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Contributor
protoham
Posts: 13
Registered: ‎06-04-2011

HD Box but no Non-HD channels

So I went out and got the HD box so now I can see HD, but now I can not see non-HD channels!!

 

 

What gives?????  How do I get both??

Cable Expert
WarEagle57
Posts: 10,674
Registered: ‎12-31-2004

Re: HD Box but no Non-HD channels

There is no reason you shouldn't be receiving the non-HD channels with an HD box.  What are the symptoms?  Do you get a message, or can you just not tune the channels?  It doesn't make sense.  Have you called Comcast and asked them to send a hit to the box?

Contributor
protoham
Posts: 13
Registered: ‎06-04-2011

Re: HD Box but no Non-HD channels

I went through and reduced the number of splitters from 3 to 2 and now I can receive the non-HD channels.  Not sure if that made the difference, but it also helped the quality of the HD channels.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: HD Box but no Non-HD channels

 

FYI you cannot go  willy nilly changing out splitters here and there.   If you have a signal degregation issue you need to get a tech out there to troubleshoot the issue