11-18-2011 04:48 PM
We are an A/V Dealer that is integrating new (to Breckenridge, CO) PACE RNG110 boxes into client theatre systems. Every Pace RNG110 box we install has issues when connected to Denon A/V Receivers. The issues range from locking up the system, to not being able to view HD movies to not being able to switch from analog to digital channels due to channel freezes. Denon claims this is a known issue with the HDCP flag on this box and that I should check with Comcast. I have asked twice at my local Comcast office to have their lead tech call me to no avail. And yes, using component in resolves the issue, but I want full digital (HDMI) from my source to my HDTVs. Any help or timing on a firmware upgrade to resolve this would be appreciated. The issue is present with 5 clients.
11-18-2011 04:57 PM - edited 11-18-2011 04:57 PM
Though it not clear this is primarily a customer to customer forum
To get help, you can drop a note to Comcast corporate customer service (firstname.lastname@example.org).
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
A link to your post
11-18-2011 05:12 PM
According to the Posting Guidelines, "these forums are available to all Comcast customers." Since I have three of these boxes in my home and I am a Comcast customer, does that qualify?
05-07-2012 09:10 PM
05-07-2012 09:33 PM
I have had success in working with my local Comcast office in using Motorola DCH3200 (non-DVR) and DCX-3400 (DVR) in my Denon applications. I use the RNG110 for non-receiver applications with no issues. Also, make sure you do any firmware upgrades on any Denon receiver before setting it up. Hopefully this helps.
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