06-26-2012 07:44 PM
I have two problems:
My TV (Samsung LCD HD 720P) and HD DVR (Motorola DCH3416) have been playing nicely together for 3+ years. We had a few power outages last week, but everything came back on with no problems. Yesterday, the cable was fine in the morning, but when I come home, I get "No Signal." I tried getting the refresh signal (twice), a new HDMI cord, unplugging/recycling all, and still, no signal. I checked the HDMI ports with my DVD to make sure it wasn't my TV and it worked just fine.
I was finally able to use component cables to get the cable back up, but the HDMI port still isn't working. Has anyone ever had this happen? I'm going to swap the box tomorrow and see if that works. If not, I'll have the tech come out.
I've learned that if the tech determines that the problem is not comcast-related, they charge me $33 for the visit. I, for one, have a serious problem with this. I am not a technician - how in the world will I be able to determine the cause of this problem? Sure, all points to it being a comcast issue now, but what happens when the tech decides it's not? I'm stuck with no service and an extra charge. How is that good customer service? The kicker is I wasn't even told about this charge until I called back to reschedule my appointment.
06-26-2012 08:19 PM
You are welcome to swap the DVR at the local office to avoid any charges. Take the remote with.
You have tried all the proper steps as long as you have unplugged the TV in your troubleshooting steps.
There is no other reason other than it being the DVR.
06-26-2012 10:09 PM
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