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New Visitor
swansong
Posts: 1
Registered: ‎05-04-2010

Getting sound but no picture on TV

Getting sound but no picture on TV.  Telephoning Comcast totally unsatisfactory

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Getting sound but no picture on TV

this thread is for xfinity online tv help.  Are you having problems with xfinity app or watching tv on your pc?

New Visitor
mabenavidesjr
Posts: 1
Registered: ‎11-26-2011

Re: Getting sound but no picture on TV

I had the same problem.  The rep had me unplug the power and coax, wait, and plug it back in.  Oldest trick in the book, but it appears to be working now.

Visitor
Posts: 3
Registered: ‎10-21-2003

Re: Getting sound but no picture on TV

I have the same problem. I unplug for a minute and rep lug and it works fine. But a few days later, no picture, just sound.
Official Employee
ComcastTeds
Posts: 6,982
Registered: ‎01-09-2012

Re: Getting sound but no picture on TV