XfinityTV and Equipment

[llauureen]

I have two problems:

The first: 

My TV (Samsung LCD HD 720P) and HD DVR (Motorola DCH3416) have been playing nicely together for 3+ years.  We had a few power outages last week, but everything came back on with no problems.  Yesterday, the cable was fine in the morning, but when I come home, I get "No Signal."  I tried getting the refresh signal (twice), a new HDMI cord, unplugging/recycling all, and still, no signal.  I checked the HDMI ports with my DVD to make sure it wasn't my TV and it worked just fine.

I was finally able to use component cables to get the cable back up, but the HDMI port still isn't working.  Has anyone ever had this happen?  I'm going to swap the box tomorrow and see if that works.  If not, I'll have the tech come out. 

Second Problem:

I've learned that if the tech determines that the problem is not comcast-related, they charge me $33 for the visit.  I, for one, have a serious problem with this. I am not a technician - how in the world will I be able to determine the cause of this problem?  Sure, all points to it being a comcast issue now, but what happens when the tech decides it's not? I'm stuck with no service and an extra charge.  How is that good customer service?  The kicker is I wasn't even told about this charge until I called back to reschedule my appointment.  

[JayInAlg]

You are welcome to swap the DVR at the local office to avoid any charges.  Take the remote with.

You have tried all the proper steps as long as you have unplugged the TV in your troubleshooting steps.

There is no other reason other than it being the DVR.

[rog286713]

I will add that if you pay for the monthly maintenace charge you will not be charged for any service calls.

[ModMaster]

Im not sure if his is what you mean by recycling all, but if you hold the power button on your TV for 10 seconds then it will restore to default settings. While this works on a good amount of newer TV's, you can find that option in your TV's menu if it does not. I had this problem with a HDMI out on a laptop and this is what solved my problem.