiculous!

I can't believe that they can't figure out how to not record multiple episodes of a show, when you select "New Episodes Only."  Back in NJ, we have Dish Network in our house because we were so sick of Comcast.  Dish is OUTSTANDING and will soon be switching in the Memphis apartment if they can't get this fixed by next week (which I highly doubt, since the problem has been around since 2008, apparently)

Scientific Atlantic Explorer 8300HD

[harrigary]

Unless I hit record at the time the show is on and leave it on that channel it will not store the recording. This happens on all channels for all shows. It also does not seem to matter how I set the recording. It does this with the remote, the iOS apps or online scheduleing 

[SpeedDiva]

noone has showed me how to set up my DVR to record my shows? have looked every where ...how do I set iy up?

[commanguy]

speeddvia

Maybe this will help?

http://xfinity.comcast.net/ui/pdf/meetyourguide/userguide_en_es.pdf

[davelanger]

The issue seems to be when repeated shows just give a generic overview of the show.

For example pawnstars, just talking about a family own pawn shop etc etc.

And  those get recorded.

[SpeedDiva]

Thank you!! That gave me alot of answers!!!

[Rabelais]

What show? All

What time? All

What channel? All

Was this recorded on a DVR? N/A

Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta? Motorola

Is this intermittent? Unknown

Was this a live event? N/A

Any additional info you may feel useful

This morning when I checked Scheduled Recordings all I saw was "No Listings Available".  I have 90+ series recordings, and by going into each of them and modifying the settings I was able to repopulate the Scheduled Recordings.  Then an hour or so later when I checked again, Scheduled Recordings showed  "No Listings Available". Support reset the box, but it doesn't seem to have helped.

I suspect a software (78.54) or firmware (22.65) issue.

Thank you for your support.

[amass]

this one i think i can actually answer  - another annoying thing with the

'upgrade" - you only see your scheduled recordings by day - so when you clicked scheduled recordings and it says none click the right arrow and you'll see the next days.....

[Rabelais]

  amass sez:

this one i think i can actually answer  - another annoying thing with the

'upgrade" - you only see your scheduled recordings by day - so when you clicked scheduled recordings and it says none click the right arrow and you'll see the next days.....

Thanks, but it wasn't showing anything for any day.  Modifying the series settings for a show would cause it to show up in the Scheduled Reportings temporarily, but then it would disappear again after a while.

[BobnDeb]

1. show?                 Daily Show
2. time?                  11:00 PM
3. channel?             Comedy
4. recorded DVR?   Yes
5.                             Scientific Atlanta 8300 HDC
6. intermittent?         No

[hansmadl]

Chelsea Lately and The Soup for me.

[amass]

• What show? Top Chef
• What time? 5/4/11 and 5/11/11 10 pm
• What channel? Bravo
• Was this recorded on a DVR? Yes
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta 8300 HD
• Is this intermittent? Does 2 weeks in a row count as intermittent?
• Was this a live event? DVRed
• Any additional info you may feel useful DVRnly recorded part of the show - 2 minutes for 5/4/11 episode and 21 minutes for 5/11/11 episode. Both showed as being fully (60 minutes) recorded. Both looked like I had plenty of time left on the bar while I was watching. Both abruptly stopped.

[amass]

• What show? Top Chef
• What time? 5/4/11 and 5/11/11 10 pm
• What channel? Bravo
• Was this recorded on a DVR? Yes
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta 8300 HD
• Is this intermittent? Does 2 weeks in a row count as intermittent?
• Was this a live event? DVRed
• Any additional info you may feel useful DVRnly recorded part of the show - 2 minutes for 5/4/11 episode and 21 minutes for 5/11/11 episode. Both showed as being fully (60 minutes) recorded. Both looked like I had plenty of time left on the bar while I was watching. Both abruptly stopped.

[amass]

• What show? graham norton
• What time? 10 pm
• What channel? BBC America
• Was this recorded on a DVR? I was watching live and it was supposed to be recording as well
• Which box are you using?Scientific American Explorer 8300 HD
• Is this intermittent? ?
• Was this a live event? I was watching live and recording
• Any additional info you may feel useful I was recording and watching live. I had to pause the show to tend to my children. I unpaused and went to watch the rest but my recording stopped at 35 minutes (show is 1 hour long). It had stopped recording at 11 pm even though I had not caught up to live TV and also have it set up as a series recording. I only got the first 35 minutes.

[amass]

• What show? graham norton
• What time? 10 pm
• What channel? BBC America
• Was this recorded on a DVR? I was watching live and it was supposed to be recording as well
• Which box are you using?Scientific American Explorer 8300 HD
• Is this intermittent? ?
• Was this a live event? I was watching live and recording
• Any additional info you may feel useful I was recording and watching live. I had to pause the show to tend to my children. I unpaused and went to watch the rest but my recording stopped at 35 minutes (show is 1 hour long). It had stopped recording at 11 pm even though I had not caught up to live TV and also have it set up as a series recording. I only got the first 35 minutes.

[amass]

• What show? MAD, Adventure Time, and The Soup
• What time? All
• What channel? CN and E!
• Was this recorded on a DVR? Yes
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta Explorer 8300 HD
• Is this intermittent? No, happens every time
• Was this a live event? ?
• Any additional info you may feel useful DVR records these three shows every single time they are on - new or repeat. description in guide clearly says NEW or REPEAT. I have all three set up for NEW ONLY

[amass]

• What show? MAD, Adventure Time, and The Soup
• What time? All
• What channel? CN and E!
• Was this recorded on a DVR? Yes
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta Explorer 8300 HD
• Is this intermittent? No, happens every time
• Was this a live event? ?
• Any additional info you may feel useful DVR records these three shows every single time they are on - new or repeat. description in guide clearly says NEW or REPEAT. I have all three set up for NEW ONLY

[amass]

• What show?America's Got Talent & Raising Hope
• What time? I guess Tuesdays at 9:30
• What channel? NBC and FOX
• Was this recorded on a DVR? Trying to set it up
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta Explorer 8300 HD
• Is this intermittent? N/A
• Was this a live event? Setting up the DVR
• Any additional info you may feel useful I was trying to set up the DVR to record the series America's Got Talent and it told me it conflicted with Raising Hope even though Raising Hope is over for the season and I only had it set up to record "new" episodes. I tried changing the series priority and it didn't help so I ended up cancelling the future recordings of Raising Hope from the series priority screen.... This didn't make any sense and hasn't happened to me before 9where I could not record a summer series because of a series that wasn't on....

[amass]

• What show?America's Got Talent & Raising Hope
• What time? I guess Tuesdays at 9:30
• What channel? NBC and FOX
• Was this recorded on a DVR? Trying to set it up
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta Explorer 8300 HD
• Is this intermittent? N/A
• Was this a live event? Setting up the DVR
• Any additional info you may feel useful I was trying to set up the DVR to record the series America's Got Talent and it told me it conflicted with Raising Hope even though Raising Hope is over for the season and I only had it set up to record "new" episodes. I tried changing the series priority and it didn't help so I ended up cancelling the future recordings of Raising Hope from the series priority screen.... This didn't make any sense and hasn't happened to me before 9where I could not record a summer series because of a series that wasn't on....

[amass]

• What show?Glee and Law & Order SVU
• What time? May 17th & May 18th
• What channel? FOX and NBC
• Was this recorded on a DVR? It should have been!!
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta Explorer 8300 HD
• Is this intermittent? I guess, yes
• Was this a live event? DVR'd a regular show
• Any additional info you may feel useful I went to watch these shows, which have always recordered with no problems in the past and neither one was on my DVR

[amass]

• What show?Glee and Law & Order SVU
• What time? May 17th & May 18th
• What channel? FOX and NBC
• Was this recorded on a DVR? It should have been!!
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta?Scientific Atlanta Explorer 8300 HD
• Is this intermittent? I guess, yes
• Was this a live event? DVR'd a regular show
• Any additional info you may feel useful I went to watch these shows, which have always recordered with no problems in the past and neither one was on my DVR

[rog286713]

Can someone lock this thread?  It has been over 2 years since this thread was started and nothing has been done to fix the problem with the box recording shows multiple times because the guide data is wrong.  People post on here constantly and nothing gets done, so unless comcast is going to address the issue it is useless to have people still post here.

thanks

[amass]

the guide data CLEARLY says "new" or "repeat"

[rog286713]

amass sorry to disagree with you but having this system for over 10 years I can tell you that not every show says weather it is new or a repeat that is why the dvr records shows 10 times when its only set to record new.  the guide data does not always show if its new or not so the dvr records as a failsafe this has been discussed and verified for years.  Ill give you an example I have to go into my dvr recordings weekly and cancel the ones that are going to record because there was no guide data just a general description of the show.  I had to cancel numerous shows last night because of this issue.

[amass]

the shows that I posted about above did - I verified it.

[amass]

• What show? graham norton
• What time? 10 pm
• What channel? BBC America
• Was this recorded on a DVR? I was watching live and it was supposed to be recording as well
• Which box are you using?Scientific American Explorer 8300 HD
• Is this intermittent? ?
• Was this a live event? I was watching live and recording
• Any additional info you may feel useful I was recording and watching live. I had to pause the show to tend to my children. I unpaused and went to watch the rest but my recording stopped at 35 minutes (show is 1 hour long). It had stopped recording at 11 pm even though I had not caught up to live TV and also have it set up as a series recording. I only got the first 35 minutes.

This just happened again Friday night with The Soup on E! - paused while watching live tv that was also supposed to be recording. Recording ended at 10:30 pm even though I had not caught up with live tv - so only about half the show was recorded.

[amass]

• What show? graham norton
• What time? 10 pm
• What channel? BBC America
• Was this recorded on a DVR? I was watching live and it was supposed to be recording as well
• Which box are you using?Scientific American Explorer 8300 HD
• Is this intermittent? ?
• Was this a live event? I was watching live and recording
• Any additional info you may feel useful I was recording and watching live. I had to pause the show to tend to my children. I unpaused and went to watch the rest but my recording stopped at 35 minutes (show is 1 hour long). It had stopped recording at 11 pm even though I had not caught up to live TV and also have it set up as a series recording. I only got the first 35 minutes.

[amass]

wow - third time for the same issue... tonight it was top chef masters. I'm going to have to start neglecting my kids LOL

[vfral1]

I get unwanted repeats of O'reilly and Glen Beck on Foxnews.

This new software is rotten.

[vfral1]

OMG, I just looked through this thread....it goes back to 2009 and they haven't fixed a thing!

[andyross]

---

vfral1 wrote:

OMG, I just looked through this thread....it goes back to 2009 and they haven't fixed a thing!

---

It has been mostly fixed, at least for Motorola's with the A28 software. It's that SA people are being moved to S25, which does NOT have the history list that was added in A28. That history lists helps alot, but not much can be done for programs that only have generic descriptions and no New/Repeat flag.

Just pray that Comcast gets S28 out as soon as possible.

[vfral1]

Both Oreilly and Beck programs are denoted as "new" or "repeat" in the guide yet it still records every airing.  And, before you ask, yes I have it set up properly to only record new episodes.  That's the best part, they have the setting and it doen't work.

[Agilis]

DVR recording issue: Ice Road Truckers. Wanted to record every episode and not just the New Episode only.

1. Ice Road Truckers as a Series
2. Sundays at 9 PM
3. History Channel HD
4. YES
5. Cisco/Scientific Atlanta RNG200
6. No.
7. No
8. Had the new guide pushed out to a SA 8300HD. Tried to record IRT as a Series set to record only NEW epsiodes but the software wanted to record every episode. Instead I was forced to set up a Manual Recording configured as a Weekly recording. I traded in the SA 8300HD recently for an RNG200 and same issue as before. This trade was done because my remote failed and figured it was time to trade in the 8300HD

Thank you.

[vfral1]

A couple of weeks have passed and not a single post from Comcast telling the newly screwed customers that they know or care  to fix the problem.

Awesome.

This board is here just to placate us.

[Elgar]

When I start watching a program that is being recorded, the recording cuts off before the end. For example,
The program begins at 6:00. I start viewing at 6:15, but start at the beginning (of course). At 7:00 it stops recording, but it cuts off where I am viewing (45 minutes into the program), leaving the last 15 minutes of the program unrecorded. THIS HAPPENS EVERYTIME I MAKE THE MISTAKE OF TRYING TO VIEW A PROGRAM WHILE IT IS BEING RECORDED. WHAT GIVES? This never happened with the old software. The new software is pathetic.

[jerryschwartz]

• What show? Bones
• What time? 8:00 or 9:00 pm, don't remember for certain
• What channel? Fox (234)
• Was this recorded on a DVR? Yes
• Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta? DCX3400M
• Is this intermittent? Only happened once, so far as I know
• Was this a live event? No
• Any additional info you may feel useful.

The machine was set up for a series recording. I came in a few minutes after the program started, and went to watch the recording so I could catch it from the beginning.

The recording hadn't started! I had no choice but to watch it live (missing the first few minutes). The recording started up 5 minutes before the show ENDED.

[Rabelais]

Show:  Alphas
Time:  Starts 7/11, 9 pm
Channel:  160 SYFY
Recorded:  No
Box:  Motorola DCX3400
Intermittent:  No
Live:  No
Additional Info:  Unable to set series recording

[jobbs]

1. What show?  Adventure Time and Ironman Armored Adventures
2. What time? AT: 8pm Monday  Ironman: Wednesday 8:30pm
3. What channel? Cartoon Network  Nicktoons
4. Was this recorded on a DVR? yes.
5. Which box are you using? This is important. Is the box a Motorola or Scientific Atlanta? Cisco 200
6. Is this intermittent? no.
7. Was this a live event? no.
8. Any additional info you may feel useful.      Both shows just started new season and whenever I try to set up record NEW shows, it records EVERY show. I attribute this to the guide. None of the repeats say repeat on the description nor the year. Adventure Time replays come on 2 times a day so I find this very inconvenient. Ironman's new season just started last night and again when I set up to record new shows, it wants to record every show. I had to setup manual recording for both shows which doesn't pickup the show's name nor description of the show.

[Rabelais]

Show:  The Rachel Maddow Show
Time:  3:00 AM
Channel:  59 MSNBC
Recorded:  18 of 61 minutes
Box:  Motorola DCX3400
Intermittent:  Yes
Live:  No
Additional Info:  Recorded part appears to be from the middle of the program

[Rabelais]

Date:  7/22/11
Show:  Torchwood: Miracle Day
Time:  9:00 PM
Channel:  533 STARZ
Recorded:  1 of 62 minutes
Box:  Motorola DCX3400
Intermittent:  Yes
Live:  No
Additional Info:  Recording says 10 minutes. When I play it the progress bar intially says 10 minutes total, but after 30 seconds changes to two minutes long and after one minute of play screen goes dark and freezes.

Date:  7/22/11
Show:  Torchwood: Miracle Day
Time:  10:00 PM
Channel:  533 STARZ
Recorded:  No
Box:  Motorola DCX3400
Intermittent:  Yes
Live:  No
Additional Info:  Series recording set for "All with duplicates" on "All channels". This episode not scheduled.

Date:  7/23/11
Show:  Torchwood: Miracle Day
Time:  10:00 PM
Channel:  535 STZE
Recorded:  No
Box:  Motorola DCX3400
Intermittent:  Yes
Live:  No
Additional Info:  Series recording set for "All with duplicates" on "All channels". This episode not scheduled.

[Rabelais]

Date:  7/23/11
Show:  Real Time With Bill Maher
Time:  1:25 AM
Channel:  552 HBO2
Recorded:  Yes, kinda
Box:  Motorola DCX3400
Intermittent:  Yes
Live:  No
Additional Info:  Plays fine up to four minute mark and then freezes.  Unable to play, skip, FF or rewind after this point.

[rog286713]

you know what is sad, this thread was started years ago for the motorola market because of this problem and people still post to it and its never fixed and no one does anything or closes the thread and customers continue to post here there show and the time and the date for nothing.  This thread should be closed if nothing is going to be done about it.

[Rabelais]

Date:  7/23/11
Show:  Torchwood: Miracle Day
Time:  11:00 PM
Channel:  535 STZE
Recorded:  Started late-57 of 62 minutes
Box:  Motorola DCX3400
Intermittent:  Apparently not
Live:  No
Additional Info:  I don't seem to be able to get a full recording of Torchwood, the only thing I'm recording on Starz.

[rog286713]

again people still continue to post here.