06-05-2012 07:34 AM
I keep running into this issue where my DVR box will be working fine before I go to bed, but the next morning I'll try to access my recorded shows and a I get a popup box saying that my DVR service is unavailable or has been disabled.
I can eventually get into my recorded shows and other DVR options restored if I unplug the DVR from the power outlet, or if I press My DVR on my remote and go to Manage DVR and then select Setup DVR. Doing that will cause the DVR box to go nuts and crash/reset, and might restore my DVR functions.
When the DVR function is restored, my recorded show or scheduled records are still there (thankfully).
Does anyone have any idea what's going on. Is this an indication that my DVR box is going to fail completely? Is Comcast sending a signal to disable my DVR service by accident?
Note that this issue only occurs with my DCX3400. The DCT3416 I does not have this issue.
06-05-2012 10:21 AM
normally that happens when your account is not set up ready on comcasts end. But if you are able to fix it that really should not be the issue. Have you called comcast and asked them to troubleshoot this.
The older dct's are bulletproof compared to the newer boxes.
06-05-2012 12:37 PM
I've been a comcast subscriber for years, I can't believe they wouldn't have setup my DVR properly all this time. This is only a recent thing. This only started about a month ago. I've called twice (perhaps a week apart) for this same recurring issue.
1st time - The CSR checked my account and said everything looked fine. Said she was going to send a signal to my DVR to reset it. Nothing happened. Then she had me unplug and plug it back in. That solved the issue.
2nd time - The CSR said he would transfer me to the My DVR department for further troubleshooting. It seemed he misunderstood me. They thought I meant the My DVR website. I called back the third time and get support, and I managed to get my DVR functionality restored while the CSR was still gathering my account info.
06-22-2012 07:23 AM
Welp, it happened again.
No idea what is causing this. I meant to write down cable box's S/W version before this happened again to see if there was a connection between a S/W update and this problem. The current S/W version is 78.53 - A28p0-4.1005.r8 and Firmware 22.65.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map